NOVASOL UK Reviews 

1,755
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the website is exceptionally easy to navigate and the online booking process is entirely straightforward. Many people also appreciate having a wide selection of attractive properties available at very reasonable and competitive prices. Travelers usually find that the payment options and deposit structures are clearly explained during the checkout process. However, some customers also noted experiencing poor customer service and completely unhelpful support when attempting to resolve urgent property problems. Other travelers specifically mentioned facing unexpected extra costs for daily utilities like electricity or dealing with stressful last-minute booking cancellations.

What people talk about most

Booking process

Consumers find booking_process to be ambiguous, with strongly contrasting experiences reported. On one hand,... See more

Website

People report ambiguous experiences with website navigation and booking. Many consumers praise the platform... See more

Customer service

Users describe negative interactions with customer_service, expressing frustration over unhelpful support and... See more

Location

Customers had ambiguous experiences with location. Reviewers found it easy to navigate the website and find... See more

Price

Reviewers highlight ambiguous aspects of price with mixed opinions. On one hand, many customers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.

Rated 4 out of 5 stars

Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?

Rated 3 out of 5 stars

The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge... See more

Rated 4 out of 5 stars

No trouble booking, hassle free lovely cottage , but be aware health and safety is very different abroad, the staircase in our cottage was dangerous! And wpuld not pass any regulations here in UK


Company details

  1. #35 of 35 best companies in Vacation rental

Written by the company

NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2k reviews

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3.5

All reviews

(1,755)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Offered us a vast choice of…

Offered us a vast choice of Destinations and Villas and in general I found searching relatively easy. My only issue was with the very basic floor plans included in the array of photos of the properties.
Having selected a Villa I found the booking process very simple and efficient and the customer care after booking is excellent.

18 March 2025
Rated 1 out of 5 stars

Don't book with them via Airbnb!

Don't book via Airbnb if Novasol are the host. Novasol send you over to their website, where you'll see the real reviews which are mostly bad, and they'll want you to pay more than the agreed cleaning fee, via bank transfer outside of Airbnb, before you get there. You'll lose half of your money and Airbnb won't help you.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

The actual process of booking on sight…

The actual process of booking on sight was excellent. Unfortunately I am unable to get access to “my account” via my email address and password - a problem I encountered last. Please send me a link to go straight to my account.

22 February 2025
Rated 1 out of 5 stars

Was going to book a rental in Italy but…

Was going to book a rental in Italy but I couldnt see any reviews for the property and there were questionable extras fees that werent explained unless you booked the villa. I messaged them to ask was it a new rental as it was very strange that such a beautiful villa had NOT 1 review?? They said it wasnt a new rental and they cant make people give reviews and if people dont want to comment thats up to them ...which says so much that they are trying to rent a complete dud of a villa, why wouldnt anyone leave 1 review as it looked absolutely beautiful and when I asked about the EXTRA fees that would be added at the end of our stay and billed to our account they wouldnt give me any details. The whole communcation gave me really bad vibes and seeing the reviews it leads me to think they may have some good properties but they also make a lot of money renting out very dodgey places and hope people dont complain or have compaints dissmissed. AVOID - if a vill has no reviews be VERY WARY!!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Great

Novasol are great at providing comfortable villas at reasonable prices with great customer service 👌

12 February 2025
Rated 3 out of 5 stars

One booking success and one failure.

We have tried to book two properties in Italy. The first took about two weeks to let us know after two fruitless phone calls - a property showing us available ought to be bookable within 24hrs.
The second booking was accepted instantly and was as good as it can be - except there is a suggestion that we have to pay for the linen - surely someone could let us know how much and when to pay . . .

7 February 2025
Rated 5 out of 5 stars

Excellent Customer Service

I was unable to complete on line so called Novasol. The customer service we spoke to was very helpful. He made the booking for us and sent an email promptly telling us the costs etc.

Very reassuring to talk to someone who had time and patience to listen to our requirement.

21 January 2025

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