I wanted to express , the help and assistance I received from 2 of the customer service team Hope and ishika for their help with some. Problems I was experiencing they were both extremely patient and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some staff were very helpful, others lacked knowledge
Company replied
Nucleus was an ok platform to use shame the independent Financial advisor wasn't as proactive
Company replied
Nucleus has looked after my portfolio for over ten years and in that time have helped me without any problems. In my advanced years that personal attention is important.
Company replied
Company details
- #158 of 163 best companies in Non-bank financial service
- #70 of 76 best companies in Investment service
- #13 of 15 best companies in Retirement Scheme
Written by the company
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Written by the company
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Contact info
Suite 202 Warner House, SP1 3TB, Salisbury, United Kingdom
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3.8
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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excellent response
The call was speedily answered without going through a raft of menues and AI voices. Sarah helped me set up on line access in a very efficient and friendly manner
6 January 2025
Unprompted review
Reply from Nucleus Financial
Dear Martin
Thanks so much for leaving us a review. We're glad Sarah was able to support you during your call!
Kind regards
Darran
Nicole was very helpful at sorting out…
Nicole was very helpful at sorting out my account registration for Nucleus Go. Very clear.
6 January 2026
Unprompted review
Reply from Nucleus Financial
Dear Dan
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
phone answered quickly .
phone answered quickly .. a real person .. Marta who sorted out my log in issues within 2 minutes .. great service
6 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Ione,
Thank you for very much for your kind review. I'm glad to hear Marta was able to help you get logged in.
Many thanks
Linsey
Great customer service from Hannah.
Great customer service from Hannah.
Wish all other companies had the same high standard.
2 December 2025
Unprompted review
Reply from Nucleus Financial
Hello,
Thank you for taking the time to share your experience. I'm very happy to hear you had such a positive experience with Hannah. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Excellent customer service from Simone
Simone answered my telephone query quickly and was very helpful. She efficiently diagnosed and rectified my website access problem. Good customer service overall.
6 January 2026
Unprompted review
Reply from Nucleus Financial
Hello,
Thank you for taking the time to share your experience. It's great to know Simone was able to help you with your website issue. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Very happy with your friendly and…
Very happy with your friendly and efficient staff.
15 December 2025
Reply from Nucleus Financial
Hello Rene,
Thank you for sharing your experience. I'm glad to hear you found us friendly and efficient. Should you need any further help please don't hesitate to get in touch.
Many thanks
Linsey
My request was handled efficiently and…
My request was handled efficiently and courteously; what more to say?
14 December 2025
Reply from Nucleus Financial
Dear Iain
Thank you for your kind feedback. We’re happy to hear that your request was handled efficiently and courteously. Providing a smooth and positive experience is always our goal, and it’s great to know we met your expectations.
Kind regards
Angela
Sarah was efficient and professional
Sarah was efficient and professional, not flustered with my slow reaction to some of the questions. She helped my fill my form and was extremely patient. I had previously filled them incorrectly so it was such a relief to have her guide me through it
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Pam,
Thank you for taking the time to share your review. It's great to hear Sarah was so helpful , assisting you with your form with patience and care. We'll be sure to share your kind words with her.
Many thanks
Linsey
Answered the phone quick spoke to a…
Answered the phone quick spoke to a human who spoke English ( Chris) and sorted out things straight away and unusual experience!
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello David,
Thank you for sharing your review. It's great to hear Chris was able to help you. If you need anything further please don't hesitate to get back in touch.
Many thanks
Linsey
Richard was very helpful to reset my…
Richard was very helpful to reset my password
2 January 2026
Unprompted review
Reply from Nucleus Financial
Hello Mrs Emans,
Thank you for sharing your review. I'm happy to hear Richard was able to help you get back into your account online. If you need any further help please get back in touch with us.
Many thanks
Linsey
I had problems logging into my account
I had problems logging into my account. Christopher from Nucleus sorted it for me without drama or delay - I have to say I have been with them for many years. Problems are very rare and always solved without fuss.
31 December 2025
Unprompted review
Reply from Nucleus Financial
Hello Robert,
Thank you for leaving your review. I'm glad to hear that Christopher was able to help you resolve your log in problems. We always aim to make dealing with us as easy as possible, so it's great to know you found your interaction straightforward.
Many thanks
Linsey
Sarah's help.
Sarah's help.
Very impressive! She was SO proactive in getting me back to contact status and with it very charming.An asset to your company!
Iain Hill
30 December 2025
Unprompted review
Reply from Nucleus Financial
Hello Iain,
Thank you for sharing your review. It's fantastic to hear you had such a great experience with Sarah. We'll be sure to share your kind words with her and the team. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Transactions are easy
Transactions are easy with helpful staff. Nice company to deal with.
9 December 2025
Reply from Nucleus Financial
Hello Mr Anstee,
Thank you for your kind words. It's great to hear you've had a positive experience with us and that you found us helpful. Please do get in touch if need any further help.
Many thanks
Linsey
Always have given me good service over…
Always have given me good service over many years
5 December 2025
Reply from Nucleus Financial
Hello Linda,
Thank you for your kind review. I'm glad to hear that you've been happy with the service we've given you. If you need further support please don't hesitate to get in contact.
Many thanks
Linsey
Excellent service
I was helped by a young lady called Sarah. She was excellent in every way. very pleasant and extemely knowledgeable. Sarah dealt with my issue and I am very happy.
24 December 2025
Unprompted review
Reply from Nucleus Financial
Hello Mike,
Thank you for taking the time to share your experience. It's great to hear that Sarah was helpful and pleasant. We'll be sure to share your kind words with her and the team.
Many thanks
Linsey
Reply from Nucleus Financial
Dear Ruth
Thanks for taking the time to leave us a review on your thoughts, we appreciate it!
Thanks
Emma
Really helpful and sorted out my…
Really helpful and sorted out my problem quickly and efficiently.
22 December 2025
Unprompted review
Reply from Nucleus Financial
Dear Sandy
Thanks for taking the time to leave us a five-star review. We really appreciate it!
Kind regards
Emma
Reply from Nucleus Financial
Hello Andy,
Thank you for taking the time to leave your review. I'm very sorry your experience wasn't positive. We were alerted to an issue where our invites temporarily referenced a 'recent purchase'. Please accept my apologies for any confusion or concern this caused, we've taken steps to rectify the issue. If you've any questions please don't hesitate to contact us.
Many thanks
Linsey
Sarah was very helpful front the start
Sarah was very helpful front the start, she solved my access to Go very quickly. It was a joy to communicate with her.
19 December 2025
Unprompted review
Reply from Nucleus Financial
Dear Michael
Thanks for leaving us a review.
We're so pleased to hear Sarah was able to support you with your Nucleus Go access. We'll be sure to pass your kind feedback onto her!
Kind regards
Emma
Professional
Christopher enabled my initial experience to be smooth, reassuring and efficient. A calm knowledgeable voice.
16 December 2025
Unprompted review
Reply from Nucleus Financial
Hello Margot,
Thank you for your kind words. It's great to hear Christopher was able to help you. If you need further help please don't hesitate to contact us.
Many thanks
Linsey
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