www.nutrilife-shop.de  Reviews 

3,113
TrustScore 2.5 out of 5

2.3

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Rated 3 out of 5 stars

I ordered Max Viril capsules on April25, 2022...Today , after counless numbers of messages to Max VirilAustralia and Nutriliffe which were not answered, the tablets arrived..... Hallelua... the m... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY - I've sent 10+ emails trying to cancel my subscription and they keep saying, oh so sorry, technical issues.

Rated 1 out of 5 stars

DO NOT BUY!!! It’s a scam!!!! You have to subscribe in order to even try them and then when you want to unsubscribe they will say “we have technical problems” and will NOT let you and keep charging yo... See more

Company details

  1. Vitamin & Supplements Shop

Written by the company

Hersteller & Vertreiber von hochwertigen Nahrungsergänzungsmitteln seit über 20 Jahren.


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2.3

Poor

TrustScore 2.5 out of 5

3k reviews

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2.3

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Rated 1 out of 5 stars

Misleading advertising

Misleading advertising - BIGGEST SCAM

Ordered on the 16th January 2025 , a pack of 60 gummies during the BUY 1 GET 1 PACK FREE as advertised everywhere over the Nutralife website and ads on social media. 2 packs of 60gummies in each is what I was expecting also what’s in my receipt.

Company from America waited for it to arrive to me in Australia by the 17th February 2025. I emailed with photo proof immediately after opening package.
Only 1 pack of 60 gummies was included and a piece of paper that says “sorry we ran out of small bags so we put both bags into 1 we hope you don’t mind! Ect..” Customer Service has been beyond a joke to get a hold of as to why my order wasn’t fulfilled in the first place. I was expecting 2x bags of 60gummies each, it’s what is on my receipt.

Customer support Georgia replied to my email
“We would like to clarify that each bag contains 60 gummies, rather than 30 gummies in two bags. We hope this helps!
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Best,
Georgia”
Which still doesn’t answer why I only had 1 bag of 60gummies and not 2 which was what I ordered during the sale. No answers to any of my questions either.

Now the 27th February 2025, numerous ignored emails and questions. I received an email
“Please note that, as per our return policy, supplementary products are not eligible for return. This policy is in place to ensure the safety and integrity of our products for all customers.” Which rules out there 30day try or money back policy…

This still does not answer why I never received my other package Nutralife has no intention to fixing issue. They robbed me, took me being vulnerable as a weakness. My health is a priority and to this company only money is and no value for its customers.

Scam of a company, extremely misleading information. Invest your money into a company with morals and values, nutralife is not it.

If I could give no stars, I would.

Still waiting to hear when I will get my other package.

Do not fall for the BUY 1 GET 1 FREE, the company does NOT follow through

27 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered the buy 2 get 2 free deal. When I received it, there were only 2 bags. After numerous emails, they kept saying that there are 60 in the bag instead of 30. They always have 60 in a bag, it's not doubled up. They refused to send me my two extra bags that were advertised as getting free. I will never fall for that again.

18 February 2025
Unprompted review
Rated 1 out of 5 stars

Beware NutraLife

Ordered a product (60 in a bag) from them with a buy one get one free option. When it arrived there was only 1 bag with a note saying they had run out of the small bags and therefore had combined the order. Except there was only 60 in the bag, not 120 Several reviews online stating the same scam (that I wish I had read before). Very difficult to contact them. Shop pay also involved and equally as difficult to contact

18 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give ZERO stars I would

If I could give ZERO stars I would. I ordered the BOGO to spice it up with my hubby, for it only to be a scam. Don't waste your money. It was a $40 lesson on how to spot a scammer. I've been emailing these people with no response back. Ordered on 1-14 with no updates since February 6th. Then today I get a delivered 15 days ago update. Ummm no it wasn't. To top it off everything was in Chinese! I had no idea thats where it was coming from. If there's no phone number you can call to talk to a human don't order.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting

I've ordered my products in January, still haven't received anything. I paid for the order and have been trying to reach someone in customer service, and there has been 0 response. I'm out $80, and no product. I'm extremely disappointed.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam/Fraud

No product after payment deducted from my credit card on 12/20/24. No phone number and no response to emails. UNTIL I disputed the transaction with my card issuer today. Response from GEORGIA/Cust support: Close the chargeback and contact them directly. No thanks, I'll let my card issuer resolve this on my behalf.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

SIDE EFFECTS and GAS LIGHTING

I decided to try this "viral product" to spice up the bedroom with my husband. I got the BOGO deal for the holidays just to try it. When I FINALLY received the package, there was only 1 60-count bag. So I emailed them asking where the second bag was. I have been told almost every other day by someone named "Georgia" that because they ran out of small 30-count bags, a 60-count bag IS the "BOGO". The bag states to take 2 a day. Soooo I'm standing on mathematics at this point. Which is it? If correct dosages is 1 per day then why does your 60-count bag say to take 2 per day? What is being ignored is that I've asked in at least 4 emails to cancel any autoship. I'm have breast tenderness and sore nips and those are not worth taking the product. My request to cancel any autoship has been deliberately ignored. Every single email is the same. The small bags are out the 60-count IS the BOGO DEAL. At this point I don't trust the company or the product. I think all their reviews are paid or scammed. And they are 100% trying to gas light me. So much so that I think I'll have to cancel my card soon just so they don't get another payment.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy it was an amazing product…

