After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
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Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... See more
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... See more
Company replied
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was a great experience and the…service was amazing
It was a great experience and the customer service is excellent
18 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your review AbdulQudus, and we're pleased to hear you had a great experience with our customer service. Thanks for taking the time to share your experience with us.
The ladies
The ladies, Jasmine and Heena were very helpful. Got us sorted out in no time at all. Thanks.
18 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Bill and thank you for your feedback. We're pleased to hear that Jasmine and Heena were able to help and get everything sorted quickly for you. We'll be sure to pass this on to them both, and thank you for taking the time to share your experience with us. 😊
Heena sorted everything out very…
Heena sorted everything out very swiftly, she explained everything very clearly and helped me understandwhat went wrong. I was very pleasedand my issue was resolved.
17 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Emma,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was able to sort everything out so swiftly for you. It's wonderful to know that she explained everything clearly, helped you understand what had gone wrong, and ensured your issue was fully resolved.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Heena made such a positive impression and left you feeling pleased with the outcome.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qhjqB6
📘 Facebook: https://bit.ly/4zlIXx5
Thank you for choosing O2.
Rick and jasmine were absolute amazing…
Rick and jasmine were absolute amazing to me
Thank you very much
16 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mohammed, thanks for sharing your experience with us. It's lovely to hear that Rick and Jasmine provided such amazing service and made a positive difference to your experience.
We'll be sure to share your kind words with them both, as we know they'll really appreciate the recognition.
Problems with app were resolved in…
Problems with app were resolved in store and staff were very professional
15 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Roy, thanks for taking the time to share your experience. It's lovely to hear that you were able to get your issue sorted in store 💙
It was a very good experience in the…
It was a very good experience in the shop
12 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Albert and thank you for your review. We're pleased to hear you had a very good experience in our O2 store, and thank you for taking the time to share your experience with us.
Jasmine sorted my sim problem out very…
Jasmine sorted my sim problem out very quickly I needed a puk code and have tried a few times with customer service but they were no help on the phone but jasmine sorted it very quickly and she was nice
12 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for taking the time to leave us a review, Ashida.
We're sorry to hear that your query wasn't resolved first time. We understand how frustrating it can be when you need support and don't get the answers or resolution you're looking for straight away.
That said, it's wonderful to hear that Jasmine was able to provide the help and support you needed. Thank you for letting us know about the five-star service she offered.
We apologise again for the inconvenience and disappointment caused by your initial experience. If there's anything further we can do to help, or if your concerns haven't been fully resolved, please don't hesitate to get in touch with us using one of the methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gtaHIK
Facebook: https://bit.ly/4hwT8Zu
Lovely staff
Jasmine helped me with an issue transferring my number to contract.
12 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help with the issue transferring your number to your contract. We know how important it is for number transfers to go smoothly, so it's wonderful to know that Jasmine was able to provide the support you needed and help get everything sorted.
Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45n8DvQ
📘 Facebook: https://bit.ly/4fUvDIF
Thank you for choosing O2.
Jasmine was helpful and helped me with…
Jasmine was helpful and helped me with my spend cap after coming back from a cruise
11 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Carol, thank you for your review. We're pleased to hear that Jasmine was able to assist you with your spend cap after returning from your cruise, providing a positive experience. Thank you for taking the time to share your experience with us and hope you enjoyed your cruise.
Lost Phone
Had an issue with lost phone. Jasmine was amazing, she sorted it all out ti our satisfaction in a professional and friendly manner.
7 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi James, thank you for taking the time to share your experience with us. We're glad to hear that Jasmine was able to help you with your lost phone. If you require any assistance in the future, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xru5LX
Facebook: https://bit.ly/4fV9Tek
Instagram: https://bit.ly/3SiKC62
wonderfullllllll experience Jasmin is…
wonderfullllllll experience Jasmin is skillful on our options . Really thanks
8 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Yuanchu and thank you for your review. We're pleased to hear that Jasmine was able to help you with your query, providing a positive experience. Thank you for taking the time to share this with us, and for recognising Jasmin's service.
I came in looking for a prepay sim
I came in looking for a prepay sim. Jasmine was very helpful she explained everything clearly and even helped me get the app set up. Service was amazing. Thank you
8 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Rongbo, thank you for taking the time to leave us a review. We're really glad to hear about the experience you had with Jasmine, and for the service she provided. If you require any future assistance, you can reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gksgdX
Facebook: https://bit.ly/4z3ynLj
Instagram: https://bit.ly/4gm1RfW
The store assistants were really…
The store assistants were really helpful, helped me cancel my contract and save money
8 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your review Genita, and we're happy to hear our store colleagues were helpful and were able to assist with cancelling your contract while helping you save money. We appreciate your feedback and thank you for sharing your experience with us.
Very good service from Heena
7 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your lovely feedback Kirile and we're pleased to hear that Heena provided you with excellent service. We appreciate you sharing your experience with us.
Service was good helped me set up my…
Service was good helped me set up my phone
7 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your review Clive and happy to hear that our team was able to help set up your phone. We really appreciate you taking the time to leave a review and share your experience with us.
A very positive experience
A very positive experience
Both ladies were very helpful
Alisha and Heena were lovely and explained everything
6 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi, thank you for your feedback, and we're pleased to hear that Alisha and Heena helped you with your query and provided a positive experience. We'll be sure to pass this on to them both and thank you for taking the time to share your experience with us.
Jasmine made sure everything went…
Jasmine made sure everything went accordingly and did everything i requested. My phone is fixed now and she handled things professionally
5 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Valerie,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine made sure everything went smoothly and was able to help get your phone fixed. It's wonderful to know that she took the time to assist with everything you requested and handled the situation in such a professional manner.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Jasmine made such a positive impression and helped bring your issue to a successful resolution.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4geQ82D
📘 Facebook: https://bit.ly/4z6K3wW
Thank you for choosing O2.
Superb service and was so,so…
Superb service and was so,so helpful,well pleased.
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Johnie,
Thank you for taking the time to leave a review.
We're delighted to hear that you received superb service and found the support so helpful. Providing friendly, knowledgeable, and efficient assistance is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TG5owL
📘 Facebook: https://bit.ly/4fFqbJA
Thank you for choosing O2.
Service was quick and jasmine was very…
Service was quick and jasmine was very respectful the staff are very friendly
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Ako,
Thank you for taking the time to leave a review.
We're delighted to hear that you received quick service and that Jasmine was so respectful throughout your visit. It's wonderful to know that you found the staff friendly and welcoming, as providing a positive customer experience is what we strive for.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hgFIk7
📘 Facebook: https://bit.ly/4fNpFYz
Thank you for choosing O2.
Excellent service from heena
Excellent service from heena, incredibly satisfied and helped me save money!
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Kath,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena provided such excellent service and was able to help you save money. It's wonderful to know that she took the time to understand your needs and find an option that worked better for you.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Heena made such a positive impression and left you feeling incredibly satisfied.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TA8RNy
📘 Facebook: https://bit.ly/3S82nVA
Thank you for choosing O2.
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