Customer service replied really quickly to my queries and Ashley was extremely helpful. Would have given 5* but for the slow postage. Delivery took almost a week, not the fault of Nuby but given the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... See more
Company replied
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more
Company replied
We had an issue with our nuby bottle (user error on our end) and Mollie on their customer service team was really helpful and explained the situation and was able to send us a replacement. Thank you s... See more
Company replied
Company details
- #57 of 95 best companies in Baby shop
Written by the company
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Contact info
Unit 13, NE35 9PZ, Boldon, United Kingdom
- enquiries@nuby.com
- www.nuby-uk.com
4.4
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Resolved the issue prompltly
Resolved the issue prompltly, very good service.
7 January 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
10/10 customer service
10/10 customer service, had issues with my uv steriliser after almost a year of having it and they replaced it straight away
18 November 2025
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer care
Great products, makes life super easy with a newborn.
Super quick and helpful customer service when I had an issue with steriliser. Thank you
7 November 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My order came in 2 separate deliveries…
My order came in 2 separate deliveries and I was unaware of this so phoned NUBY and got in contact with Marie she was fantastic, emailed me straight away to let me know what had happened and my parcel was with me the next day
6 November 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby rapidcool
I was given 2x nuby rapid cool as gift during pregnancy - not one but two of them have became unsafe the paint has come off both meaning the metal is burning to touch when cooling down bottles. I emailed nuby directly as they were brought in September but not used until March 2025 that I was unable to get help to fix the problem. Both flasks are unusable and have lasted for just under 8months of use!
6 November 2025
Unprompted review
Reply from Nuby UK
Hi- thanks for getting in touch and for giving us the opportunity to address your complaint earlier. Unfortunately, as your Rapid Cools were outside of the warranty period, we were unable to replace them for you free of charge as per your request. We are sorry for this. As discussed, please refer to your instruction manual on how to correctly reset your flask so they can still be used.
After a piece within the Nuby Rapid…
After a piece within the Nuby Rapid Sterilise broke off, i contacted their customer service to enquire about its viability and they provided me with a replacement immediately.
Very good product and a caring customer service team.
4 November 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid Cooler replacement seal
I needed a replacement seal for the rapid cooler lid and emailed the team for a new one. They quickly responded and I was able to purchase some at a very cheap price, and I received my order very quickly
22 October 2025
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent Customer Service
I had a minor query with a product and it was resolved within 2 days. Excellent customer service and I would highly recommend Nuby products, in particular the portable UV steriliser - it's a game changer. Thank you so much.
30 October 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spare parts
I emailed the company as I needed spare parts for my nuby rapid cool flask and received a reply promptly and they were able to sell me them and they sent me a link to pay and the items were dispatched the same day.
14 October 2025
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service with things I…
Great customer service with things I couldn’t get online just give them a email or ring they will help and love all nuby products
14 October 2025
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Ashley
Customer service replied really quickly to my queries and Ashley was extremely helpful. Would have given 5* but for the slow postage. Delivery took almost a week, not the fault of Nuby but given the postage cost vs cost of item, perhaps an alternative courier needs to be considered.
2 October 2025
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are sorry your order took longer than expected to arrive, we will of course look into this and take on board your feedback.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very helpful customer service rep Marie
Very helpful customer service rep Marie
Thank you for dealing with my replacement part query so quickly.
10 October 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service
I recently contacted Nuby customer services with a problem with one of their water bottles. I had a very quick reply and once I had given requested details i had my problem resolved and a new bottle was on its was to me. Great service. Thank you.
8 October 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Very helpful and provided a replacement item very quickly and efficiently when it failed. Thank you Nuby - we love lots of your products!
29 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Best customer service from Marie Kearvell
Cannot thank Marie Kearvell enough for all her help and guidance she has given me over the last few months with a problem we had with one of the Nuby products. Her service was second to none and Nuby as a company should be very proud and thankful for her brilliant customer service she made the whole process run so smoothly and was so patient with me when the tech side of the communication threw me a bit . (The first time was in June and today was when it happened again)
1 October 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I have lots of nuby products and I…
I have lots of nuby products and I found them all really helpful. On the one occasion that I had to contact customer service at nuby, they were extremely prompt at getting back to me and dealing with my query.
30 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer interaction
Great, efficient customer service. Nice to interact with a company who still, obviously, value customer service, promptly delivered. I mislaid a seal for the Nuby Rapidcool and emailed outside of business hours on Friday evening. First thing Monday morning I got a response advising that a new seal would be on its way to me that day.
Over the last few weeks I have had to contact a couple of big organisations with queries and have been disappointed with the level of customer service (just trying to get a response to a message is impossible) but Nuby have restored my confidence that some organisation still value their customers - well done Nuby!
29 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Exceptional after-sales service, top product
Had a fault with our RapidSterilise, contacted the help team and Marie sorted it out so quickly - within 24 hours we had a replacement at our door. Superb service, extremely happy, and will always recommend Nuby products to any new parents! Top products, exceptional after-sales service.
24 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Had an issue with the rapid cool we bought back in February from boots. It wasn’t working as effectively. Emailed customer service team and had a reply back within 12 hours. I was given instructions on a test to do and to reply back to them. I replied late on Thursday and by Tuesday I had a new rapid cool arrive! Excellent customer service! Thank you to Neil Armstrong, customer services supervisor, for sorting this out so quickly!
23 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Customer Service
I contacted Nuby on Monday via email regarding the error code on my Nuby Hot as it was no longer working. They got back to me very quick, the next day and they sent out a brand new replacement and I have received it today (Wednesday).
As a first time mummy to a 5 month old, who’s hunger is everything.. I’m glad to have my Rapid Hot back as it saves SOOO much time, especially when using the rapid cool along with it.
Thank you Nuby! You have saved my sanity 😁
22 September 2025
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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