We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lewis helped resolve an issue that another Northgate branch could not fix. We have a very happy driver. Thanks Lewis!
Company replied
We used a hire vehicle after needing a major repair to be undertaken by the on-site mechanical repairs team. The team involved in the repairs cannot be recommended more highly. They completed the work... See more
Company replied
I have been dealing with the Runcorn Branch now for over 7 years with 2 different Companies, the service the is given is second to none! the whole team are extremely helpful and go the extra mil... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Daman Buildings, Picow Farm Road, WA7 4JB, Runcorn, Cheshire, United Kingdom
- 01928 590000
4.8
Excellent
36 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Northgate Runcorn - Superb Customer Service
Lewis helped resolve an issue that another Northgate branch could not fix. We have a very happy driver.
Thanks Lewis!
15 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Suzanne, thank you for your great feedback!
We’re really pleased to hear that Lewis was able to step in and resolve the issue for you—especially after it hadn’t been fixed elsewhere. It’s fantastic to know you’ve now got a very happy driver!
We’ll be sure to pass on your thanks to Lewis—he’ll really appreciate it.
Thanks again for taking the time to share your experience with us!
Take care,
Imogen
Lewis amazing professional and great…
Lewis amazing professional and great service
2 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Ciaren, thank you for your wonderful feedback!
We're so pleased to hear that Lewis delivered such amazing, professional service. We'll be sure to share your kind words with him—it’ll definitely make his day.
We truly appreciate your support and look forward to helping you again soon!
Take care,
Imogen
Great service
All the staff were very helpful and provided a top service
31 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thanks so much for your review, James 🙌 Brilliant to hear the team looked after you and delivered such a great level of service.
I’ll make sure your feedback is shared—they’ll really appreciate it! 😄
Hope to see you again soon!
Take care,
Emma
Always helpful and good customer service
Always helpful and good customer service
30 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Ashley, thanks for leaving a review—we really appreciate it. It’s great to hear you’ve had a positive experience with the team and found the service helpful.
I’ll make sure your feedback is shared with them 😊
Thanks again, and we hope to see you again soon.
Take care,
Emma
Good service friendly Hire helpful and…
Good service friendly helpful and generous
30 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Shaun, thank you so much for taking the time to leave this review! It’s great to hear you found the team friendly, helpful, and generous.
I’ll be sure to pass on your kind words—they’ll really appreciate it! 😊
Thanks again for your feedback, and we look forward to helping you again soon.
Take care,
Emma
Very nice friendly staff on reception…
Very nice friendly staff on reception and workshop team,Excellent all round.
25 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Jeremy, thank you for your fantastic review!
We’re delighted to hear that both our reception and workshop teams made such a positive impression. Providing friendly, helpful service all round is exactly what we aim for, so it’s wonderful to know it came through during your visit.
We really appreciate your feedback and look forward to welcoming you back soon!
Take care,
Imogen
Lewis
I would just like to recommend Lewis as he was very helpful from start to finish with my problem
17 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Chris, thank you for your kind recommendation!
We're so pleased to hear that Lewis was able to help you from start to finish and made a positive difference to your experience.
We’ll be sure to pass on your feedback to him—it will mean a lot. Thanks again for taking the time to share your experience!
Take care,
Imogen
Excellent service
Excellent service
Great team,
Friendly enviroment
Great experience
9 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Lisa, thank you for the great review.
We're really pleased to hear that you had an excellent experience and found the team friendly and welcoming.
Your feedback means a lot to the team, and we really appreciate you taking the time to share it.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Runcorn
Hi Katarzyna, thank you for the great feedback! We’re really pleased to hear you received such good service, and we’ll be sure to pass your kind words on to Lewis – he’ll really appreciate it.
Thanks again for taking the time to leave a review, and we look forward to helping you again in the future!
Take care,
Imogen
Great customer service
Great customer service, free coffee was a nice treat. Lewis and staff was great, very friendly
23 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hello Sam, thank you for your lovely feedback!
We’re delighted to hear you received great customer service and enjoyed the free coffee — it’s the little things 😊 Lewis and the rest of the team will be really pleased to hear your kind comments about how friendly they were.
Thanks for choosing Northgate, and we look forward to welcoming you back again soon ☕🚐
Take care,
Emma
Friendly and helpful
The staff are so friendly nothing is a problem to them. They always make you feel welcome. I love going to the runcorn depot as its so much easier to get to
22 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Julie, thank you so much for your lovely feedback!
