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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
Worst experience ever. Do not book here. It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds... See more
Company replied
The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.6
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 month
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Why is it required to give them even…
Why is it required to give them even one star when it was the worst experience ever. Once you travel all the way across the United States and get to pick up the rental car. They stick you in a room with a monitor. No real human. Then they tell you they want a thousand dollar cash deposit after the rental is already paid for on a Credit Card. If that isn’t already horrific then they hold your money for five to ten days while they make capital gains off your money that they literally robbed from you. Never again. Worst scam ever.
27 May 2026
Unprompted review
Never rent from this company we booked…
Never rent from this company we booked it through our Travel portal through Capital one credit card. It ended up costing us twice as much as quoted. We got a flat tire and we're told that we were on our own at our own expense.
3 June 2026
Unprompted review
Never Again
A $100 reservation turned into an $800 bill with an unreal amount of non disclosed nonsense. Never again
9 May 2026
Unprompted review
Refund granted
My husband made a car reservation with Nu Car Rentals through Expedia and did not realize it was non- refundable and could not be cancelled. We realized almost immediately that he had made a mistake and we do not need this reservation. After several email to customer service we were granted a refund less a 10% service fee. We appreciated that they made an exception and grated the refund.
11 May 2026
Unprompted review
N U stands for NEVER "UGH"GAIN
N U stands for NEVER "UGH"GAIN. Terrible experience. Would never recommend this company to anyone.
30 May 2025
Unprompted review
Great experience!
I read all the bad reviews, but took the chance anyway. I'm VERY happy I did! They were fast, friendly and I got exactly what wanted at less than half the cost of the other rental agencies. The shuttle from the airport to the rental desk was quick. I didn't spend more than 5 minutes waiting. I will definately be using them again.
28 May 2026
Unprompted review
Forced additional charges and zero customer service
My experience was extremely disappointing and felt highly deceptive.
When I arrived at Bucharest Airport (at 4:00am) to collect a vehicle I had already booked and prepaid for, I was told that unless I purchased their overpriced insurance, I would not receive the car — despite already having valid independent coverage.
Given the circumstances and lack of any realistic alternative at that time, I was effectively pressured into paying an unnecessary additional charge.
This felt like a deliberate tactic: attract customers with low advertised prices via 3rd party platfrom and then force extra payments at pickup.
To make matters worse, the vehicle provided did not properly match the category presented during booking.
After the rental, I contacted the company directly to raise this issue and request an explanation. As of now, I have not received any response whatsoever.
The combination of misleading practices and complete lack of accountability says everything about this company’s standards.
I strongly advise travelers to avoid this company. What appears to be a good deal may end up costing far more than expected.
21 May 2026
Unprompted review
Ripoff Rental company
My reservation price was 253.74 and I ended up paying 483.15. Strong arm sales for uneeded insurance that I was told was not covered by my AMEX Reserve and or my Auto Insurance. This location is very far from the terminal, so not really able to cancel and change.There are other charges for Cust Facility/ Trip. Overall a total rip off compared to legacy car rental companies. I would avoid this place and will never consider it again.
20 May 2026
Unprompted review
If I could give it a 0
If I could give it a 0, I would. This place (Ft. Lauderdale) is the stuff of vacation nightmares. The rental came with the airline reservation. NEVER AGAIN will I use any online ticket service EVER because of this NU rental car experience. The "manager" actually spoke to waiting customers from a semi open bathroom door WHILE HE WAS USING IT. The whole experience was surreal and bizarre. It would have made more sense if the cars were boosted. They charged me $500 for a $96 online confirmation code. Then he told me it was my fault for making the reservation and not reading the subsequent emails that exist somewhere, just not in my email. A property manager in the slums of Mumbai has better people skills than this guy. Run far away from any NU Car Rental and get an Uber.
19 May 2026
Unprompted review
I found what I thought was a great deal…
I found what I thought was a great deal on a rental car. It was literally less than 1/4 the cost of most others. Our plan was to pick up the rental in Denver, drive to Mount Rushmore in South Dakota, then return to Denver 5 days later. When I got to the nu car rental counter, the agent (terrible interpersonal skills, zero stars out of five) told me they couldn’t rent the car to me because they only allow their vehicle to travel into neighboring states only. I won’t be using nu car rentals again.
18 May 2026
Unprompted review
Horrible Experience. No thanks. Never again...
The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full.
Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still.
Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks...
