N.Peal Reviews 57

I have had 4 online shopping experiences with N Peal so far and all of them exceptional. Rapid delivery, top grade product and when I did need to return an item due to the size not quite matching up, the process was seemless and the help from Customer Services, exemplorary. I would highly recommend N Peal.

I got the information on a product very quickly, thanks

Efficient, friendly and quickly sorted

Really helpful customer service team.
I ordered a scarf as a gift and it got lost in the post, I spoke to Ben and he arrange for a replacement to be sent - it arrived the next day!
The scarf was absolutely beautiful too. Highly recommend this company.

I emailed a person named Hannah and she was most helpful, and very accommodating to my needs.

I had a return (size issue my side) and it was handled excellently and smoothly by N.Peal Customer service - they arranged courier pick up for next day - I didn't even need to print out and fill in a label.

I have a pair of your cashmere gloves and they were so beautifully packaged. I cannot wait to order from you again. Thank you N Peal.

Amazing service, super quality and very efficient friendly team, thanks N.Peal.

I purchased a Henley Shirt for £149.00 wore it twice, a large hole appeared where the seam gave way. Very poorly made. Offered the usual exchange or refund but not before the item was back in their hands. I advised that they have my money and should issue a new one at which stage i would return the original. As is often the case this was rejected, the manager i spoke to thought it was all rather amusing. I will not purchase anything further from N.Peal, this was my first and last purchase. Shame, really Ive been considering a purchase for a while with the Bond connection. It appears they are another company who do not offer quality for the prices they charge.
Further to your reply;
It’s only being resolved because I’ve returned for a refund and you’ve lost a potential client due to terrible customer service and a poorly made product, please do not try and make out I am happy with the resolution because I am not!

I shopped with them and now they're attacking me with postal marketing every two weeks.
No respect to customers and the environment.

Previously I would have agreed that the quality was excellent but I’ve recently had a poor experience. A cardigan arrived with a large hole but I didn’t see it because I didn’t wear the garment due to lockdown. I finally got it out and wore it for the first time as it’s turned cold and found the hole. So now they’re saying they will repair it for me. This is nice but I own a needle and cotton and can easily repair it myself. It cost a fortune and I’d saved up for it. I understand that it is months “old” but it is unworn and should not be in this state. They should offer a swap or a credit note if they won’t refund. However most companies are being understanding about refunds during covid and these exceptional circumstances and N Peal are not.
So be warned as they are not accommodating even when the fault is theirs. Check your products for holes! Won’t buy from them again as the prices are extortionate and I don’t want a repair job. They didn’t even apologise

Exceptional service and goods I highly recommend N Peal. They're outstanding.