Looked after today by Martin and Jo, who advised everything I needed to know and how long I’d be waiting, always a great happy bunch of people working here and not a bad turn around in getting my van... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service in and out in a day van MOT staff so friendly and welcoming Emma and Emily superstars! Thank you
Company replied
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our n... See more
Company replied
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Sheffield
Hi Connor, thank you for your great review!
We’re delighted to hear that you received very good service from our team.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Thank you for choosing Northgate!
Take care,
Imogen
The staff are friendly and have looked…
The staff are friendly and have looked after me while waiting for my van to be serviced.
26 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Dan, thank you for your lovely review!
We’re delighted to hear that our team made you feel welcome and looked after you while your van was being serviced.
Providing a friendly and comfortable experience for our customers is something we take great pride in, so it’s wonderful to know this was reflected in your visit.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future!
Take care,
Imogen
Always a great experience at Sheffield…
Always a great experience at Sheffield Emma was on the ball as always thanks Sheffield
26 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Tony, thank you for your fantastic review!
We’re delighted to hear that you always have a great experience at our Sheffield branch.
It’s wonderful to know that Emma was on the ball as always and helped make your visit another positive one. We’ll be sure to pass your kind feedback on to her and the rest of the Sheffield team.
Thank you for your continued support, and we look forward to welcoming you again soon!
Take care,
Imogen
Northgate Sheffield (Positive ++++)
Dropped into Northgate Sheffield without a booking and was served by Jo, Jo quickly had Jordan (Vehicle Tech) take a look at my issue within a couple of minutes.
No complaints, always well looked after here, staff are friendly and can’t do enough to help.
18 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jonathan, Thank you for your great review! We're delighted to hear that your visit to our Sheffield branch was such a positive experience.
It's fantastic that Jo was able to quickly arrange for Jordan to look at your issue and get you seen within minutes. We’re also really pleased to know you consistently feel well looked after by the team and that they’re friendly, helpful, and always ready to get things sorted promptly.
We truly appreciate you taking the time to share your feedback and look forward to seeing you again in the future!
Take care,
Imogen
Jo at the Sheffield Branch was really…
Jo at the Sheffield Branch was really helpful, smooth process and great service
18 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Tom, thank you for your wonderful review!
We're delighted to hear that Jo at our Sheffield branch was so helpful and that you experienced a smooth process from start to finish.
Providing great service and making things as easy as possible for our customers is exactly what we strive for, so it's fantastic to know this was reflected in your experience.
We'll be sure to pass on your kind feedback to Jo. Thank you for taking the time to share your review, and we look forward to assisting you again in the future!
Take care,
Imogen
Very friendly staff
Very friendly staff
Reliable I will be using them again
Thank you Martin
2 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your lovely review, Edward!
It’s great to hear that you found our team friendly and dependable — that’s exactly the experience we aim to provide. We really appreciate your feedback and look forward to supporting you again in the future. 🌟👏
Thanks again for taking the time to share your thoughts!
Take care,
Emma
Great friendly polite staff reception…
Great friendly polite staff reception clean 👌 Martin was very professional.
3 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Nick, thank you for your lovely review!
We're delighted to hear that you found our team friendly, polite, and welcoming, and that the reception area met your expectations. It's especially great to know that Martin provided a professional service and made a positive impression. We'll be sure to pass on your kind feedback to him.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Came over to northgate to get my rear camara fixed
Came over to northgate to get my rear camera fixed. I was seen and served by martin on the desk who was polite and helpfull. Martin offered me a hot drink straight away and then take my details for the vehical. Smooth, reliable and freindly.
27 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Paul, thank you, Paul, for your fantastic review!
We’re delighted to hear that Martin looked after you so well while getting your rear camera fixed. It’s great to know he made you feel welcome and provided polite, helpful service throughout your visit. We’ll be sure to pass your kind words on to him.
We really appreciate your feedback and are pleased you found the experience smooth, reliable, and friendly!
Take care,
Imogen
The sheffield team was polite and…
The sheffield team was polite and helpful and organise my replacement vehicle quickly
27 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Paul, thank you for your kind review!
We’re so pleased to hear that the Sheffield team were polite, helpful, and able to organise your replacement vehicle quickly.
We really appreciate your feedback and are glad we could get everything sorted smoothly for you!
Take care,
Imogen
Very welcoming in gave me professional…
Very welcoming in gave me professional service for returning the hire vehicle friendly personnel with all aspects of customer service.
Jo and martin helped out lots.
7 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you for your kind review!
