NPS Solovair Reviews 

Truly amazing customer service! Following an issue with my shoes where the leather began to peel (due to a fault impossible to see in quality control), Solovair were very responsive and sorted the issue right a way. The person handling the case truly cared and talked me through different options, before arranging a replacement.

I was surprised how easy and fast it was to exchange boots for a different size. They even arrive with a bag you can use for packing before shipping back. We needed to exchange the size twice and both times it took under a week from Latvia. Great experience. Now lets see how the boots hold up.

I got my Solovair boots a little under a year ago and I am really happy with them. It’s always nerve-wracking to order shoes (especially boots) online without being able to try them on but I made an exception and I am so happy I did. I received the shoes quickly considering the international shipping. Initially I tried to break in the boots while wearing thick woolen socks but quickly discovered that it actually did more harm than good and switched over to normal socks. Ever since the switch I have only ever really experienced pain in relation to the boots when wearing them for extended periods of time (+8) hours and that has been minimal.
I am now excited for the weather to change so I can wear my boots again! (Note that my boots have not been exposed to very extreme weather, no more than a few cm of snow, so I can’t say how they do in such situations)

Fantastic customer service. I returned a pair of unneeded shoes and the returns process was by far the easiest and quickest I've experienced. Money back in my bank just 2 days after posting. Says a lot about the company and I'll definitely return in the future.

Due to the fact that Solovair does not have any brick and mortar stores in the metro Detroit area, I asked them if I could buy a couple of different styles of their boots for a birthday gift to see which style she liked more, and then send one pair back at their expense, they gladly sent me two pairs and covered the return shipping on the pair that we did not want. I have owned a pair of the 11 eye black astronaut boot, for somewhere around two years now, I have put hundreds of miles on These boots, and they are super comfortable, and are showing no signs of breaking down whatsoever. I think this is an excellent quality product, and I highly recommend them to anybody that wants to support handmade craftsmanship.

if it counts, I received expectational service from Joanne.

I ordered several shoes from Solovair. The sizes run high so I had to order a few pairs. The returns process was quick and easy. Furthermore, I made an error on one of my bookings (Sizing) It was resolved by customer service in an instant. They also merged an order to save costs and processed a return for the money I was out of pocket. Really helpful, especially because it was my bad.

The shoes I received and have worn are exceptional quality. I recently visited a DMs store for comparison and it is chalk and cheese when it comes to the quality.

I recently bought a pair of solovair boots and for my surprise the sole started coming apart. The boots are not even 1 month old.
I notified the manufacturer and I was told that they are aware of this issue and they could replace them for a new pair or to find a reputable shoe company to fix them … of course they would pay for the bill. I just don’t even bothered to do either of these things . I had a friend who welded the sole with a reputable shoe company and few months later had the same issue. These company doesn’t make quality boots anymore but they charge as they were. I would not recommend to buy these boots to anyone unless they change their internal politics and starts making them in uk again. What a shit show!

10/10, very helpful. Sent my shoes back a ridiculous number of times to get the right fit and style and all returns were dealt with amazingly. They really just are everything you want

The customer service is honestly top on the 36 years ive been on this planet. Love the boots os tk why I came back in the first place. Very friendly, very easy, very helpful.

I recently had an issue with my Solovair boots, and from the moment I contacted customer service, Viv went above and beyond to help. Her response was incredibly fast, detailed, and understanding. She clearly explained the situation, and resolved it quickly.

I’ve worn Doc Martens for years but had decided to switch to Solovair. This experience has confirmed that choice—both for the outstanding quality of the footwear and for the exceptional customer care. It’s reassuring to know that in the rare case something does go wrong, Solovair will handle it with professionalism and genuine care.

Thank you, Viv—you’ve earned a loyal customer!

I bought a pair of Solovairs last November and I've worn them almost daily. I wear them to work, clubbing etc and they're incredibly comfortable, easily my favourite shoes. Recently I noticed a small break in the soles and contacted them to ask if they'd be able to repair them, got a reply in under 10 minutes saying they don't have the ability to repair them, but they would send me a replacement pair free of charge. Within the hour I got a shipping notification. Unreal customer service. I already recommend them to everyone, but I'll be even more enthusiastic now!

I had purchased a pair of 8-eye Derby boots last year and had unfortunately encountered a defect with them.

I had raised this with Solovair’s customer service team and was very grateful for the speedy response time and resolution reached!

A special shoutout to Viv who provided this excellent service!

Super easy and quick customer service. Amazing boots. Thanks viv.

Solovair makes high-quality shoes and boots with a unique appeal rooted in its peculiar history. The customer service helps you in every aspect of the purchasing process, contributing to making it a easy and enjoyable experience.

Very professional service and so much knowledge of the variety of shoes, boots etc

A pleasure to shop there and Definately a future returning customer

Viv was so informative and supportive, thankyou…

Amazing customer service! I selected the wrong size misunderstanding the measurements and sizing chart. An exchange was made swiftly. These boots are of incredible quality and craftsmanship.Thank you! I will put some mileage on this pair and will soon buy another pair.

Recently got my pair of Solovair stolen. The staff really helped me out and very sympathetic. Gave me free shipping and made my new pair of shoes, more affordable.
Thank you!

I ordered a pair of Black greasy 8 eye derby boots with some insoles on 26/01/25, only had them 6 months ish. (And spent just under £300)

Solovair reached out to me and swiftly offered to ship my pair of shoes back to their warehouse. Less than a week later they’ve shipped me a new replacement pair of boots. Keeping in touch with the team has been great and I’m really relieved to have it sorted as I’d gotten myself stressed over the situation.
Looking forward for my new pair showing up, and thanks again for the help it’s been appreciated

I had a similar issue to one I have seen described a few times elsewhere. I sent photos of the boots and then phoned customer service.

To be honest, I was a little apprehensive about the 'complaints process'. I had read some reviews about NPS customer service either being unhelpful or unresponsive. In the end, my personal experience was great. The lady on the phone was friendly and professional and solved the issue immediately. I was impressed and delighted to have my faith restored. I genuinely want to buy more NPS products and a poor outcome in this case would have been very disappointing.

I do think it would be better in the long run if the company found a technical solution to a problem that seems to occur with certain boots - but what do I know about the art of shoemaking? I do know something about customer service and in my experience, in this case, the company deserves the full five stars. Sincere thank you to NPS customer service. - GS