Do not buy it was an amazing product but changed the whole thing new pills new packaging. It does not work at all. If anyone knows of a good copy of the old pills they were amazing please let me know.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Outstanding undelivered order

Well after placing an order for Maxviril capsules on the 29.5.2022,now 9 weeks and several emails later trying to find out why my order has NOT been delivered.... still NOTHING the emails bounce back when you try the contact email address.

NOT good enough, no communication from this company at all.

5 August 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting

Still awaiting my product i ordered 10 weeks ago!
Contacted them through their contact page numerous times and just been ignored

2 August 2022
Unprompted review
Rated 3 out of 5 stars

Finally after 8 weeks my order arrived. Thankyou Nutrilife.... but an email response would be ideal.

I ordered Max Viril capsules on April25, 2022...Today , after counless numbers of messages to Max VirilAustralia and Nutriliffe which were not answered, the tablets arrived..... Hallelua... the mail finally got through....
Feedback service from both of these companies is non existent....

28 June 2022
Unprompted review
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Reply from www.nutrilife-shop.de

Sehr geehrter Kunde,

leider müssen wir Ihnen heute mitteilen, dass sich die Auslieferung Ihrer Ware noch etwas verzögern wird.

Wir hatten in den letzten Wochen eine enorm große Nachfrage , die wir aufgrund erschwerter Bedingungen in der derzeitigen allgemeinen Lage nicht wie gewohnt bedienen können.

Hierunter fällt vor allem die Beschaffung mancher Rohstoffe, die momentan nur unter erschwerten Bedingungen lieferbar sind. Daher konnten wir viele Pakete noch nicht ausliefern.

Da für uns die Qualität der Produkte jedoch an erster Stelle steht, möchten wir hinsichtlich dieser keine Abstriche machen. Da die Qualitätsprüfung aber Zeit in Anspruch nimmt, wird sich die Lieferzeit noch etwas verzögern.

Unsere restliche Produktpalette ist von der Lieferknappheit nicht betroffen und alle Produkte stehen in ausreichenden Mengen zur Verfügung.

Wir entschuldigen uns vielmals und hoffen auf Ihr Verständnis.

Mit freundlichen Grüßen

Ihr Service Team

Rated 1 out of 5 stars

Still waiting for my Arthflex order 3…

Still waiting for my Arthflex order 3 bottles ordered 1/6/21 ???

16 July 2021
Unprompted review
www.nutrilife-shop.de  logo

Reply from www.nutrilife-shop.de

Dear Customer,

As already communicated by letter on August 3rd, 21st, the goods were returned to us due to an address error.

Unfortunately, we have not yet received an answer from you regarding the further course you want. We will be happy to send the goods to you again or refund the amount to you.

Please contact us briefly by email contact@supplements-australia.com

Kind regards

Your service team

Rated 1 out of 5 stars

I ordered a product on the 6th of April…

I ordered a product on the 6th of April payment has gone through and still haven’t received anything emails keep bouncing back. Very disappointed in this company

3 May 2021
Unprompted review
www.nutrilife-shop.de  logo

Reply from www.nutrilife-shop.de

Dear Mr. Bullock,

thank you for your message.

We apologize that you have not received your goods earlier. Due to the current situation some packages have been delayed.
I have just checked the tracking information and according to our shipper your goods have been delivered on May 6th 2021. Have you received your package?

If you have any questions please contact us.

Thank you and have a great day.

Best regards,
Your customer service team

Rated 1 out of 5 stars

Disappointment

A very import medicine ordered on 21.03, till first week of April didn't receive anything, then tried to contact them, no reply at all, now it's 17.04.2021 and i am still waiting for medicines or at least reply from them.

disappointment.

Update:

I received the packet exactly after 1 month! Please improve the shipment, thanks.

17 April 2021
www.nutrilife-shop.de  logo

Reply from www.nutrilife-shop.de

Sehr geehrter Kunde,

vielen Dank für ihre Nachricht und wir möchten uns für diese Unannehmlichkeiten entschuldigen.

Ich habe Ihren Fall überprüft. Das Paket wurde Ende März an sie versendet, jedoch wurde leider die Sendung von der DHL fehlgeleitet wodurch sich die Zustellung stark verzögert hat.

Laut Auskunft der DHL wurde das Paket gestern, am 21.04.2021 an sie zugestellt. Sollte dies nicht der Fall sein möchten wir sie bitten sich mit uns in Verbindung zu setzen.

Mit freundlichen Grüßen

Ihr Nutrilife Service Team

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