North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands a... See more
Company replied
My doctor recommended that I use Northwest Pharmacy several years ago, because prices on one of my medication’s was too high in the United States. I have been ordering that medicine from Northwest Pha... See more
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Northwest has always been prompt when filling my prescriptions at a remarkably reasonable price, especially considering the situation down here in the U.S. Staff is consistently professional and clea... See more
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Company details
- Pharmacy
- Chemist
- Online Pharmacy
- Online Prescription Medication Vendor
- Veterinary Pharmacy
- Wholesale Drugstore
About NorthWestPharmacy.com
Written by the company
Contact info
NorthWestPharmacy.com Call Center, Langley Mall (Canada Post), PO Box 56056, V3A 5N8 , Langley, British Columbia, Canada
- 1-866-539-5330
- CustomerService@NorthWestPharmacy.com
- www.northwestpharmacy.com
4.8
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The price was the first reason I became…
The price was the first reason I became acquainted with Northwest Pharmacy but the service I received was exemplary. Their service eclipsed the price benefit. I am a very happy customer!
10 June 2025
Unprompted review
Reply from NorthWestPharmacy.com
Dear Chester,
We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.
The NorthWestPharmacy.com Team
Great prices and great service.
14 January 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear David,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Reliable and Never a Problem
I have been using northwestpharmacy.com for more than 10 years. I have never had problem with an order. I really appreciate the fact that they have a phone number where you can call if you need to speak to someone. They are a good value and they have been reliable.
23 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Mark,
Thank you for sharing your experience with us. We look forward to serving you in the future.
The NorthWestPharmacy.com
Northwest Pharmacy is the best place to…
Northwest Pharmacy is the best place to get meds for my cat. No one in the US could provide what he needed. I'm thankful for this pharmacy. They are always quick about getting his meds to me and keeping in touch with me about refills.
23 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Vickie,
Your input is greatly valued. We appreciate your business and are grateful to be a part of your cat's healthcare plan.
The NorthWestPharmacy.com Team
Reply from NorthWestPharmacy.com
Dear Margaret,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
All my experiences with the team have…
All my experiences with the team have been easy and quick.
31 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ronald,
We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.
The NorthWestPharmacy.com Team
I appreciated the updates keeping me…
I appreciated the updates keeping me informed.
Thank you.
21 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Lynn,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I found an also reputable pharmacy in…
I found an also reputable pharmacy in Canada. 3 months of an eliquis generic was 65% cheaper than yours. I was informed about the pharmacy by my cardiologist. That's a big deal for a senior who has a minimal amount of cash each month.
2 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Mary,
Thank you for sharing your feedback. We understand how important affordable medication is, especially for seniors on fixed incomes. We do offer a Lowest Price Guarantee and can beat a lower online price from any CIPA‑certified pharmacy.
A member of our team will be reaching out to you shortly to ensure your concerns are fully addressed and to review any price‑matching options that may help.
The NorthWestPharmacy.com Team
Very knowledgeable and helpful customer…
Very knowledgeable and helpful customer service. Provides up to date situation on the order.
3 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Carol,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Easy to communicate with
Easy to communicate with. You don't get a robot when you call them. Prices are great, service is excellent.
15 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Tom,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
The customer service is great
The customer service is great; I appreciate the time the pharmacist takes to explain things. I like tracking my order as well.
2 February 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Susan,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I ordered my prescription on March 19th…
I ordered my prescription on March 19th it's now April 20th and haven't received it yet I'm looking for a refund after using this service for years they have failed
20 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Richard,
Thank you for being a loyal customer — we truly appreciate the many years you’ve trusted us with your prescriptions. We sincerely apologize for the delay you’re experiencing with this order.
While our standard delivery window is 8–18 business days, in rare cases circumstances outside our control can cause a shipment to arrive outside that timeframe. We understand how frustrating this is, and we share your concern.
We’ve tracked your package, and it arrived at a USPS facility in Barnegat, NJ today, which indicates it is moving through the final stages of delivery.
We want your experience to be commensurate with the high level of service you’ve always received from us, so a senior member of our team will be reaching out to you shortly.
The NorthWestPharmacy.com Team
Very difficult website to use
Very difficult website to use. I was asked to change password several times and never receive confirmation and using the new password dies not work.
19 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ka,
We apologize for any inconvenience you experienced with the website as this is not a typical customer experience. We want your experience to be commensurate with that of all our other extremely happy customers. It is certainly what you deserve.
We’ll contact you directly to assist and help get your account access sorted.
The NorthWestPharmacy.com Team
you did nothing wrong
you did nothing wrong, but your prices now exceed
local prices.
1 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Teddy,
Thank you for your feedback. We’re glad to hear you were satisfied with our service, and we understand your concern about pricing. Local prices can occasionally be lower than ours, but in many cases we may still be able to help. We offer a Lowest Price Guarantee and may be able to beat a lower online price from a CIPA certified pharmacy. Please visit our legal Terms of Sale and Conditions for full details.
We appreciate the opportunity to serve you and are standing by to help. If you would ever like to place a price matching order, please call us to place your order with one of our Patient Care Specialists and request that they apply a price matching price.
The NorthWestPharmacy.com Team
Professionals
Always professional, patient & helpful!
Prescriptions done the right way!
25 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Dale,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Reply from NorthWestPharmacy.com
Dear Belinda,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I have been ordering from Northwest…
I have been ordering from Northwest Pharmacy for 9 years. THey have been prompt and professional the entire time. I highly recommend their services.
15 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ralph,
We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.
The NorthWestPharmacy.com Team
My Rx always comes in a timely fashion
My Rx always comes in a timely fashion, and I get updates about its status. Everyone I’ve had contact with has been wonderful.
24 March 2026
Unprompted review
Reply from NorthWestPharmacy.com
We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.
The NorthWestPharmacy.com Team
Great communication
Great communication
Wonderful, compassionate staff
Great prices
1 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Jason,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Trustworthy & competitive pricing for pet & human meds
Competitive prices for pet meds-- inhalers for our asthmatic cat --- inspired us to try Northwest Pharmacy. Our experience has been outstanding in every way. We have been securing inhalers from Northwest for about 4 years & they inform us of any delays & provide accurate tracking. When I was concerned about whether the expiration date would be sufficient, for longer term use of a medication, they checked the date & called me before proceeding to place the order. That is outstanding service!
14 April 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Paula,
We’re grateful for your feedback and appreciate you taking the time to share such kind words.
Thank you for your continued business — we’re glad to be part of your cat’s healthcare plan.
The NorthWestPharmacy.com Team
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