After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
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See what reviewers are saying
Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... See more
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... See more
Company replied
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Jasmine was very helpful and friendly…
Jasmine was very helpful and friendly service was very good
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to share your feedback Maya and we're pleased to hear that Jasmine was helpful and friendly. We'll pass this on and thanks for taking the time to share your experience with us.
My experience waa very good jasmine was…
My experience waa very good jasmine was really helpful and sorted my issues out very quickly. I was having trouble with the app but it has been set up on both of my phones now
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your lovely review Hanad. We're pleased to hear that Jasmine was able to sort out your app issues quickly on both of your phones. Thanks for sharing your experience with us.
My experience was very easy and Jasmine…
My experience was very easy and Jasmine provided great support with my app
4 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Masim and thank you for your review. We're pleased to hear that Jasmine helped you with your app and made your experience a smooth one. Your feedback is greatly appreciated.
Phone was set up efficiently the staff…
Phone was set up efficiently the staff members were helpful
3 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jennifer,
Thank you for taking the time to leave a review.
We're delighted to hear that your phone was set up efficiently and that the staff members were so helpful. We know how important it is to get everything up and running smoothly, so it's wonderful to know that the team were able to assist and make the process straightforward for you.
Providing friendly, knowledgeable, and efficient support is what we strive for, so it's great to hear that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xdPJ6f
📘 Facebook: https://bit.ly/3RSm0AX
Thank you for choosing O2.
Staff were understanding and past…
Staff were understanding and past problems that weren't resolved with my logins have now been sorted thanks to the staff at the store
3 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jennifer,
Thank you for taking the time to leave a review.
We're delighted to hear that the staff were understanding and able to help resolve the login issues you'd previously been experiencing. We know how frustrating account access problems can be, especially when they've been ongoing, so it's wonderful to hear that the team were able to get everything sorted for you.
Providing patient, knowledgeable, and effective support is what we strive for, so it's great to know that your visit to the store resulted in a positive outcome and helped resolve issues that hadn't previously been fixed.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S7BYHs
📘 Facebook: https://bit.ly/3TBlV5d
Thank you for choosing O2.
Very patient and helpful setting up my…
Very patient and helpful setting up my phone
3 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Linda,
Thank you for taking the time to leave a review.
We're delighted to hear that you received such patient and helpful support with setting up your phone. We know that getting a new device up and running can sometimes be challenging, so it's wonderful to know that the assistance you received made the process easy and stress-free.
Providing friendly, supportive, and knowledgeable service is what we strive for, so we're pleased that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pTQIGv
📘 Facebook: https://bit.ly/4hcNmMv
Thank you for choosing O2.
Very helpful my bill has now been paid
Very helpful my bill has now been paid
3 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Eyerus,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the support helpful and that your bill has now been paid. We know how important it is to get account matters resolved quickly and efficiently, so it's wonderful to know that the team was able to assist you.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w2gidB
📘 Facebook: https://bit.ly/4w2gj19
Thank you for choosing O2.
The staff at our were very helpful in…
The staff at our were very helpful in setting up my new phone.
1 August 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Viola and thank you for your review. We're pleased to hear that our team was able to help you get your new phone set up and make the process as smooth as possible, providing a positive experience. Thanks for sharing your experience with us and we hope you enjoy your new phone.
Jasmine was amazing!!
31/07/26 - Jasmine was very helpful with helping transfer data from one phone to my new one. She was very lovely
31 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your feedback Riley and happy to hear that Jasmine was able to help you transfer your data to your new phone and make the process smooth and easy. It's wonderful to know that you found her helpful and lovely. Thanks for taking the time to share your experience with us and we hope you enjoy your new phone!
Jasmine really good
29 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Lish,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine provided such a positive experience. Providing friendly, knowledgeable, and helpful support is what we strive for, so it's wonderful to know that Jasmine made such a great impression.
We'll be sure to pass your kind feedback on to Jasmine, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4h0GEcj
📘 Facebook: https://bit.ly/4vX5kWU
Thank you for choosing O2.
Heena was really helpful as she's…
Heena was really helpful as she's allowed me to use my phone without any worried at all.
28 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Valerie,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was able to help you and give you peace of mind when using your phone. It's wonderful to know that her support made you feel confident and worry-free.
Providing friendly, knowledgeable, and reassuring service is what we strive for, so we're pleased that Heena was able to make such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x8oRVn
📘 Facebook: https://bit.ly/4x1rOXG
Thank you for choosing O2.
