NOVASOL UK Reviews 

I was unable to complete on line so called Novasol. The customer service we spoke to was very helpful. He made the booking for us and sent an email promptly telling us the costs etc.

Very reassuring to talk to someone who had time and patience to listen to our requirement.

Simple and informative process for booking the house.

Novasol contacted me to inform us that the house we had booked was now unavailable and within the same day we had an alternative booked for the same dates and everything arranged.

***AVOID***

I booked 2 accommodations with Novosol. We arrived at 1 of the accommodations fine. The 2nd accommodation did not have a key available so we requested to get this. They then cancelled both accommodations on us claiming we were not on holiday and I am now in dispute with them on getting a refund.

It seems like they make the rules up as they go....

I have even supplied them with the holiday requests for the holidays....

***Avoid at all costs

Novasols primary communication was to shy away from responsibility and claiming that the train was nothing to inform about because noise level was not an issue

Fairly slick web site and easy booking.

The rental property was as described. The company maintained good contact with us and were able to answer all our questions.

No issues when booking and a good choice of properties

I have tried to cancell this holiday and find it very difficult to do this ,I don't recommend them to anyone
They also charge you a cancellation fee no cooling of period
Will never trust them again

Great website, easy to navigate.

The company is not reliable. If the customer has a concern, they respond with a delay or do not respond at all. The house we stayed in had a terrible smell of dampness and mold inside, and it was also black. After the trip we received compensation in this regard and now they are demanding money for cleaning. Communication is terrible

The website was easy to use and very efficient.

When booking any type of accommodation we would strongly advise do not use the host NOVASOL.
They don't get back to you when making an enquiry.
They took a £90 deposit from our account without telling us.
They hung up on the phone when trying to complain and also lied.
Thanks to them we are £500 out of pocket.
In or opinion they are a disgrace to the travel industry.
They are a disgrace to the travel industry

Easy to find what I was looking for and great that it did not need to be paid in full.

So easy to book.Absolutely fantastic selection of properties and easy instructions and directions etc.Always found local offices in Denmark very friendly and helpful.

Dishonest thieves! Avoid this company at all costs!

No hassle; used before so knew where/ what to expect

Avoid these thieves! We booked our holiday through Novasol and paid the 150 Euro cleaning charge, which we found shocking from the get go, how do you justify 150 Euros to clean a tiny 2 bed apartment! When we arrived we took our shoes off to find after walking around the apartment our feet were black and it was like the place had a covering of dust and sand. We decided to let it slide and just enjoy the holiday until departure day when we received an email instructing us to basically clean the apartment! What did we pay the 150 Euros for?! Being the people we are, we did clean the apartment and left it cleaning than when we arrived. I have found the customer service appalling and staff to be rude and that's once you have managed to find a way to contact them! They won't even consider our complaint as we haven't sent photos!