Norwegian Air Shuttle Reviews 4,317

Our 5 hour trip was delayed by one hour while we were sitting in the airplane. I asked for a glass of water, but that was denied. I could just buy their 3,5 Euro bottle of water.

On skiing trip I booked transport of snowboard. Two days before departure I checked my ticket in their app - no extra luggage was registered and I had not received a receipt of purchase. I booked (again!) and after that it appeared I had booked TWO pieces of snowboard!
I contacted "customer service" to correct the error but they refused - I told them about the app, and I haven't received the mandatory-by-law receipt. They didn't care. I then escalated and was today 31th March, notified of the same thing.
To this day I have not received any receipts for my purchases for extra luggage which they are obligated to issue by law.
I believe that Norwegian are knowingly deceiving customers into buying things twice (which is fraud).

I do not understand the low rating. I have only had positive experiences with them. And I must have been flying Norwegian at least 10 times. Now again, yesterday back from Hurghada, flight on time, comfortable too. The food was awful, as expected. Still it seems that people only write reviews when they are angry. To balance this, I give it full 5 stars.

If your flight is delayed (which they most of the time are) and you miss a connection, don’t expect help from Norwegian Air Shuttle.
Their staff will tell you Norwegian service center will contact you (which they don't) otherwise you go to the customer service (outside of the airport), only for you to waste valuable time at the airport discovering that no help is actually coming. This is information they could easily provide when you ask them on the plane—or even before boarding.
Not to mention the "I don't really care-face" of the customer service agent at the airport service center.

Delays, delays, delays

0 stars
They refuse to take accountability because that would mean being held responsible for their actions. Terrible and rude staff. Made a dozen people lose their flight and had to spend an extra 500 because of their negligence
I will make it my life mission to ensure everyone in my life and anyone who will listen knows NEVER to book with them. Had you been more professional I would have just taken the loss but your rude behavior has ignited some sort of fire in me that will be dealt with 🙂

Denied boarding because of the ground staff refusing to load the pet crate on board. No explanation, violation of passenger rights (EU261/2004) refusing any kind of written confirmation, not even reasonable explanation. Ground staff just refused 10 min prior to boarding. The crate was thoroughly expected and approved by check-in and security, as usually. Not possible to get any answers by customer care office, just ruined our plans that day, even though I was a frequent flyer with same pet and same pet crate (not any more after this accident).

Usually on time, easy to navigate

Nearly two hours delay on Norwegian flight from Stavanger to Manchester.
Result I got home at 00:30 instead of 22:15, have had much less sleep than I need and feel terrible today, and not able to offer my employer my best.
I will never use Norwegian again. Aside from my irritation about the delay I get the distinct impression that this company just don't care......

Like everyone els, absolutely nightmare of an airline, ground staff lied to my mom about the flight from svaldbard would go all the way to Copenhagen, twice it was confirmed, misleading lying people, how you are allowed to work at all is insane, we lost trust in humans.. trip thay was 7 hours is not on its 25 hour and we are still not home, good luck if you booked with them you are in for a ride

I lost my next two flights because of their delay ..they squeezed us in plane for two hours !

I had a very disappointing experience with Norwegian Air Shuttle. The service was extremely poor and the customer support was unhelpful and unfriendly. There was a clear lack of professionalism and communication throughout the process.

I would not recommend this airline based on my experience.

As a Norwegian Reward Priority customer I was harassed by a female employee on 13/02 6:05 at Oslo Airport of foreign decent when asking the airline to give me the reward benefits I am entitled to on a flight. Unfortunately, she has shown similar behaviour two times before and honestly shocked by the fact that any airline can have such people in client facing roles. The airline is marketing benefits you will not receive, non-existent loyalty program. Go with SAS instead.

The handling of this situation was very unprofessional. The delay lasted several days and was clearly caused by the company, yet they refused to take responsibility for the additional costs incurred, including the train tickets that had to be purchased. This level of service and accountability is unacceptable.

Very disappointing experience at Hurghada Airport.
At check-in, a Norwegian Airlines employee gave us a paper and said it was mandatory. He helped us fill it out, then suddenly charged €5 per person, without telling us beforehand.
This felt misleading and unprofessional, especially coming from an official Norwegian staff member. We felt pressured right before boarding.
Norwegian Airlines should take this seriously.

DAMAGED LUGGAGE beyond repair!
I used them to travel with my guitar to Norway. FIRST flight they damaged my case and the locking system beyond repair. Even with FRAGILE stickers ALL OVER it. Made a claim for the case and they have offered almost HALF what i paid for it! This will not even get a second hand version of the case. So now i will be out of pocket for something i had zero control over and their staff had ALL control over how they handled my luggage. Is this fair? No. I will not be using them again i would warn others of using them and their staff are not trained with dealing will luggage properly. Spend slightly more and go with another airline!

If you can afford to fly with a more expensive airline, do it! Norwegian’s communication as a company is terrible. We ended up stuck due to snow which of course is unavoidable but the lack of communication or care by the staff was so rubbish which left hundreds of people completely unaware with what was happening. Worst thing on return, they lost my luggage and when it was returned to me, expensive items were missing and they have done nothing to fix or remedy this. I even had a padlock on the case which was untouched, proving it was airport stuff. So disappointing and incredibly unprofessional. Their lack of response also meant filing with my insurance or the police became infinitely harder as they took so long to reply. Don’t fly with them if you can help it.

Norwegian cancelled our flight back in September 2025 at short notice (we were sitting on the plane and after 1.5hrs they announced they're cancelling the flight) and the experience afterwards was honestly appalling.

They initially refused to reimburse any expenses despite EU261 clearly requiring airlines to cover re-routing, accommodation and meals in the event of a cancellation. The alternatives offered were completely unreasonable (including travelling via another country or waiting days), leaving us no choice but to book replacement flights, hotel and food ourselves.

Customer service was dismissive and rude, repeatedly copying generic legal text and telling us they were “unable to change their decision”, even when presented with receipts and clear legal obligations. At one point it genuinely felt like they were just trying to make us give up.

Only after escalating the case to the UK Civil Aviation Authority (CAA) did Norwegian suddenly change their position. Following regulatory intervention, they were forced to admit liability and reimburse the flight difference and care expenses. Without the regulator stepping in, they clearly had no intention of paying what they legally owed.

This was a stressful, time-consuming process that could have been avoided if Norwegian had acted in good faith from the start.

Outcome: reimbursed only after regulator involvement
Experience: poor communication, refusal to comply, rude tone
Verdict: avoid if you value fair treatment when things go wrong

Horrible company. Have had issues with them 3 times in the past couple of years. Delayes happen more often than not and compensation is always denied, despite sending out text messages, saying 'sorry, your flight has been delayed, you are entitled to food and drinks while you wait (non alcohol (fair enough))'. But whenyou send in your invoice for the meal, they deny.

I went to Oslo for work in November and they broke my new and expensive suitcase by ripping off a wheel, which also broke the plastic. I followed all the right steps to complain and escalate this matter, and was met with nothing but ‘computer says no’. Appalling customer service with no ownership taken into account. Disgusting service and would seriously not recommend if you need more than hand luggage.