20 May 2026
Unprompted review
Nu Car Rental is the biggest rip off
Nu Car Rental is the biggest rip off, Hidden fees will double what you think you are paying, in Phoenix they are also off site so you have to shuttle to pick up car and wait in line for a long time, STAY AWAY FROM NU CAR RENTAL
10 May 2026
Unprompted review
If I could rate this a no star I would
If I could rate this a no star I would. The worse experience ever. We arrived in Tampa Bay, Fl May 5th, 2026, and first our mistake didn't realize they weren't in the airport they were off ground. Waited for a shuttle to shuttle us to the dumpiest place with not a car we ordered. Had to upgrade which cost another 300 bucks. Then the insurance deal wasn't as stated online, the tolls they charged us extra for and stated online 2 drivers and could only have one or pay more. Very rude the receptionist had attitude talked like she had crap in her mouth. Then when we returned the car, we were told to have it back by noon which we did, plus we called to tell them we were coming so they could have someone ready to shuttle us to the airport, we get there so unorganized and no one to take us. She then stated she would ask her boss if she could take us and never came outside to let us know she wasn't able to do so. We went inside and told her she could have told us at this time we're getting nervous we will miss our flight, so we call Lyft to come and get us, another charge for us. Lyft driver very pleasant we just made our flight if we would have waited another minute we would have missed the fight. Please do not rent from Priceline they use 3rd party places and it's all bad. I have learned to NEVER rent a car from both places.
5 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental in Tampa. We understand how disappointing it must have been for your trip to begin and end with so many unexpected challenges.
We understand your concerns regarding the off-airport rental location, the availability of the reserved vehicle, and the additional cost you incurred for an upgrade. We also recognize your concerns regarding the insurance options, toll program, and additional driver policy, particularly where these differed from your expectations based on your booking.
Additionally, we regret to hear about your experience with the customer service provided at the location. Professional, courteous service is important to us, and we are sorry that your interaction with our staff did not reflect the standards we strive to uphold.
We are also very sorry to learn about the difficulties you experienced when returning the vehicle. We understand how stressful it must have been to wait for transportation to the airport after notifying the location of your arrival, only to arrange your own transportation at additional expense while concerned about missing your flight.
Please be assured that we take concerns regarding vehicle availability, pricing transparency, customer service, and shuttle operations very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Primary driver's name
Once we receive this information, we will coordinate with our Tampa affiliate to review your concerns and the charges applied to your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Worst experience ever. Price gouging
Worst experience ever.
Do not book here.
It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds of dollars more for in stealth fees.
In addition, a deposit of $2000 is required unless the client pays a non-refundable fee.
They do not care if the client leaves without their reserved car. They just smile through the repeated gouging attempts.
Worst experience ever. If you have deep pockets and a yearning to be ripped off, then go here.
13 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Sher,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental attempt.
We understand your concerns regarding the additional charges presented at the rental counter, despite your understanding that you had already completed your reservation and met the rental requirements. We also recognize your concerns regarding the security deposit requirement and your impression that purchasing additional products was the only practical alternative to proceed with the rental.
Please note that security deposit requirements, insurance qualifications, and rental policies may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Abdessamad served us really good and…
Abdessamad served us really good and car is clean and new . I love the ride .
11 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Gurmeet,
Thank you for taking the time to share your wonderful feedback regarding your rental experience.
We are delighted to hear that Abdessamad provided you with excellent service and that you were pleased with the clean, new vehicle. It is always rewarding to know that our team helped make your rental experience enjoyable and that you loved your ride.
Your kind words are greatly appreciated and will be shared with Abdessamad and our rental Affiliate team as recognition for their outstanding service.
To help us properly recognize their efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
I had a very diapointing experience…
I had a very diapointing experience with NU Car Rentals. I booked my rental through Priceline for $158.04. Upon returning from my trip and recociling my credit card statement I noticed an additional charge of $159.27. After calling customer seervice, I was told the extra charge was for insurance coverage and refuel that I had already declined.
I specifically declined their insurance cause I am already covered through both my credit card and my personal auto insurance policy. I also refueled the vehicle prior to return. Despite this, the charges were still added. This feels misleading and extremely frustrating, especially when customers are trying to budget based on the quoted booking price.
BE VERY CAREFUL WHEN RENTING FROM THIS COMPANY AND DOUBLE-CHECK EVERY CHARGE BEFORE LEAVING THE COUNTER. TRANSPARENCY AND HONORING CUSTOMER SELECTIONS SHOULD BE A BASIC STANDARD.
19 April 2026
Unprompted review
Reply from NU Car Rentals
Dear Christopher,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered regarding the charges applied to your rental.
We understand your concerns regarding the additional charge that appeared on your credit card after your rental was completed. We also recognize how concerning it must have been to learn that the charge was attributed to insurance coverage and refueling, particularly as you state that you declined the insurance because you were already covered through your personal auto insurance and credit card benefits, and that you returned the vehicle with a full tank of fuel.
Please be assured that we take concerns regarding billing accuracy, pricing transparency, and the presentation of optional products very seriously. With this, your review has been forwarded to our Phoenix Affiliate under Ticket #382029.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Terrible
Terrible. My flight was delayed. I called and emailed telling them I would be picking the car up later than the original time but would still pay for the same number of days. They refused and said they would not honor the reservation but they would “help me” with the cancellation. Then they threatened to charge me a no-show fee. Because my flight was delayed.
