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I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
Worst experience ever. Do not book here. It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds... See more
Company replied
The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 month
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loss damage waiver lied to and deceived
I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned.
i have attempted to resolve this but keep getting the run around. i asked if i could speak to a manager at the Denver location and i was told they don't have a phone there. I see several others have had this issue as well they must train the employees to do this. i was told they have audio and video of every transaction i nor my bank can get a copy.
18 January 2026
Unprompted review
Reply from NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered during your rental.
We understand your concerns regarding the Loss Damage Waiver (LDW) charge. We recognize how concerning it must have been if you declined the coverage multiple times yet believed it was still added to your rental agreement. We also understand your concern regarding your understanding that the charge would be waived upon return of the vehicle and your disappointment that the matter has not yet been resolved.
Additionally, we regret to hear about the difficulties you experienced when attempting to escalate your concerns. We understand how frustrating it can be when you feel you are unable to obtain the information or assistance you need, including your request to review the audio and video recordings of the rental transaction.
Please be assured that we take concerns regarding the presentation of optional products, pricing transparency, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #381552. Rest assured, we will provide a timely update once we receive their response.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I rented a car for 3 days in advance on…
I rented a car for 3 days in advance on Orbitz for a trip to Phoenix, Arizona for a wedding. I foolishly accepted the "manager special" mystery car and found out that the vehicle reserved for me was a ten person tourist van-bus...... the type of vehicle for a small church choir. I complained and asked for anything else like a sedan truck or suv and I asked to speak to the manager and was told that he was out to lunch. I had no choice but to accept the BMW "upgrade" and get on my way to the wedding in Sedona. I called customer service as I left the lot and complained and was told they would do something to help me when I returned the car. Another lie. The "upgrade" was another $94. Upon returning the car, I called customer service.Does find some kind of remedy to the situation. The agents talked down to you and then gaslight you and make it sound as if you are being rude for complaining in the first place and talk over you. I stayed calm and tried to explain that they were doing nothing to help or assist me with the situation. Like the rest of you, I have found countless negative reviews on countless websites and seen that a lawsuit has been filed with the Arizona Attorney General for bait and switch tactics against the company.
They are just absolutely the worst and the unprofessional behavior is disgusting. I will be disputing with my credit card company and obviously will make the intelligent choice of never renting with this company again ever.
Look at all the other reviews on countless websites and do the smart thing and don't rent with this company. It's going to be way more of a headache than any of you deserve.
3 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Hawk,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your recent rental.
We understand your concerns regarding the "Manager's Special" vehicle assignment. We recognize how disappointing it must have been to discover that the vehicle allocated to your reservation was a large passenger van that did not meet your travel needs, and that you felt compelled to pay for an upgrade to obtain a more suitable vehicle.
We also regret to hear about your experience with our customer service team. We understand your concerns regarding the assistance you received after contacting us and appreciate how frustrating it must have been to feel that your concerns were not adequately addressed.
Please be assured that we take concerns regarding vehicle assignments, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charges applied.
With this, your review has been forwarded to our Phoenix Affiliate under Ticket #380459.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Do Not Rent from this company
Knew it was too good to be true that it was only $7/day. The place to pick up the car was off site from the airport so we had to be shuttled there. Once there, there was no one in-person to talk to, they tried to force you into buying extra liability insurance---it didn't matter if you would tell them you had plenty of coverage from your insurance company, and they would put a $1,000 hold on your credit card. This company is a big scam! Do not rent a car from them. So we went next door to another company and was able to rent one from them without a hitch.
23 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Myra,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the off-airport pickup process and the rental requirements presented at the location. We also recognize your concerns regarding the insurance options and the security deposit hold, particularly as you believed your personal insurance coverage was sufficient.
Please note that security deposit requirements and insurance qualifications may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Miami affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
SCAM
SCAM… SCAM… SCAM…
This company is running a blatant bait-and-switch. I booked a $140 rental through Capital One Travel and ended up paying over $500.
They forced me to buy a $124 “mandatory” insurance I’ve never heard of, even though I already had full coverage. After a long trip, they clearly count on customers being too exhausted to argue.
Then they hit me with a $263 charge after return—$13 in tolls and a ridiculous $250 “processing fee” they never disclosed. They also failed to mention I couldn’t use my own E-ZPass.
Cheap advertised prices are just a trap. Avoid this company at all costs.
I have filed a complaint with Capital One Travel requesting they remove this provider from their platform, and I will continue pursuing further action to have them delisted from other reputable websites.
14 March 2026
Unprompted review
Reply from NU Car Rentals
Dear Rohan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental.