Excellent customer service
Konrad was excellent and sorted out my issue!
28 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Lisa,
Thank you for taking the time to leave a review.
We're delighted to hear that Konrad was able to sort out your issue and provide such excellent service. We know how important it is to get problems resolved quickly and effectively, so it's wonderful to know that Konrad was able to help and make your experience a positive one.
We'll be sure to pass your kind feedback on to Konrad, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vVsIUN
📘 Facebook: https://bit.ly/4fr6DbL
Thank you for choosing O2.
Service was really good in store and my…
Service was really good in store and my aim and app have been set up thanks to the staff
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mohamed,
Thank you for taking the time to leave a review.
We're delighted to hear that you received really good service in store and that the team were able to help get your SIM and My O2 app set up. We know how important it is to have everything up and running smoothly, so it's wonderful to hear that the staff were able to assist and make the process easy for you.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xa9P1t
📘 Facebook: https://bit.ly/4x4tfEP
Jasmine helped reconnect my sim after…
Jasmine helped reconnect my sim after it was cancelled, I really appreciate the time spent and help. She is very patient
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mohamed,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help reconnect your SIM after it was cancelled. We understand how important it is to get services restored as quickly as possible, so it's wonderful to know that Jasmine took the time to assist you and get everything back up and running.
It's especially great to hear that you appreciated her patience and support throughout the process. Providing friendly, understanding, and effective service is what we strive for, so we'll be sure to pass your kind feedback on to Jasmine.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44SvaQU
📘 Facebook: https://bit.ly/4fFCp3F
Thank you for choosing O2.
Jasmine did everything I asked and got…
Jasmine did everything I asked and got my O2 app and priority set up properly
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Pamela,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help with everything you needed and get your My O2 app and O2 Priority set up properly. We know how important it is to have everything working smoothly, so it's wonderful to hear that Jasmine was able to get everything sorted for you.
Providing friendly, knowledgeable, and effective support is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44Okd2L
📘 Facebook: https://bit.ly/3TI7dJw
O2 new street staff were very helpful…
O2 new street staff were very helpful and helped me complete my isse
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that the team at our New Street store were very helpful and able to assist you in resolving your issue. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the store team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4h1pawl
📘 Facebook: https://bit.ly/4fC8Hw9
Thank you for choosing O2.
Jasmine helped me with my bill issues…
Jasmine helped me with my bill issues my problems are now resolved thank you for the service
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Waleed, thanks for taking the time to leave us a review.
We're so glad to hear that Jasmine was able to help resolve your billing issues and provide the support you needed. We understand how important it is to get these matters sorted quickly, so it's great to know that your concerns have now been resolved.
We'll be sure to pass your kind feedback on to Jasmine.
If you do anything else, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fwQy2Y
Facebook: https://bit.ly/4wpWPET
Jasmine was lovely and friendly
Jasmine was lovely and friendly, really helpful when setting my phone up and things were clearly explained
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Breda, thanks for taking the time to leave us a review.
We're really glad that Jasmine was lovely and friendly when helping you set up your phone. We'll be sure to pass on your kind words to her.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RXzds8
Facebook: https://bit.ly/4vWoADL
Heena has been very patient and has…
Heena has been very patient and has helped me with a very difficult problem and I am very grateful for all her hard work. Many thanks.
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Bernard, thanks for taking the time to leave a review.
We're glad to hear that Heena was able to help you with a difficult problem and that you found her patient and dedicated throughout the process. We know how important it is to have someone take the time to understand and resolve complex issues, so it's wonderful to hear that Heena provided that level of service. We'll be sure to pass your kind feedback on to Heena.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4h02Hjf
Facebook: https://bit.ly/4yH7zAb
Konrad was a great help moving us over…
Konrad was a great help moving us over from EE's broadband, he set up our app and free netflix and sorted out the switch without having to speak to EE, very professional and super helpful!
27 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Renata, thank you for taking the time to leave us a lovely review.
We're really pleased to hear that Konrad provided such excellent support when switching your services from EE. It's great to know that he was able to make the process smooth and hassle-free, helping you set up the app, activate your Netflix benefit, and manage the switch without any difficulties.
We'll be sure to pass your kind feedback on to Konrad.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TD5PI8
Facebook: https://bit.ly/44QNzxu
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