I made a mistake in my order. NY Watch Store quickly provided me directions to follow-up and then promptly provided the correct product. They answer the phone! Twice! And never required me to p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches
Contact info
United States
- www.nywatchstore.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth Transaction from Ordering to Delivery!
Easy orders, fast shipping and excellent customer service!
I didn’t like calling to confirm my…
I didn’t like calling to confirm my package but James was very nice, returned my call and had my information already prepped. He made it very easy, thanks to him.
Thanks for fast shipping it was really…
Thanks for fast shipping it was really helpful.
Great customer service
I accidentally ordered the wrong size bracelet and they quickly and easily replaced it for me.
Efficient and Friendly Service
Efficient and friendly service - would highly recommend!
This was the best customer care…
This was the best customer care experience. The business called me the following day to fix my bank info. My order came in 2 days with the express shipping option. My watch was perfect.
Incredible service
The customer service experience is back.
A person answers the phone within a couple of rings and does not "pass the buck". Highly recommended.
Order 2
Second time ordering. Customer service and returning are very easy and the customer service reps have been knowledgeable with what I needed.
I had a question about a watch strap…
I had a question about a watch strap and your associate James helped gide me to find a new band.
Corresponding with James was a delight and took away the pressure of possibility choosing the incorrect watch band.
Very efficient and professional…
Very efficient and professional Customer Service
Customer Service was exceptional
James made it easy and had exceptional customer service and made sure the band would fit the watch It was going to be attached to. Will definitely be shopping with this company again.
Service & Advice were outstanding
I was unsure what size (width) band I actually needed but James was patient and persistent and while purchasing a 14mm band, he included both 14mm and 15 mm pins. Sure enough, he was correct! I love the bracelet band as it is easy to get on and off and doesn't have expansion units that will break. Also, I purchased an inexpensive tool set they offer which made putting on and fitting the band very easy. THANK YOU!!
Professional but friendly
Had a payment issue and James handled it in under a minute and shipped my item that day. Professional and highly efficient. Recommended
Top notch customer service.
Top notch customer service.
James is the best !
Buy with confidence from these folks !
Review for NYwatchstore
I initially ordered a watch that had a 2-3 week wait, which at the time of ordering was typical. I ended up finding a local place to purchase the watch so I asked that my order be cancelled and I received quick support and quick refund. While on the site I found ANOTHER watch and it was in stock so I ordered that one and it arrived super quick. James was super supportive in the refund process and I’m following up on the second purchase. Will be ordering additional items in the future as pricing and selection are on point and service is solid. Thanks for everything.
James Customer Service.
I purchased a 30 dollar product and paid for 40 dollar shipping. James called to confirm this wasn’t a mistake. I told him no, that’s what I paid for and thanked him for reaching out.
Good communication
Contacted they what's app and called, hit l got a called back with the correction I needed for my order and all in timely matter.
The Customer Service rep returned a…
The Customer Service rep returned a question I had on my order and resolved it immediately. Very pleased with my transaction @ nywatchstore thus far.
It’s the first time I place an order to…
It’s the first time I place an order to your and so far it’s been the best thing I have done
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








