I wanted to express , the help and assistance I received from 2 of the customer service team Hope and ishika for their help with some. Problems I was experiencing they were both extremely patient and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some staff were very helpful, others lacked knowledge
Company replied
Professional service when dealing direct with Nucleus.
Company replied
It took 2 weeks to Register
Company replied
Company details
- #163 of 169 best companies in Non-bank financial service
- #74 of 79 best companies in Investment service
- #15 of 15 best companies in Retirement Scheme
Written by the company
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Written by the company
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Contact info
Suite 202 Warner House, SP1 3TB, Salisbury, United Kingdom
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3.6
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Christopher was very helpful when I…
Christopher was very helpful when I contacted Nucleus with regards to my request. Everything was handled very quickly with all queries answered and no problems raised.
9 January 2026
Unprompted review
Reply from Nucleus Financial
Hi Helen,
Thank you for taking the time to leave us this five-star review! It's great to hear Christopher was able to help you so quickly and answer any questions. We'll be sure to pass on your kind words.
Kind Regards,
Lewis
Helpful and understanding
18 December 2025
Reply from Nucleus Financial
Dear Paul,
Thank you so much for taking the time to leave us a five-star review, we really appreciate it!
Kind regards
Lewis
Excellent customer service
My enqiry was dealt efficiently by Hannah who was not only helpful, but great fun!
8 January 2026
Unprompted review
Reply from Nucleus Financial
Dear John
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
A great help from Christopher in…
A great help from Christopher in helping me to login for the 1st time as a new Nucleus user. Talking me though the login process and providing me with a temporary password to be able to view my account was gratefully appreciated
8 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Phillip
Thanks so much for leaving us a review. We're glad Christopher was able to support you during your call!
Kind regards
Darran
I wanted information and help
I wanted information and help.
Christopher was knowledgeable and put my wish into action.
Very satisfied 😊
7 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Siby
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
Jennifer was very professional
Jennifer was very professional, patience and polite, and resolved my problem with courtesy and ease .
Thank you
7 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Frank
Thanks so much for leaving us a review. We're glad Jennifer was able to support you during your call and resolve your query.
Kind regards
Darran
I had problems logging into my account
I had problems logging into my account. Christopher from Nucleus sorted it for me without drama or delay - I have to say I have been with them for many years.
Refreshing to have such a great customer service
7 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Helen
Thanks so much for leaving us a review. We're glad Christopher was able to support you during your call!
Kind regards
Darran
Very satisfied with Nucleus Financial
I have been a customer of Nucleus Financial for several years and have been extremely satisfied with their service. They are very helpful in answering queries, on the rare occasion I have needed them answered. Overall, I rate them very highly.
15 December 2025
Reply from Nucleus Financial
Dear Mr Smith
Thanks for leaving us a review! We appreciate you taking the time to do so.
Kind regards
Darran
Very helpful when needed.
6 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Iain
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
Call to customer service who resolved…
Call to customer service who resolved query swiftly and professionally
6 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Mrs Hopkins
Thanks for leaving us a review! We appreciate you taking the time to do so.
Kind regards
Darran
excellent response
The call was speedily answered without going through a raft of menues and AI voices. Sarah helped me set up on line access in a very efficient and friendly manner
6 January 2025
Unprompted review
Reply from Nucleus Financial
Dear Martin
Thanks so much for leaving us a review. We're glad Sarah was able to support you during your call!
Kind regards
Darran
Nicole was very helpful at sorting out…
Nicole was very helpful at sorting out my account registration for Nucleus Go. Very clear.
6 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Dan
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
phone answered quickly .
phone answered quickly .. a real person .. Marta who sorted out my log in issues within 2 minutes .. great service
6 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Ione,
Thank you for very much for your kind review. I'm glad to hear Marta was able to help you get logged in.
Many thanks
Linsey
Great customer service from Hannah.
Great customer service from Hannah.
Wish all other companies had the same high standard.
2 December 2025
Unprompted review
Reply from Nucleus Financial
Hello,
Thank you for taking the time to share your experience. I'm very happy to hear you had such a positive experience with Hannah. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Excellent customer service from Simone
Simone answered my telephone query quickly and was very helpful. She efficiently diagnosed and rectified my website access problem. Good customer service overall.
6 January 2026
Unprompted review
Reply from Nucleus Financial
Hello,
Thank you for taking the time to share your experience. It's great to know Simone was able to help you with your website issue. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Very happy with your friendly and…
Very happy with your friendly and efficient staff.
15 December 2025
Reply from Nucleus Financial
Hello Rene,
Thank you for sharing your experience. I'm glad to hear you found us friendly and efficient. Should you need any further help please don't hesitate to get in touch.
Many thanks
Linsey
My request was handled efficiently and…
My request was handled efficiently and courteously; what more to say?
14 December 2025
Reply from Nucleus Financial
Dear Iain
Thank you for your kind feedback. We’re happy to hear that your request was handled efficiently and courteously. Providing a smooth and positive experience is always our goal, and it’s great to know we met your expectations.
Kind regards
Angela
Sarah was efficient and professional
Sarah was efficient and professional, not flustered with my slow reaction to some of the questions. She helped my fill my form and was extremely patient. I had previously filled them incorrectly so it was such a relief to have her guide me through it
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Pam,
Thank you for taking the time to share your review. It's great to hear Sarah was so helpful , assisting you with your form with patience and care. We'll be sure to share your kind words with her.
Many thanks
Linsey
Answered the phone quick spoke to a…
Answered the phone quick spoke to a human who spoke English ( Chris) and sorted out things straight away and unusual experience!
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello David,
Thank you for sharing your review. It's great to hear Chris was able to help you. If you need anything further please don't hesitate to get back in touch.
Many thanks
Linsey
Richard was very helpful to reset my…
Richard was very helpful to reset my password
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Mrs Emans,
Thank you for sharing your review. I'm happy to hear Richard was able to help you get back into your account online. If you need any further help please get back in touch with us.
Many thanks
Linsey
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