Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone... See more
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I was out of my contract with 02 and went to Enniskillen, Erneside shopping centre to their office. Met by a smiling Anita who quickly helped me to view my new options without pushing any sales and e... See more
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I had no data when on holiday so I couldn’t get any internet when out and about
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Very bed rewius They are scammers They buying devices on my name without my permission scammers
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
14-16 Castle Lane, BT1 5DA, Belfast, Northern Ireland, United Kingdom
- 028 9694 7282
4.7
Excellent
100 reviews
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Reply from O2 - Belfast Castle Lane
It's great to hear about the experience that you have, if you need anything else you know where to find the team 💙
Brilliant experience
Gary and Travis were absolutely amazing. After a nightmare over the phone trying to figure out why my daughter’s fone wasn’t calling out I went into the shop as a last ditch effort to sort it. Gary got into my account and with him and Travis looking at it they found their was a block ont the account from a fraud case in January. Travis called them to get it removed and got me a new iPad for cheap that I’ll give to her as an early wee bday present. Brilliant professional service done with a smile! Will. Be. Back.
16 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your review Louise and pleased to hear that Gary and Travis were able to help resolve the issue with your daughter's outbound call issue. We hope your daughter enjoys her new present and thanks for taking the time to share your experience. Thanks for choosing O2.
bugs on my phone
I came in to the shop to try and get rid of ads on my phone. the lady mya was so patient and did it all with a smile sorting my phone out and gettin me back on track. Thanks mya!
19 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi there Billy. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Mya. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43OneQc
Facebook: https://bit.ly/4ewWhFq
Helpful staff
The staff in O2 were very helpful. Ollie guided us through the options and helped us decide on the most suitable for us.
13 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e7foHe
Facebook: https://bit.ly/4vnDqni
Top Service!
The guy was lovely excellent service very efficient. Didn’t catch his name
12 June 2026
Unprompted review
Ollie was really helpful
Ollie was really helpful and sorted my problem out with the o2 app.
12 June 2026
Unprompted review
Thank you Ollie
Called in with a query re our data roaming usage following a text msg from O2. Currently visiting from England and spoke with Ollie who was very helpful and sorted the issue. He provided great service and was very personable. Thank you.
12 June 2026
Unprompted review
Patrick sorted my 02 business account…
Patrick sorted my 02 business account ensuring we could swiftly deal with the problem
11 June 2026
Unprompted review
Lovely customer service from the whole…
Lovely customer service from the whole team especially Debbie and Dylan! Thanks for all your help
9 June 2026
Unprompted review
Niamh in Castlelane was fantastic
Niamh in Castlelane was fantastic. I came into store to check if i was eligible for an upgrade, niamh greeted me immediately and got into my account and went through everything thoroughly. She was extremely patient with me and made me feel so comfortable. Her product knowledge was great, i am so pleased i came into Castlelane, she is a credit to the store.
8 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uttoQv
Facebook: https://bit.ly/4ek1Irn
Travis a 5 star salesman
Travis was so friendly and approachable. Went in for an upgrade on my phone and ended up walking away with a Phone and iPad for less than what I was paying before just because he was committed to getting me a good deal. These staff are trained well and he is a super salesman.
4 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4g63Q8s
Facebook: https://bit.ly/4uvCiwF
Brandon and Luke were outstanding
Brandon and Luke were outstanding. First class service from the management in store who were able to solve my issue first time with no hassle.
I had an issue on my account due to fraud that was immediately spotted and resolved by both gents. I feel extremely relieved to have come to this shop to get this sorted.
6 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Lorena,
Thank you for taking the time to leave such a fantastic 5-star review!
We're delighted to hear that Brandon and Luke provided outstanding service and were able to resolve your issue quickly and without any hassle. We understand how worrying it can be to discover potential fraudulent activity on an account, so it's especially reassuring to know that they were able to identify the issue straight away and help get everything sorted for you.
It's great to hear that their professionalism, knowledge and support left you feeling relieved and confident that the matter had been resolved. Providing this level of service is exactly what we strive for, and feedback like yours means a lot to our teams.
We'll be sure to pass your kind comments on to both Brandon and Luke. We're sure they'll be delighted to hear how much their help was appreciated.
Thank you again for your review and for choosing O2!
My go to Store!
I had a brilliant experience in the Belfast Castle Lane store, I was helped by Patrick with something I thought was an O2 issue and later realised was my phone being broke.
Patrick was still able to help me fix my issue and was extremely informative about the upgrading process setting me up with a new device.
5 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ujwJlb
Facebook: https://bit.ly/4x6KDtk
Excellent Service
Niamh, Shane and Debra were extremely helpful and kind.
7 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QsrpxR
Facebook: https://bit.ly/4vuiV89
Brandon and Patrick
I visited the O2 store on Castle Lane, Belfast, regarding an issue with my data usage following an upgrade to a new phone and tariff. Brandon and Patrick were both extremely helpful, polite, and friendly throughout my visit.
They were committed to resolving my issue and took the time to investigate it thoroughly. Although the issue could not be resolved during my visit, this was outside of their control and through no fault of their own. They raised a ticket with the technical team on my behalf and provided a solution that allowed me to continue using my phone as normal, avoiding both loss of service and additional charges until the issue could be resolved.
They also gave me clear advice on the next steps and explained the plan moving forward. I really appreciated their patience and excellent customer service.
Thanks
Kerri
5 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Kerri,
Thank you for taking the time to leave such a detailed and wonderful review.
We're delighted to hear about your experience with Brandon and Patrick at our Belfast store. It's fantastic to know that they were helpful, polite, and friendly throughout your visit and remained committed to finding a solution to your data usage issue following your phone and tariff upgrade.
While we're sorry that the issue couldn't be fully resolved during your visit, it's great to hear that Brandon and Patrick took the time to investigate thoroughly, raise a ticket with our technical team, and provide a workaround that allowed you to continue using your phone without losing service or incurring additional charges.
Providing clear communication and practical support is what we strive for, so it's especially rewarding to hear that they explained the next steps clearly and ensured you felt informed and supported throughout the process.
We'll be sure to pass your kind feedback on to Brandon and Patrick, who will be delighted to know that their patience, dedication, and customer service made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45nMbCs
📘 Facebook: https://bit.ly/4bZHgeK
Thank you for choosing O2.
What made it great was the knowledge of…
What made it great was the knowledge of the staff, without them we wouldn't have knew what to do. Brilliant help.
3 June 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review, Joanne! We're so glad to hear you had a great experience with our team. If you ever need help in the future, please don't hesitate to get in contact by using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3Sj0Lb7
Facebook: Send us a private message or mention us at: https://bit.ly/43N9LI6
Staff member Patrick had all the…
Staff member Patrick had all the knowledge to resolve my problem that had been ongoing a few weeks with o2 online and o2 shop Abbeycentre
1 June 2026
Unprompted review
Very bed rewius
Very bed rewius
They are scammers
They buying devices on my name without my permission scammers
5 May 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods:
-Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
-X https://bit.ly/42UcFKX
-Facebook: https://bit.ly/4vdlknL
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