We’re so pleased to hear you felt welcomed and received professional service when returning your hire vehicle. Jo and Martin will be thrilled to know they made your experience a positive one with their friendly and helpful approach.
We really appreciate your feedback and hope to see you again in the future!
Take care,
Imogen
Martin & Jo are amazing at their job…
Martin & Jo are amazing at their job also very friendly every time I visit with my work van
16 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Lisa, thanks so much for the great review!
We're really pleased to hear that Martin & Jo have made such a positive impression. They’ll be delighted to know their friendly service and hard work are appreciated.
We always look forward to seeing you and your work van — thanks again for your continued support!
Take care,
Imogen
Great service today from Emma & Nathan
Great service today from Emma & Nathan. Used this branch several times and always dealt with swiftly.
Happy to recommend 🙂
1 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you for your great review!
We’re really pleased to hear you received excellent service from Emma and Nathan, and that your visits to the branch have consistently been handled quickly and efficiently. They’ll both be delighted to hear your feedback.
We really appreciate your continued support and recommendation 🙂
Take care,
Imogen
Thank you so much to Sheffield branch…
Thank you so much to Sheffield branch and all there technicians for there great service
1 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Lisa, thank you so much for your kind words!
We’re delighted to hear you had a great experience with our Sheffield branch and their technicians. I’ll make sure your feedback is shared with the team—they’ll really appreciate it.
Thanks again for taking the time to leave a review.
Take care,
Imogen
Jo the receptionist was very helpful…
Jo the receptionist was very helpful giving me regular updates when I come in for service and repair
Nathan and all the workshop lads are always quick to fix whatever the problem is
29 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your kind feedback!
We're really pleased to hear that Jo kept you well informed throughout your visit—she’ll be delighted to know her updates made a difference.
It’s also great to hear Nathan and the workshop team were able to get everything sorted quickly for you. We’ll be sure to pass on your lovely comments to them all.
We truly appreciate your support and look forward to seeing you again!
Take care,
Imogen
So perfect service
So perfect service here. Just brilliant stuff working here.
28 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Tomas, thank you for your fantastic feedback!
We’re thrilled to hear you had such a perfect experience and that the team made such a great impression.
Your kind words really mean a lot to us, and we look forward to welcoming you back again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Brad, thank you so much for your 5 star review!
We are please to hear that you had a good experience at Northgate, it really means a lot to us.
If you need any support please do not hesitate to contact us 🙂
Take care,
Imogen
Sheffield north gate are always a…
Sheffield north gate are always a cheerful place to visit. Jo is an efficient member of the team at the front desk.
And thank you Nathan the mechanic who regularly services and deals with all the jobs that have been needed great job , thanks again.
13 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Paula,
Thank you for taking the time to share such thoughtful feedback. It’s great to hear that your visits to the Sheffield branch are consistently positive and that the atmosphere makes it an enjoyable place to come to.
Jo will really appreciate your comments about their efficiency at the front desk. Making sure everything runs smoothly from the start of your visit is important to us. It’s also fantastic to hear your recognition of Nathan’s work in the workshop. Their ongoing support and attention to detail clearly make a difference, and your feedback highlights that perfectly.
We truly value your continued support and look forward to welcoming you back again in the future.
Take Care,
Emily
Tanya & Andy are both very friendly and…
Tanya & Andy are both very friendly and they provide a great service
1 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your review, Stuart!
It is lovely to hear that Tanya and Andy made such a positive impression. Friendly service and a great experience are exactly what we aim to provide. 👏
I will make sure your feedback is shared with them. Thank you again for taking the time to leave a review! ✨
Take care,
Emma
Top service from Martin @ Northgate
Assisted by Martin at the desk. Very helpful & professional person.
Thanks for service
1 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jay, thank you for your review!
It is great to hear that Martin made such a positive impression. Providing helpful and professional service really does make all the difference. I will be sure to pass your feedback on to him. 👏
Thank you again for taking the time to share your experience.
Take care,
Emma
5 star service as always with Sheffield…
5 star service as always with Sheffield Northgate. Van service by Ricky cant fault anything.
27 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Good Afternoon,
Thank you for taking the time to leave such great feedback. It’s fantastic to hear that your experiences with the Sheffield team continue to meet your expectations. Consistency is something we really strive for, so it’s rewarding to know that this has been your experience time and again.
Ricky will be pleased to hear your comments. Delivering work to a high standard and making sure everything runs smoothly is something the branch takes pride in. We truly appreciate your continued support and look forward to assisting you again in the future.
Take Care,
Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.