Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more
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First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more
You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more
Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more
Company details
About Northwave
Written by the company
Northwave products are a true excellence of Italian design, tested by the best riders worldwide since 25 years.
At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.
MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.
Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.
At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.
MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.
Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.
Contact info
Via Levada, 145, 31040, Pederobba, Italy
- www.northwave.com
4.1
Great
1K reviews
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Fast delivery
Fast delivery, information about shipping. Goods consistent with the order.
25 March 2025
Replacing 10yr old NW Arctic boots
I am replacing my 10 year old NW Arctic boots. I live in Seattle and I ride year round and these have been essential for me. Unfortunately my old pair is wearing out and needs replaced. It was not easy for me to shop and compare products and get what I was looking for. This site is a bit clumsy and not laid out too well when I want a winter boot for road, gravel, mtb. I had to go back and forth and it wasn't clear what the feature differences were.
3 April 2025
Fast and easy Order.
31 March 2025
Northwave boots and bindings
I have snowboarded with Northeave boots and bindings for over 20 years. Their products stand against the abuse of hard riding and time. Well made products, that I trust and believe in. Thank you for making a quality products.
11 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The website very slow, PayPal always failed
The website is very slow, the paying with PayPal was always going wrong, after trying it 15 times it worked finally
1 March 2025
Reply from Northwave
hi
thank you so much for your review, we will try to understand what happened
thanks
team ecommerce
I am very happy with the Service, Qualität and
I am very pleased with the Service, fast delivery !
22 February 2025
Thank you for a fast delivery
I got all items which I ordered in exact same color and size. So I can say, that my experience greatly improved.
13 February 2025
Can't wait to get these..
Can't wait to get these... Probably the comfiest shoes I've ever worn !!!
Clocked up miles in my old pair tried to get a new pair, but seems they were out of stock a little while a go.
Really happy I've got a new set coming.
27 February 2025
Buying because the warranty claim is taking months
Im buying this because my warranty claim for for my broken toe straps at my Drake Radar's are taking over 2 months now.
UPDATE: Moving now to one star, as I reached out to the CS team as the reply said
"Hi,
Thank you for contacting us.
if you bought them in the shop or wait for the warranty from them" 🤷🏻♂️
I don't even know what that means, but is definitely not helpful.
Northwave products can be great, but the Customer Service has been one of the worst experiences I had.
Also, here is a reply for the shop that is trying to claim the warranty
"Currently NW has not honored any warranty yet this season."
Shame on you, Northwave
24 February 2025
Reply from Northwave
hi david
we can't find your request in our customer service on our official website, we ask you to try to contact us again and we will help you
thank
ecommerce team
Northwave delivers fast
Northwave delivers fast. This is my 5 star gravel cycling jersey, which survived a gravel crash 2023
8 February 2025
Very fast delivery
Very fast delivery, convenient.
However, returns & communication lacking in fulfillment in a timely manner.
4 February 2025
Reply from Northwave
good morning
we apologize but the requests for assistance are always numerous
we try to dedicate time to each of you
thanks for understanding
ecommerce team
Keep me informed about payment…
Keep me informed about payment information. Not received product as yet.
12 February 2025
Very nice snowboard boots
Easy to find product. But be more specific about product futures like stiffness and differences between the snowboard boots.
Fast delivery from Italy to Netherlands within 3 working days.
3 February 2025
Great price on outlet
Great price on outlet. Super fast delivery.
Purchased products screams quality.
2 February 2025
I'm sad and stuck in the 90s
I'm sad and stuck in the 90s, but still the coolest trainers ever. Quick delivery
29 January 2025
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