Northwest Hardware Reviews 

102
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Never used Northwest Hardware before. Was given their website. I messaged them, received reply immediately after sending an image of what I needed. They sent a link to the part, this was exactly what... See more

Rated 5 out of 5 stars

I phoned NW Hardware as my brother in law had an issue with his door where I spoke to Ben, explained my problem with the door we sent some information over which he responded with some suggestions... See more

Rated 5 out of 5 stars

Had the absolute pleasure of using these guys recently. After lock breakage on window I struggled to find a replacement lock after frantically scouring the internet I happened upon Northwest Hardware... See more

Rated 2 out of 5 stars

Ordered two products based on their written recommendation. One great the other not so. Apparently they have never had an issue with the incorrect item and so insist on a re-stocking fee.

Company details

  1. Hardware Shop

Written by the company

Here at North West Hardware we pride ourselves in keeping your UPVC and aluminium windows and doors working.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(102)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledge / helpfulness as usual

Knowledge / helpfulness as usual. Been for years,and will continue to recommend and use again.

26 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Very good customer service at the…

Very good customer service at the warrington branch,staff very polite and friendly, always a pleasure to visit.

26 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Locks

James is the most helpful person on the counter very good service thank you

24 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Warrington Brilliant

Bob & Rez where so helpful today, Such polite staff who couldn't do enough to ensure I managed to get everything to complete the job in hand

Fantastic customer service highly recommend

21 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Been coming to the Warrington branch…

Been coming to the Warrington branch for a long time now and I've got to say Reza is brilliant! really polite and knowledgeable there is nothing he don't know about locks always helpful, highly recommend.

20 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Best lock company Bob and Reza are on…

Best lock company Bob and Reza are on their game there is nothing that they cant sort out! Always helpful highly recommended

20 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Great customer service

Great customer service
Very professional
Defo know there stuff in there 👍

20 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Regular customer as trading locksmith

Regular customer as trading locksmith, great staff always really helpful if your not sure what you need they will always know

19 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Great staff with an abundance of…

Great staff with an abundance of knowledge. Many times i visit each week and mostly recieve what i require.

19 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

Rated 5 out of 5 stars

Great friendly service.

Great friendly service.
Nearly bought the shop...

17 June 2024
Unprompted review
Northwest Hardware logo

Reply from Northwest Hardware

Thank you for your kind feedback - really appreciate it :)

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