We understand your concerns regarding the difference between the advertised rental price and the final amount charged. We also recognize your concerns regarding the insurance coverage presented at the rental counter and your belief that you already had sufficient coverage at the time of pickup.
Additionally, we understand your concerns regarding the toll-related charges applied after your rental, including the administrative fee. We recognize how frustrating it can be when fees and rental policies are not clearly understood or do not align with your expectations, particularly regarding the use of personal toll transponders.
Please be assured that we take concerns regarding pricing transparency, optional products, toll programs, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I had a very disappointing experience…
I had a very disappointing experience with NU Car Rentals at their Denver location. The vehicle I received was not provided with a full tank of gas, despite the contract clearly stating that it would be.
Because of this, I was forced to stop and refuel immediately late at night on my way up the mountain, alone with three young children, which was both stressful and completely avoidable. I have documentation showing I purchased gas the same day as pickup.
Despite providing proof and explaining the situation to customer service, my claim was dismissed with no accountability. I still returned the vehicle with a full tank as required, yet was left covering the cost of their mistake.
This lack of transparency, poor customer service, and disregard for customer safety is unacceptable. I would strongly recommend choosing a different rental company to avoid similar issues.
28 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Allysa,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you encountered during your rental.
We understand your concerns regarding the fuel level of the vehicle at the time of pickup, particularly given your understanding that the vehicle would be provided with a full tank of fuel. We also recognize how stressful and inconvenient it must have been to stop for fuel immediately after leaving the location, especially while traveling late at night with three young children.
Additionally, we understand your disappointment that, despite providing documentation and explaining the circumstances, you felt your concerns were not adequately addressed. We appreciate that you returned the vehicle with a full tank as required and understand why you believe the situation should have been handled differently.
Please be assured that we take concerns regarding vehicle preparation, rental contract compliance, customer service, and customer safety very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the information you previously provided.
With this, your feedback has been forwarded to our Denver Affiliate under Ticket #380320.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns further.
Kind regards,
Haidee
NEVER RENT FROM THIS SCAM COMPANY!
NEVER RENT FROM THIS SCAM COMPANY!! We booked a car with advanced website confirmed payment of $80 US dollars. When we arrived at their counter to pick-up the car, we were told by their rather uninterested clerk the total would be $189, thus having to pay extra for mandatory insurance. When inquiring why, they plainly replied that prices on their website does not represent reality!!! PLEASE do yourself a favor and go elsewhere. THEIR FALSE REPRESENTATION IS TO LURE YOU IN!!
8 April 2026
Unprompted review
Reply from NU Car Rentals
Dear NH,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the difference between the amount paid at the time of booking and the total charges presented at the rental counter. We also recognize how concerning it can be when there is confusion regarding insurance requirements and additional rental costs.
Please be assured that we take concerns regarding pricing transparency, insurance requirements, and customer service very seriously. Customers should receive clear information regarding rental qualifications, coverage requirements, and any applicable charges so they can make informed decisions before completing their rental.
We would appreciate the opportunity to review the circumstances surrounding your rental and the charges that were presented to you. To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the appropriate affiliate location to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Nu Rentals Positive Experience!
Edhi Lima was extremely professional and a great representative of Nu Rentals. She went above and beyond to make our experience of picking up and dropping off our rental vehicle first class. Everything was extremely smooth!
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Lloyd,
Thank you for taking the time to share your positive feedback regarding your recent rental experience.
We are delighted to hear that Edhi Lima provided such outstanding service and made both your vehicle pickup and return process smooth and enjoyable. Delivering professional, friendly, and efficient service is something we strive for, and it is wonderful to know that Edhi went above and beyond to ensure a first-class experience.
Your kind words are greatly appreciated and will be shared with Edhi and the appropriate management team as recognition of her excellent customer service.
To help us properly recognize her efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
Avoid at all costs. They scam you
Avoid at all costs.
They scam you badly and provide shockingly terrible vehicles.
In my case there was no office at the pick up location. I called them and they brought me in a so called office (horrible place with a tiny desk and space for no more than one client).
Once I tried to leave a deposit on my credit card they told me that the card was not working. I gave them another one and they told me that was not working either. I called my two banks and both told me that there was absolutely no problem with my 2 cards.
They asked for 3 time more than what I had already paid to reduce the deposit and allow me to kake the vehicle.
Whilst I was calling my banks a customer after me had exactly the same problem.
The vehicle was all damaged on the outside and fumes entering the seating area when driving.
I had 3 children with me and we add to drive for 8 hours. And being in Morocco I had no other option than progressing despite it all.