We’re really pleased to hear that the team at our Runcorn depot always make you feel welcome and that you find the location convenient. It’s great to know their friendly, can-do attitude makes such a positive difference — I’ll be sure to pass your kind words on to them.
Thanks again for choosing Northgate, and we look forward to welcoming you back to Runcorn soon 😊
Take care,
Emma
great company
great company , great staff , really helpful, nothing is too much trouble, quick efficient service
28 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Andrew, thank you for the fantastic review!
We're so glad to hear you had such a positive experience with our team. We always aim to be as helpful and efficient as possible, so it's great to know that came through.
We really appreciate your support and look forward to helping you again in the future!
Take care,
Imogen
Brilliant team at Runcorn
We’ve been using Northgate at Runcorn for the last four years and it’s honestly one of the best decisions we made. From the start, the whole team – both in the office and in the workshop – have been fantastic. They’re always friendly, professional and nothing is ever too much trouble.
What really stands out is how well they look after us – they’ve supported us brilliantly whenever plans have changed at short notice, and they have always taken the stress out of any situation. The vans are reliable and well-maintained, and the service we receive consistently goes above and beyond.
After switching providers four years ago, we’ve never looked back.
26 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hello Claire, thank you so much for your wonderful feedback and for being such a loyal customer over the past four years! We’re delighted to hear that our team at Runcorn has consistently provided friendly, professional, and supportive service. It means a lot to know we’ve been able to make your experience stress-free and reliable, especially when plans change unexpectedly. We truly appreciate your continued trust in us and look forward to supporting you for many more years to come!
Take care,
Emma
Good bunch of lads
Very quick turn around with a replacement vehicle,
Treated my daughter like royalty with biscuits and hot chocolate
Very pleasant team
7 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi James, thank you so much for your kind words!
We’re delighted to hear about the quick turnaround and that your daughter felt so special with the biscuits and hot chocolate — she definitely deserves the royal treatment! Our team always strives to make every visit a pleasant experience.
We really appreciate you sharing this and hope to see you both again soon!
Take care,
Imogen
Above and beyond levels of service for…
Above and beyond levels of service for the past 6 years dealing with Lewis and the team at Runcorn. Always able to supply vehicles at a moments notice, wouldn’t go anywhere else!
25 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Olivia, thank you so much for your incredible loyalty and kind words!
We're absolutely delighted to hear that Lewis and the team at Runcorn have been able to support you consistently over the past 6 years. Going above and beyond is what we aim for, and it's fantastic to know that's been your experience.
We’ll make sure your feedback is shared with the whole team – it’ll make their day!
Take care,
Imogen
Siyeed was really helpful and patient…
Siyeed was really helpful and patient when one of the drivers within my Fleet was not being cooperative
18 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Charlotte, thank you for taking the time to share your feedback! We’re glad to hear that Siyeed was helpful and patient in handling the situation with your driver. We strive to support all our customers through every challenge, and it’s great to know Siyeed made a positive difference.
Thanks again for choosing Northgate!
Take care,
Emma
Excellent service as always 100 per…
Excellent service as always 100 per cent customer satisfaction reception always nice and polite full and advice!!
And free coffee and biscuits
What more could yph ask for
Thanks Northgate
28 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Mr Armbruster, thank you for the fantastic feedback!
We’re so happy to hear you’re always satisfied with our service and enjoy the friendly reception — plus the coffee and biscuits, of course! 😊 We’ll keep doing our best to make every visit a great one.
Thanks for choosing Northgate!
Take care,
Imogen
Fantastic service as always
24 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Alec, thank you so much for your kind words!
We’re thrilled to hear you’re happy with our service—your continued support means the world to us. Looking forward to serving you again soon!
Take care,
Imogen
Great Service
Very friendly and efficient service.Lewis and the team do their utmost to turn the vehicle around quickly so we can keep our vehicles where they should be, on the road. Great communication during the process so we are always up to date with the situation. Would highly recommend.
23 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Hi Steven, thank you for your wonderful review!
We're so pleased to hear that Lewis and the team provided you with friendly, efficient service and kept you well-informed throughout the process. Keeping your vehicles on the road is our top priority, and it's great to know we’ve met your expectations.
We truly appreciate your recommendation and look forward to continuing to support you!
Take care,
Imogen
Very helpful and friendly service never…
Very helpful and friendly service never had a problem many thanks
27 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Runcorn
Thank you for your kind words, Tony! 😊
We're thrilled to hear you've had such positive experiences with us, providing high quality service is our aim and its wonderful to see this being demonstrated by the Runcorn branch.
Thank you for choosing Northgate 🚐✨
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.