The product, a military style jacket is of very good quality. I am just disappointed that the item shipped from Germany to Australia by Norvine was not manufactured in Germany, but in China.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I absolutely love the bag I got! I've always relied on tote bags, but I wanted to find something a bit more elegant while still being functional. When I stumbled upon the ad on Instagram, it really ca... See more
The product ordered was a German army parka. The item was excellent, warm and size perfect. Price was very reasonable for a quality product - it was clearly less than other sellers on the net and si... See more
I received today a Hooded Lumber Jacket red for my boyfriend I ordered from Norvin. It was delivered pretty fast and it's really a good quality, decent jacket. Looks very nice with a hoodie. They info... See more
Company replied
Company details
Written by the company
Norvine is an international premium streetwear brand with organic products / Est. 2011 + authorized Brandit Dealer
Contact info
Düsseldorf, Germany
- +4921154201625
- www.norvine.com
4.5
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and great
Fast and great, shirt is quality and print is not plastic as other brands. Its print, not thick or as i said plastic sticker. Great item.
26 November 2020
Nothing but love
Despite the covid situation, everything went smoothly, great customer service and product quality is exactly as described. Special thanks to customer service, very awesome and caring, thank you.
17 October 2020
Awesome thanks
13 October 2020
Unfortunately 1 star because I ordered…
Unfortunately 1 star because I ordered the hoodie with the bigger logo and I received a hoodie with a smaller logo print and different fit. After I sent some emails to the customer service I did not get a satisfying feedback. They keep finding excuses of why the hoodie is exactly how they sent it because they talked with the supplier and they are not making any more starter hoodies with the bigger logo. They never said it was their fault for uploading different images to their website and making people buy a product that is not in fact the product that you order. Keep sending excuses and giving me the option to return the product , PAID return of course because it was "MY FAULT". Few days ago got a reply that it was in fact the supplier's fault and the problem was on his end because he uploaded wrong pictures to their website. They confirmed that they got a new reply from the supplier and they have the hoodie with the bigger logo and asked me if I want to exchange. I replied that I do and I asked them if I have to pay the shipping for return. They never got back to me. I'm not going to order from them again that's for sure...but they should assume when they make a mistake...and pay from their own pocket for the return..
12 October 2020
Unprompted review
Reply from Norvine
Hello Codrut,
we are sorry for the experience. Indeed the supplier/manufacturer of the brand had wrong photos in their own catalogue as well. The logo of the purchased hoodie is smaller since this year, the larger logo is an older model. This was updated on our website as soon as we received the information from the manufacturer.
We are sorry for the delays in replying to your emails, this is because your emails kept landing in our spam every time!
Meanwhile your order has been refunded entirely after you returned the product with a prepaid return label provided by us (free of charge for you).
High quality shirt
High quality shirt, I'm impressed. Good customer service. Thanks y'all 🤙
12 September 2020
Unprompted review
I absolutely love my jacket I recommend…
I absolutely love my jacket I recommend this website, they are very serious and fast !
5 September 2020
Unprompted review
One of the best customer service experiences of my life!
One of the best customer service experiences of my life!
I received a very high-quality hoodie with something wrong with the string thing that cinches the hood, and being the procrastinator that I am, I didn't do anything for over 2 months...and just let it go because I still loved the hoodie and could fix it myself when I found the chance (more procrastination).
Then I stumbled upon an email from them that I missed from over 2 months ago, asking how I was liking the product. Just for the hell of it, I sent them a picture of the broken hoodie cinch thing, just to let them know; and almost immediately, I received a text notification that my shipment is on the way! Yup, a second hoodie, for free!
Long story short, these guys freaking take care of you and understand the importance of customer satisfaction. They are determined to win you over, and they have succeeded with me!
27 July 2020
Unprompted review
Great company!
Updated review: there was a delay in my order, probably because of corona virus and at first I feared the worst. I've ordered from some untrustworthy sites in the past. Norvine is not the same! When I reached out they responded promptly and even sent me personal updates to let me know when I could expect the package. I received it today in perfect condition and high quality, I totally love it. I was really impressed with their level of service and will buy from them in the future
20 July 2020
Unprompted review
Thank you for the excellent service and…
Thank you for the excellent service and for the excellent product!
25 June 2020
Unprompted review
Im hoping they are good but its been…
Im hoping they are good but its been over a month and I still haven't got them yet so we shall see
24 June 2020
Unprompted review
Reply from Norvine
Hi John,
very sorry it is taking so long, that's out of our control and due to the restrictions of covid pandemic. but FYI your shipment's status is "Arrived at USPS Regional Facility, CHAMPAIGN IL DISTRIBUTION CENTER, Expected Delivery by tomorrow"
The communication about my order has…
Thanks for the response and letting me know my order has shipped. I look forward to receiving my item and my first experience with your company.
6 May 2020
Unprompted review
Reply from Norvine
Thanks for your feedback. Due to the worldwide pandemic we are not so fast as usual, though we shipped your order in the same week and were waiting for delivery from the brand itself, this usually. The shipping confirmation has been emailed to you. I hope you will be happy with the product and wish you a nice evening.
My opinion, only an opinion
A bit closely and not the best Material. But very cool and extraordinary when you life in Bavaria (Germany).
5 February 2020
Unprompted review
Reply from Norvine
What do you mean with "closely"? We are sorry if he quality of an item isn't satisfying as expecting. Please send an email to info@norvine.eu and maybe we can find a solution.
The jacket was fine altough the carrier…
The jacket was fine altough the carrier beat up the package.
9 January 2020
Unprompted review
Reply from Norvine
Thanks for your feedback! We are aware of that and changed our carrier for shipping to Canada.
Great.
Great.
Seller contacted me after I thought they were out of stock, and found they still had the jacket I wanted in the old stock and contacted me two months after. Great support and great stuff they are selling.
6 January 2020
Unprompted review
Great fit (as described)
Great fit (as described), soft, cozy and stylish in a simple way. The girlfriend loves it as well and has threatened to steal it a couple of times.
20 September 2019
Unprompted review
thats okey and perfect all service
30 July 2019
Unprompted review
Always a pleasure dealing with the sexy…
Always a pleasure dealing with the sexy boss! Awesome products ❤
30 April 2019
Unprompted review
Everything fine
19 March 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.