Kernel Data Recovery Reviews 157

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and expertise, often highlighting their ability to resolve complex issues efficiently. The customer service is frequently described as outstanding, with many appreciating the quick response times and personalized support, even for intricate technical problems. People are also very satisfied with the products, noting their effectiveness and ease of use in various scenarios, from data recovery to email conversion. The overall user experience is consistently positive, with many reviewers mentioning how the products save them significant time and effort.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being incredibly... See more

Product

Consumers express satisfaction with the product, highlighting its effectiveness and utility. Many reviewers... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the tools super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I've been using their product since 2014, and it has consistently been a lifesaver for me and my clients. Whenever all hope seemed lost and other tools failed, Kernel proved to be my r... See more

Rated 5 out of 5 stars

The Kernel team was extremely helpful in resolving an issue I had with OST to PST conversion. I downloaded the tool and paid $50 for it, but after trying to conversion several times, I could only get... See more

Rated 5 out of 5 stars

I have used this company about four times over the last few years and every time they have saved the day! Either recovering lost files, or saving me hours of work in just a few seconds. They have a... See more

Rated 5 out of 5 stars

I am testing with the Demo version of the Kernel Migration for IMAP. I need to migrate from legacy IMAP to O365. I had some issues with my configuration. I opened a chat window and got connected... See more

Company replied


Company details

  1. Software company

Written by the company

Kernel Data Recovery is a reputed software development company that was launched in 2005 and since then it has strengthened its position as a market leader in various software categories like data recovery, conversion, migration, monitoring, etc. its main USP are cloud-based software range that lets you migrate online data between two platforms securely. It has a huge clientele ranging from educational institutions, corporate firms, NGOs, healthcare businesses, self-employed professionals, etc.


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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Rated 5 out of 5 stars

Good help and a lot of patience

I received very good help when I experienced a problem with the purchased product. They listened carefully and patiently. There have been several contact moments, also through a Zoom call.
Especially Deb, thanks for your help and explanation

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Deb

Excellent service from Deb, she resolved all my doubts and gave me better alternatives to my account migration project from Google Suite to Office 365. Very professional, I 100% recommend your attention.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, Paritosh was very patient to assist me step by step to use the software tools and managed to resolve the problems with numouse of trying, I have never met a person so dedicated to his work and help the customers. 5 stars to Paritosh and company.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

New to the software

New to the software, I had an issue I could not figure out. Help came in the name of Debiprasanna at support. He was excellent to deal with, knowledgable and patient and more than helpful. It is support people like this that make my experience enjoyable, thank you Debiprasanna, very much appreciated!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Awesome customer support!

Many years ago (2007) I purchased a copy of Kernel for Outlook PST Repair, and used it occasionally.
When I tried to use it recently, Outlook emails were visible but attempting to save them caused an error. The program update site was no longer available.

I contacted Support and they did their best to verify the purchase. Because it was so long ago, their and my records were inadequate. Nonetheless they sent me a current update, which installed easily and solved my problem.

I consider this excellent customer service and I recommend the company and its products.

Barry

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Vikram

Vikram, helped me quickly an solved my problem professionally. Thank you

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Big Thanks to Kernel Data Recovery

Big Thanks to Vikram from Kernel Data Recovery for spending time with us in explaining the product capabilities and also assist us during the technical requirements.

Keep up the good work.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support, super fast getting back to any questions and ready to help, they went above and beyond to help resolve the issue I had.
Special thanks to "Vikram Pal". Would recommend anyone to use their product.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Customer support is on point

Very good customer support, I had lost my license information and they were ready to help me find it! Couldn't find my invoice or email but they found it through matching my info with pieces of the original purchase and BAM! Here's your license. Thank you very much!

1 February 2024
Unprompted review

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