---- After 2 months they have now reached me asking for some information. No compensation, no remedial action, huge delays in noticing the review and reaching me. Continued horrible experience.
22 April 2026
Unprompted review
Reply from NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and regret the frustration and concern you encountered during your rental.
We understand your concerns regarding the pickup process, including the difficulty locating the rental office and the circumstances surrounding the security deposit authorization. We also recognize how unsettling it must have been to be informed that multiple credit cards could not be processed, particularly after receiving confirmation from your banks that no issues existed with the accounts.
Additionally, we are concerned by your comments regarding the condition of the vehicle provided. The issues you described, including visible exterior damage and fumes entering the passenger compartment, are not consistent with the standards of safety and vehicle quality we expect from our rental partners. We understand how especially concerning this would have been while traveling with your family and undertaking a long journey.
Please be assured that we take concerns regarding payment processing, vehicle condition, and customer service very seriously. We would appreciate the opportunity to investigate this matter further with the affiliate location involved.
To assist us in reviewing your case, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates/time
3. Primary driver's name
4. Rental location
Once we receive this information, we will coordinate with the appropriate affiliate location to review the circumstances surrounding your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
WORST RENTAL CAR COMPANY EVER!
WORST RENTAL CAR COMPANY EVER!
Rented from these guys 3 weeks ago. Tried to pressure us in to using their mandatory toll system. Total scam. Would have added $250. Pressure to use their overpriced insurance. Another hassle to show them we were insured already. Vehicle was very old (50,000 miles). Oldest I have ever seen for a rental. The sun visor fell off multiple times in traffic. Very poor service at pick up and drop off. Was a big hassle to get anyone to find the vehicle, look over the van and inspect on drop off.
AVOID THIS PLACE.
10 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Alison,
Thank you for taking the time to share your feedback.
We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.
We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.
Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.
Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.
To allow us to investigate your concerns further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.
Kind regards,
Haidee
Stay as far away from this company as…
Stay as far away from this company as possible. They are running a textbook predatory scam.
I arrived with a perfectly valid credit card for the security deposit—the same card I used without a single issue at another rental agency and various shops the exact same day. However, their machine miraculously 'had no connection' or 'refused the transaction.'
This is a blatant lie and a forced-sales tactic. They intentionally use faulty terminals (or fake connectivity issues) to claim your card is rejected so they can force you into buying their 'premium' insurance at an astronomical daily rate. If you don't pay their ransom, they won't give you the car, and you’re left stranded.
It is a dishonest, calculated maneuver to exploit travelers. They aren't in the business of renting cars; they are in the business of intimidation and credit card fraud.
26 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Uness,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you described. We understand your concerns regarding the security deposit authorization process and the difficulties you encountered when attempting to use your credit card at the rental counter.
We also understand your concerns regarding the insurance options presented during the rental process. Customers should feel fully informed about all rental requirements, available coverage options, and payment policies before making any decisions. We regret that your experience left you feeling dissatisfied and concerned about how the situation was handled.
Please be assured that we take allegations regarding payment processing issues, customer service interactions, and rental procedures very seriously. We appreciate feedback such as yours, as it allows us to review our processes and ensure that our standards are being met.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location
3. Rental date and time
4. Primary driver's name
Once we receive these details, we will forward your concerns to the appropriate affiliate location for review.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Please do not use this rental company
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get you to pay $400 for insurance. My original rental price was $76.95. Final cost $481.55 Plus the $400 for the insurance, the cost of which was never revealed to me. $841.55. That's a lot higher than $76.95 for 3 days. I'm a nobody, but I'll tell everyone I know not to use this company. Maybe this will save one person from going through what I'm going through.
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the charges associated with your rental. We recognize how concerning it can be when the final rental cost differs significantly from the amount originally expected.
We also understand your concerns regarding the additional products and coverage options added to your rental agreement. Customers should feel fully informed about any optional products, associated costs, and the terms of their rental before making a decision. We regret that you feel the charges and coverage costs were not clearly explained during the rental process.
Please be assured that we take concerns regarding pricing transparency and the presentation of optional products very seriously. We appreciate the opportunity to review the circumstances surrounding your rental and the charges applied. To facilitate this process, we have forwarded your review to our Denver affiliate for further review under Ticket #378812.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Reply from NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the fees associated with your rental and the level of customer service you received.
At NU Car Rentals, we strive to be transparent regarding rental charges, fees, and policies, and we regret that your experience left you feeling dissatisfied. We also recognize the importance of providing professional and helpful customer service throughout the rental process.