11 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced regarding your reservation.
We understand how disappointing it must have been to experience a flight delay outside of your control and then be informed that your reservation could not be honored despite your efforts to notify the location in advance. We also recognize how frustrating it must have been after calling and emailing to advise of your delayed arrival, while still intending to rent the vehicle for the original reservation period.
Additionally, we understand your concerns regarding the cancellation process and the possibility of being charged a no-show fee under these circumstances. We appreciate how upsetting this situation must have been, particularly when the delay resulted from circumstances beyond your control.
Please be assured that we take concerns regarding reservation handling, communication, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Salt Lake City affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I wish it was possible to give zero…
I wish it was possible to give zero stars.
Arrived at the counter at the LAX Renaissance Hotel to find it completely closed, with no notice about how to contact them. Hotel staff said to go to the other desk on the 4th floor. No one there, office was wide open. There was a sign with instructions to text a number for info. Got a response that the agent would be back in 10 minutes. Waited for an hour, along with another couple.
No way to contact by phone.
Finally called a reputable company to get another car and called my credit card to get a refund.
Avoid this company at all costs.
10 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Peter,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental attempt at our LAX location.
We understand how disappointing it must have been to arrive at the pickup location and find the rental counter unattended, with no clear instructions on how to obtain assistance. We also recognize how frustrating it was to wait for an extended period after being advised that an agent would return shortly, only to ultimately make alternate rental arrangements.
Please be assured that we take concerns regarding location accessibility, communication, and customer service very seriously. The experience you described is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.
To assist us in reviewing this matter further, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the our LAX Affiliate to investigate your experience.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
loss damage waiver lied to and deceived
I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned.
i have attempted to resolve this but keep getting the run around. i asked if i could speak to a manager at the Denver location and i was told they don't have a phone there. I see several others have had this issue as well they must train the employees to do this. i was told they have audio and video of every transaction i nor my bank can get a copy.
18 January 2026
Unprompted review
Reply from NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered during your rental.
We understand your concerns regarding the Loss Damage Waiver (LDW) charge. We recognize how concerning it must have been if you declined the coverage multiple times yet believed it was still added to your rental agreement. We also understand your concern regarding your understanding that the charge would be waived upon return of the vehicle and your disappointment that the matter has not yet been resolved.
Additionally, we regret to hear about the difficulties you experienced when attempting to escalate your concerns. We understand how frustrating it can be when you feel you are unable to obtain the information or assistance you need, including your request to review the audio and video recordings of the rental transaction.
Please be assured that we take concerns regarding the presentation of optional products, pricing transparency, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #381552. Rest assured, we will provide a timely update once we receive their response.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I rented a car for 3 days in advance on…
I rented a car for 3 days in advance on Orbitz for a trip to Phoenix, Arizona for a wedding. I foolishly accepted the "manager special" mystery car and found out that the vehicle reserved for me was a ten person tourist van-bus...... the type of vehicle for a small church choir. I complained and asked for anything else like a sedan truck or suv and I asked to speak to the manager and was told that he was out to lunch. I had no choice but to accept the BMW "upgrade" and get on my way to the wedding in Sedona. I called customer service as I left the lot and complained and was told they would do something to help me when I returned the car. Another lie. The "upgrade" was another $94. Upon returning the car, I called customer service.Does find some kind of remedy to the situation. The agents talked down to you and then gaslight you and make it sound as if you are being rude for complaining in the first place and talk over you. I stayed calm and tried to explain that they were doing nothing to help or assist me with the situation. Like the rest of you, I have found countless negative reviews on countless websites and seen that a lawsuit has been filed with the Arizona Attorney General for bait and switch tactics against the company.
They are just absolutely the worst and the unprofessional behavior is disgusting. I will be disputing with my credit card company and obviously will make the intelligent choice of never renting with this company again ever.
Look at all the other reviews on countless websites and do the smart thing and don't rent with this company. It's going to be way more of a headache than any of you deserve.
3 May 2026
Unprompted review
Reply from NU Car Rentals
Dear Hawk,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your recent rental.
We understand your concerns regarding the "Manager's Special" vehicle assignment. We recognize how disappointing it must have been to discover that the vehicle allocated to your reservation was a large passenger van that did not meet your travel needs, and that you felt compelled to pay for an upgrade to obtain a more suitable vehicle.
We also regret to hear about your experience with our customer service team. We understand your concerns regarding the assistance you received after contacting us and appreciate how frustrating it must have been to feel that your concerns were not adequately addressed.
Please be assured that we take concerns regarding vehicle assignments, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charges applied.
With this, your review has been forwarded to our Phoenix Affiliate under Ticket #380459.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
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