Top One International Reviews 

339
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable when guiding them through watch selections and custom purchases. People deeply appreciate the prompt communication and personalized support, noting that representatives actively reach out to verify sizing details and ensure everything is correct before shipping. Buyers often highlight the impressive product quality, smooth ordering procedures, and remarkably fast delivery times that make shopping a pleasure. Some reviewers were not happy with their purchasing process, mentioning specific problems with receiving incorrect orders, unhelpful service, and unexpected product issues.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting polite and prompt assistance from... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and helpful... See more

Product

Users describe positive interactions with product, consistently praising the top notch quality and great... See more

Staff

Customers had positive experiences with staff, highlighting that employees went above and beyond to assist... See more

Service

Consumers find service to be exceptionally positive, praising the speed, efficiency, and first-rate support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake in my order. NY Watch Store quickly provided me directions to follow-up and then promptly provided the correct product. They answer the phone! Twice! And never required me to p... See more

Rated 5 out of 5 stars

There was an issue with processing my payment(on my banks end). Instead of just skipping my order, they contacted me personally to inform me what happened. He was super respectful with how he handled... See more

Rated 5 out of 5 stars

I would like to thank James and his team for doing a terrific job on personalizing the watch bracelets I purchased from them at nywatchstore.com. This is the only company that I know of that sells an... See more

Rated 5 out of 5 stars

I can't rave about my experience enough. My G Shock mod is spectacular, and it was shipped immediately. I absolutely love it. These watches are awesome, the build quality is second to none, and NY Wat... See more


Company details

  1. Watch shop
  2. Clothing Shop

Information provided by various external sources

Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches


Contact info

4.8

Excellent

TrustScore 5 out of 5

339 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(339)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My concern and request was handled in a…

My concern and request was handled in a most courteous, professional and expeditious manner.
I am extremely appreciative of the care and concern afforded me by your customer service agent and therefore with this in mind, I would certainly do business with your company in the future.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I spoke directly with the owner…

I spoke directly with the owner couldn't have been any more helpful. He had my previous order and I wanted to reorder from years ago. The service was FANTASTIC. He also said the order was going out today! Cant get any better then that. Very happy with service and staff.
Sean

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought 2 watchbands

I bought 2 watchbands, different sizes. Both 1 link short. I called and James explained to me that they do not carry just the links. He told me that most people just purchase another band as the links cost what their bands do (He is correct as I have purchased just the links before). I purchased the 2, 2nd bands and they re on the way. James was extremely professional and very helpful. Thank you James and to your boss as well.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a small billing issue that I was contacted about very quickly and politely and was able to resolve quickly. Excellent price and super fast shipping- couldn’t be better!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

extraordinary over and beyond customer servicemer s

The customer service was oversatisfactory return my call promptly got my situation figured out as fast as they possibly could which was incredibly quick. Customer service gentleman that I spoke to went over and beyond to make sure everything that I had ordered was exactly right as far as I know and I'm almost for sure when I see my product come in the mail that it's going to be exactly what I ordered. Thank you again I look forward to ordering something from you guys again soon. Sincerely Travis Garrett

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an item

Ordered an item. They processed the payment then waited 6 days with no attempt at shipping the item then canceled the order.....

13 January 2026
Unprompted review
Top One International logo

Reply from Top One International

Hello,

If your order was canceled, we assure you there was a valid reason for it. however since we don't have an order number from you and (James Smith) seems to be a generic name and did not bring up a valid recent order, I guess we will never know. If this is a legitimate review, we apologize for the bad shopping experience you had with us.

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