Nederlandse Spoorwegen Reviews 

Den Haag Central was closed to reparation or maintenance for 2 weeks. Even with a subscription to travel between stations, I'm been charged now with extra travel costs from HTM because I had to use the Tram. NS said I should have used the Metro in order to not be charged... how the hell should I know!?
Just like issues with turnstiles, that they use as an excuse to add a fine on our invoice. This looks like they found another way to scam us.
NS has a really bad service since 2020. Unbelievable how the most expansive transportation costs in Europe provide such a bad service.

NS urgently needs to improve service on train lines. Even though it is one of the most expensive public transportation fee in Europe, it is currently listed among the 5 worst train companies in Europe. A shame for a country recognized as an example of planning and quality of services.
Daily delays and cancellations have led more people to buy cars, which increases road traffic and pollution. The government does nothing to punish the company, which continues to increase tariffs.

worst company in the world

I lost my ov-chipcard more than 6 months ago and terminated that card and got a new one , after months ns still debit the subscription on old card from my account!!even for canceling the lost card when I asked them they told me I should go through ov-chipcard.nl which I did but after that they still keep debiting money for expired card!!!!

I go to work by train, more than 60% of the trips, I am late at work or back home because of train cancelled, delayed, etc. Besides of being filthy and or crowded. And on top of it bloody expensive! Such a small flat country cannot managed to have a decent train network…ridiculous

The direct train connection between Rotterdam and Amsterdam has been cancelled. A nightmare. No progress but fifteen years back in time. Extra travel time instead of shortening travel time.

Train leaves Amsterdam CS at 17:35. Arrival in Rotterdam CS at 18:48. That is 1 hour and 13 minutes. This journey used to be 40 minutes by direct train connection. NS management has lost its mind and canceled the direct train connection between the two major cities of the Netherlands. Plus a surcharge for Intercity Indirect!

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De directe treinverbinding tussen Rotterdam en Amsterdam is opgeheven. Een nachtmerrie. Geen vooruitgang maar vijftien jaar terug in de tijd. Extra reistijd in plaats van verkorten reistijd.

Trein vertrekt op Amsterdam CS om 17:35. Aankomst in Rotterdam CS om 18:48.
Dat is 1 uur en 13 minuten. Deze reis was voorheen door directe treinverbinding 40 minuten. NS leiderschap is niet goed bij zijn hoofd om de treinverbinding tussen de twee grote steden van Nederland op te heffen. Hierbij komt dat er geen plek is in de eerste klas. Plus een toeslag voor Intercity Indirect!

I would like to get an explanation of why is a ticket for a train 30 euros and yet, every time you travel, morning afternoon or evening, the train is so dirty, spilled beer, mud everywhere, puke sometimes. Most of the seats are disgusting, the floors haven't been washed in months and garbage everywhere. I think it is really unfair to your passengers to charge that price for trains with no toilets, that are constatly delyaed and with disgusting seats.

I am sorry for everyone who is forced to take this company to travel through the Netherlands sunce sadly, we have no option but to buy a car. Fix the faults or reduce the price of the tickets.

Probably worst rail service in Europe, delays, transfers do not wait to each other, super overpriced.

I can only wish and pray for this company to dissappear. Is by far the most incompetent, non reliable and shameful transportation company. Is a rob to pay for this terrible service.

If it would be possible, I’d give NS a 0.
Constant delays and break downs. Cancellations of trains daily. And now - the decision to cancel an intercity direct train between Rotterdam and Amsterdam. People are stuck in Schiphol on the way to work. A ride with NS is stressful from beginning until the end.

avoid train transport at all costs... Take the car, traffic gives you less headaches than NS. Horrible company.

Useless, why would you drive in a canceled train into the normal platform, and put the replacement train on a different platform

We were trying to lift our suitcases on the train since it was one of these with the two stairs, and the driver was closing the door on us literally. If one of us didn't try to keep the door open, we would end up with our luggage on the train and us off the train.
In the end after a lot of struggle from our side to lift all of the luggage, the driver even came out and yelled on us. We could be injured by his action, or loose our suitcases and he came out and yelled that we block the door. Really bad.

No matter when I travel to the Netherlands. Not one train is ever in time or running. At all. With these prices: do better.

Always delays and cancellations

Terrible staff service - specifically male conductor from journey Amsterdam Central to Maastricht on Dec 21 (the one that had to stop and half the train carts were removed at station Eindhoven).

Delays happen but rude, apethic, derogatory tone is never acceptable nor helpful. Worst trains in entire Europe, they should be embarrassed.

Its a HORRIBLE COMPANY
.VERY EXPENSIVE AND SHIT.ALWAYS DELAYS CANCELLATIONS RUDE STAFF..WHAT A JOKE OF A COUNTRY WORST SERVICE IN EUROPE

Traveling with NS is a complete nightmare. No matter what day or time I travel, there are always issues—delays, cancellations, or last-minute platform changes. It’s impossible to rely on this service.

I’ve even missed flights because of their incompetence, despite leaving my house five hours in advance to account for their constant failures. It’s ridiculous that such a service exists in a country that prides itself on efficiency.

On top of that, communication is awful. Delays are barely explained, announcements are vague or nonexistent, and passengers are left in the dark. Good luck asking customer service for help—they’re unhelpful, slow, and compensation is almost impossible to get.

Yet somehow, NS finds the time to flood social media bragging about how great they are. What a joke. Maybe they should spend less time on PR and more time fixing their train service.

This company is an embarrassment. If you want to be on time, do yourself a favor and look for other options.

I wish I could rate 0 because NS does not deserve 1 star. You pay soooo much and receive pooooor service and you have no other choice for commuting to work.

Due to a large number of technical errors on the part of NS, I was unable to use my €60 ticket. Their support was entirely unavailable and never picked up the phone. Eventually after several hours I could speak to a rep on Facebook, who *still* could not fix the primary issue, and who also could not give me a refund for my ticket. Instead I was given a coupon. What a bunch of scammers.