We would appreciate the opportunity to review your concerns further. To assist us in investigating this matter, please provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive this information, we will review your concerns with our Charlotte Affiliate.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Naoufal and the whole Agadir team were amazing!
Naoufal and the whole Agadir team were amazing—very transparent and incredibly helpful. They were flexible with my payment methods, especially since my Argentine credit card didn’t work. They stayed with me at the airport until everything was sorted out, which I really appreciated. Super kind and supportive. Thank you so much for everything—hope to see you again soon!
26 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.
We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.
Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.
We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.
Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Haidee
won’t make that mistake again
Well,
much like other's complaints ,, they definitely try to whistle past the graveyard as you initial for extra fees, but i’m not sure it’s a whole lot worse than other rental experiences i’ve had.
pretty simple. if you wanna wait for a train, then wait for a shuttle, then 10 minutes to the ghetto of Phoenix, and wait in line for 20 -40 minutes to save MAYBE $100, then this is a good place to go
22 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Jamie,
Thank you for taking the time to share your feedback regarding your rental experience.
We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.
We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.
At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.
In order for us to share your review with our Phoenix Supplier, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.
Kind regards,
Haidee
Scandless and unethical company
Scandless and unethical company. They rent you a car then transfer it to another company amd then transfer to another. Needed up at u-save in Tampa. Forcing people into buying insurance or having g to put a $2000.00 deposit on the car. So if ypu don't have a limit like that you're forced to but insurance. I sat there while they scammed three people in front of me and then I said wow this seems scandleless. Then the lady kicked me out and refused to rent me a car. No refund nothing.
Thanks for your response. To all who read this. They did not refund me. I disputed this with my credit card company and they were unsuccessful because the have a no refund no one cares or gives a S policy.
10 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.
We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.
Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.
We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.
Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.
Thank you again for bringing your concerns to our attention.
Kind regards,
Haidee
Terribly overpriced with hidden fees!!
Terribly overpriced with hidden fees!!! We will never be renting from this car rental again. When we asked more questions and pushed back a little on what the staff was saying (shouldn't this be our right as customers!!) we were then told that they will not rent a vehicle to us. Another person in our party had to do a separate rental because our party of 8 was now stranded!!!! In the end we paid 3x what we should have!!!! NEVER RENT FROM NU CAR RENTALS!!! HORRIBLE CUSTOMER SERVICE. HORRIBLE PRICES AND SOOOOOO MANY HIDDEN FEES!!!
17 April 2026
Unprompted review
Reply from NU Car Rentals
Here's a professional response to the customer:
Dear Jennifer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.
We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.
Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.
Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name
Once we receive these details, we will review your concerns with the location involved.
Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
Just where are the shuttle buses
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I called NU and got Adeel. He assured me that my reservation would be good and confirmed the location of the shuttle bus. He even followed up with me to make sure I was on the bus and enroute. He was kind courteous and proactive to my situation. My vehicle was also upgraded to my surprise!
His professionalism is greatly appreciated!
21 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your recent experience with NU Car Rentals.
We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.
We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.
Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.
Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.
Kind regards,
Haidee
Not great. Not cheaper.
Well, booked in Expedia. It looked significantly lower than the other rental companies. There are additional steps to take to get to the car rental place, including a shuttle. Annoying. Ok if it's $200 cheaper than the others... great. guess what? It's not cheaper. The ending invoice I thought and was told I'd get my deposit back on, I'm not getting. It is literally the same price as the others and the others do not have all the annoying hoops to jump through. Book at the places at the car rental place, not this place.
4 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Courtney,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.
We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.
Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.
To assist us in reviewing your concerns further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name
Once received, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I wish there was a zero rating
I wish there was a zero rating, this is the worst company you could ever do business with
30 March 2026
Unprompted review
Reply from NU Car Rentals
Dear Ronald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.
Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.
We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will escalate your concerns to the appropriate team for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
My car needed servicingNu car rental so…
My car needed servicing, so I booked with Nu car rental online, only because the price was right. I paid in advanced. However when I arrived tp pick up the vehicle, I could already tell the Latino man at the front desk was a racist, just by the way he greeted us. We rented a simple compact car with no bells or whistles. Just to get around until my car was repaired. The front service man told us we had to pay a 2 thousand security deposit before renting. Making it difficult for us. I told him I have rented in the past & never heard such requirements. If you do not want to be racially discriminated upon & unfairly treated. DO NOT rent any vehicles from this company!! Terrible buisness pratice. Depending on what you look like is how you are charged a security deposit!!
17 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Tanisha,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.
Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.
We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.
Your feedback regarding:
* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience
will be escalated to the Fort Lauderdale team for review.
We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your concerns thoroughly with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
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