Northwave Reviews 1,345

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more

Rated 3 out of 5 stars

First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more

Rated 4 out of 5 stars

You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more

Rated 5 out of 5 stars

Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more

Company details

  1. Outdoor sports shop
  2. Road Cycling
  3. Sportwear manufacturer

About Northwave

Written by the company

Northwave products are a true excellence of Italian design, tested by the best riders worldwide since 25 years.

At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.

MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.

Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 4 out of 5 stars

Cool.

It was cool.

17 November 2023
Northwave logo

Reply from Northwave

hi jonathan
thank you so so much for your kind review
team ecommerce

Rated 5 out of 5 stars

Quality brand

Promptly delivered. Great products!

15 November 2023
Northwave logo

Reply from Northwave

goodmorning jean
thank you so so much for your kind review
best regards
team ecommerce

Rated 5 out of 5 stars

Great prices

Great prices, great shoes.

21 November 2023
Northwave logo

Reply from Northwave

hi peter,
thank you so much for your kind review, really appreciated

team ecommerce

Rated 5 out of 5 stars

Ease of use on website

Ease of use on website, easy checkout facility and fast delivery from Italy to UK!

7 November 2023
Northwave logo

Reply from Northwave

hi richard
thank you so so much for your kind review!
team ecommerce

Rated 5 out of 5 stars

Great service

Great service. Speediest delivery ever!

10 November 2023
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Reply from Northwave

goodmoring elisa,
thank you so so much for your kind review!
grazie mille

team ecommerce

Rated 1 out of 5 stars

Still waiting on my items to arrive

Still waiting on my items to arrive. DHL doesn’t seem to have a very good program like UPS, USPS or Amazon. They wanted me to opt in for touch less delivery, which would be fine since Amazon does this all the time, the problem is they want me to waive them from any loss.

10 November 2023
Northwave logo

Reply from Northwave

Good morning Joe
as mentioned via email, on the courier's website the package appears to be delivered today: we are sorry not to have responded over the weekend but the offices were closed
we remain available
team ecommerce

Rated 5 out of 5 stars

Very Good bike shop with top quality…

Very Good bike shop with top quality products. Me and my wife riding only with northwave clothes and shoes.
Shipping to Poland takes 3 days and it's for free. I'm strongly recommend this shop.
Thank you and see you next time.

25 October 2023
Northwave logo

Reply from Northwave

hi mateusz,
thank you so so much for your kind review, we appreciate it a lot!
We try to offer the best quality in our shoes and in our apparel too

thanks again for your words
team ecommerce

Rated 5 out of 5 stars

Simple et rapide !

1 November 2023
Northwave logo

Reply from Northwave

bonjour cécile
et merci beaucoup pour votre avis ! Nous sommes heureux que vous ayez été satisfait du service et des produits

à bientôt
team ecommerce

Rated 5 out of 5 stars

Super sports to montana

Super excited to ride drake again! Great binding and got here faster than estimated. Thanks

22 October 2023
Northwave logo

Reply from Northwave

hi deacon
wooow we are so happy to read your rewiev ! Welcom back in our family!!!!

team ecommerce

Rated 5 out of 5 stars

Delivered very fast

Delivered very fast. Thank you.

4 October 2023
Northwave logo

Reply from Northwave

hi filip
thank you so so much for your kind review, it makes us so happy

team ecommerce

Rated 5 out of 5 stars

A perfect service

Good price, good stuff, safe delivery.
Thank you!

15 September 2023
Northwave logo

Reply from Northwave

hi,
thank you so so much for your kind review, we appreciate it a lot
team ecommerce

Rated 2 out of 5 stars

Very late delivery without explanation.

Very late delivery without explanation.
19-9-2023: Below, I get a story in bad English about hacking. That still does not explain why Northwave did not email me about any delay.
25-9-2023: Northwave sent me a label to return the goods at their expense. The goods have been returned and now I'm waiting for my refund.
26-9-2023: The goods have been delivered back at Northwave
27-9-2023: Northwave made a refund to my Paypal account instead of my normal bank account, very odd, I did not ask to send it to Paypal.
Northwave has also deducted 15 euro shipping cost from the refund.
That is not correct Northwave: You cause a problem and make the customer pay for it.

27 August 2023
Northwave logo

Reply from Northwave

hi,
we sent you a message the 18/09

"Hi,
Thank you for contacting us.

unfortunately our company has remained firm because they hacked us, so it was not possible to use any server and consequently the goods remained stationary, about two weeks we left, we apologize for the inconvenience but unfortunately we did not expect it.

Kind regards
Northwave Ecommerce Team"

then we shipped as soon as we solved the problem (06/09) and it have been delivered after few days

thanks
team ecommerce

Rated 5 out of 5 stars

Easy shopping

Easy shopping
Great design
Superb fit

8 September 2023
Northwave logo

Reply from Northwave

hi
thank you so so much for your kind review, we appreciate it a lot

thanks
team ecommerce

Rated 4 out of 5 stars

Great, but overpriced and hard to fit.

The Good: you can by spare laces for SLW/xDial, and extend the life of the shoes
The Bad: 10Euros for two 30cm laces! Plus 10Euros Shipping
The Ugly: threading them into the shoes was not easy.

Suggestions:
include a spare set of laces with the shoes. They will break, eventually.
Include a fine hook to help thread the laces through the loops in the shoes.

22 August 2023
Northwave logo

Reply from Northwave

hi peter
we appreciate you like our policy: it's important to sell spare parts to make your shoes last more

thank you so so much for your advice, we will consider it for sure for the future, it's important to have your feedback

thanks
team ecommerce

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