Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more
Company replied
Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more
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NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more
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Company details
About NOW Finance
Written by the company
Personalised Lending Made Simple
NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.
Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.
Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Personal & Car Loans made simple
Written by the company
- NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
- Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
- Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
- Check your personalised quote online in minutes and easily complete your online application straight from your phone.
- Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
A faster way to apply for a loan
Applying for a personal or car loan with NOW Finance is quick and straightforward:
- Check your personalised quote online
- Complete your application in minutes
- Manage everything digitally
From quote to conditional approval, the process is simple and convenient.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142
Contact info
PO Box 24313, Melbourne VIC 3000PO Box 24313, Melbourne VIC , 3000, Melbourne, Australia
- 1300 275 669
- customerservice@nowfinance.com.au
- www.nowfinance.com.au
Award-winning Personal & Car Loans
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NOW Finance
We appreciate you taking the time to share your experience!
Reply from NOW Finance
Thank you, Amber, for the review!
Great people that look after you and go…
Great people that look after you and go the extra mile for you
23 October 2025
Reply from NOW Finance
Thank you, Scott!
Reply from NOW Finance
Thank you for taking the time to leave us a review, it's greatly appreciated!
It was easy to apply no fuss very easy…
It was easy to apply no fuss very easy to understand
17 October 2025
Reply from NOW Finance
Thanks so much for your feedback, Robert! We're glad to hear the application process was simple and easy to understand.
Highly recommend
So easy to deal with and always available. Simple and pain free process.
Can’t recommend Now Finance highly enough they were so responsive and accomodating the whole process was seamless
16 October 2025
Reply from NOW Finance
We really appreciate your kind words and recommendation! It’s great to know you found the process seamless and our team responsive throughout. Thanks, Greg!
Communication
I appreciated the contact and the service again as I am an existing client consolidating with choice of NOW finance
I am very happy with the outcome and services from my consultant to the outcome with respect 🙏
Thank you NOW finance
16 October 2025
Reply from NOW Finance
We really appreciate your continued trust, Annie! It’s great to hear you had a smooth experience and that your consultant could support you along the way.
They listen to me and always kept in…
They listen to me and always kept in touch I would recommend them to my friends
14 October 2025
Reply from NOW Finance
Thanks for the great feedback! We’re so happy you felt supported and would recommend us, that means a lot.
Easy to deal with but interest rate was…
Easy to deal with but interest rate was a bit high
13 October 2025
Reply from NOW Finance
Thanks for your feedback! We’re glad you found us easy to deal with. We understand rates are an important factor and appreciate you sharing your thoughts, it helps us keep improving.
Great to work with and easy set ups and…
Great to work with and easy set ups and great communication
25 September 2025
Reply from NOW Finance
Thank you for your kind words, Jasper!
I would say 4 1/2 stars
I would say 4 1/2 stars. Very good service, great customer service and prompt settlement. Only downside was receiving payment seemed confusing and took long than expected.
11 October 2025
Reply from NOW Finance
Thanks for your review! We’re happy you had a good experience and appreciate your feedback on the payment timing, we’ll make sure to keep improving.
Was happy to work with the team as they…
Was happy to work with the team as they where helpful. Thank you
10 October 2025
Reply from NOW Finance
Thank you for your kind feedback! We’re glad to hear you had a positive experience working with our team.
Bad experience with now finance
Agent mentioned that I am eligible to top up my account, so I applied for a top up of 6K AUD, with a repayment of 46 dollars per week. I never missed any repayments with them, not even once,always on time. And for sure they can check my financial capacity and bank statements and payslips, that I can afford the repayments of extra 46 dollar per week, common. But instead they said that I didn't reach their criteria, I called them and in return they told me that they just goingto call me back but never heard a single call from them. How can I have financial hardship if I always pay on time? Far out. My application was approved by other lenders.
Hi Denise I declared all my bank accounts and for sure I will be able to do those repayments . Just so you know I haven't receive any letter of criteria why my application has been denied.
10 October 2025
Unprompted review
Reply from NOW Finance
Hi Dax, thanks for your feedback.
NOW Finance operates in a heavily regulated environment and must ensure the consumer can meet the obligations of the contract without incurring any undue hardship.
To extended further credit when an application fell outside policy would be a breach of the responsible lending guidelines of the National Consumer Credit Protection Act 2009 (NCCP Act).
I’d like to speak with you about our credit decision and the reasons why the application could not be approved and will reach out to you today. Thank you once again for taking the time to provide your feedback.
Kind regards
Denice Martin
Head of Dispute Resolution
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Updated response:
Hi Dax, to clarify my response a credit providers main obligation is to ensure the consumer can meet the obligations of the contract without any undue hardship. Your application fell outside our policy as it failed capacity. When conducting an assessment, we must take into consideration all aspects of the consumer financial position. We do not rely solely on one aspect i.e. repayment history when we conduct an assessment. Appreciate your feedback and we are happy you were able to source your loan elsewhere.
Kind regards
Denice Martin
Head of Dispute Resolution
-------------------------------------------------------------------------
Updated response:
Hi Dax, we have a strict timeframe of when the formal Declined letter will be issued. I can see this was issued today as per our internal process. I offered to speak with you however you refused to call me to discuss our assessment of your application and the reason why we couldn’t provide you with an approval. For clarity, your application fell outside our policy as there was no serviceable capacity after included our figures and not the declared figures. If you want to speak with me please call 03 8535 1132.
Kind regards
Denice Martin
Head of Dispute Resolution
Reply from NOW Finance
Thanks so much! We're glad you found the process fast and our team helpful.
The experience was simple easy to use…
The experience was simple easy to use even for a novice like me with no technical knowledge.
Issa was very very helpful and patient with me through the whole process would highly recommend
3 October 2025
Reply from NOW Finance
Thank you so much for your lovely feedback! We’re so glad to hear the process was simple and easy to use, and that Issa was able to support you every step of the way. We’ll be sure to share your kind words with her!
Very quick turnaround times
Very quick turnaround times, applied on a Friday and settled the following Monday. Easy application process. Thanks Eve for the great experience
29 September 2025
Reply from NOW Finance
Thanks so much for sharing your experience! We’re thrilled to hear the process was smooth and quick for you. We’ll be sure to pass your kind words on to Eve. Enjoy your new loan!
Reply from NOW Finance
Thanks for your review, Robert! We’re so glad you found the process straightforward and fast. Providing clear information and making things easy is exactly what we aim for, we appreciate you highlighting that.
Really thoughtful and prompt service
I needed some assistance with some technical issues, and all the call centre staff were great. Also very clear written communication about the how the process was progressing. I am grateful to NOW for their assistance.
26 September 2025
Reply from NOW Finance
Thank you for your kind words, David! We’re so pleased to hear our team was able to assist you with your technical issues and keep you informed along the way.
The process was very easy and d the staff i dealt with where really great.
They where very easy to deal with the process was very easy and not hard and the staff where great.
18 September 2025
Reply from NOW Finance
Hi Lynda, thank you for your kind words about our team and the process! We’re so glad you found it easy and that our staff made a positive impression. We noticed your 3-star rating and would love to understand how we could improve your experience to make it a 5-star one next time. Your feedback is really valuable to us!
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