We recently visited the O2 store at Hempstead Valley in Gillingham Kent 4 times for help and advice as we had lost our internet. The assistant called Ben dealt with us each time and he was the most he... See more
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Location
Switch locationUnit 77 Upper Thames Walk, Bluewater, DA9 9SR Dartford, England, GB
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Smiles No extra talking Swift Let's go
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Te best one its sorted everything fast
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I was having trouble accessing emails on my new phone and I couldn’t get fingerprint recognition working properly after installing a screen protector. Herbie sorted both problems out for me. Fingerpri... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 77 Upper Thames Walk, Bluewater, DA9 9SR, Dartford, England, United Kingdom
- 01322 623860
4.8
Excellent
46 reviews
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Dale is a star!
I came for a switch of contract to PAYG. Dale has been super patient and helpful!! The process took a bit longer given the complication, but Dale managed to sort out everything for me!! A big thank you!!
7 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dale was very helpful
Dale was helpful, very pleasant, and thoroughly knowledgeable, and he sorted out my problem without any fuss. Thank you.
2 September 2026
Unprompted review
Reply from O2 - Bluewater
Hi David, thank you for taking the time to leave a review. We're delighted to hear that Dale was able to help resolve your issue quickly and efficiently. We'll be sure to pass on your kind words and recognition. Thanks for choosing O2! 😊
O2 store Hempstead Valley in Gillingham
We recently visited the O2 store at Hempstead Valley in Gillingham Kent 4 times for help and advice as we had lost our internet. The assistant called Ben dealt with us each time and he was the most helpful and informative person we could have hoped to deal with. He was so patient in explaining our alternative options for the internet and advice on our mobile phones. Ben was clear, used terminology we understood, very approachable and friendly. O2 should be proud to have him work for them.
1 September 2026
Unprompted review
Reply from O2 - Bluewater
Hello Sally,
Thank you for taking the time to share your experience. We're delighted to hear that Ben provided such helpful and consistent support during your visits to our Hempstead Valley store.
It's great to know he took the time to explain your options clearly, offer advice tailored to your needs, and make the process easier to understand. Providing friendly, approachable service is important to us, and we're pleased Ben made such a positive impression.
We'll be sure to pass your kind feedback on to Ben and the team.
I was having trouble accessing emails…
I was having trouble accessing emails on my new phone and I couldn’t get fingerprint recognition working properly after installing a screen protector. Herbie sorted both problems out for me. Fingerprint fix was relatively simple but email access proved far more difficult due to some random changes that I’d inadvertently made when transferring data from my old phone.
22 August 2026
Unprompted review
Reply from O2 - Bluewater
Hello there,
Thank you for taking the time to leave a review. We're delighted to hear that Herbie was able to help get everything up and running on your new phone. It's great to know they were able to resolve both the fingerprint recognition issue and the email access problem, even when the cause proved a little more complex to identify.
We'll be sure to pass your kind feedback on to Herbie. Thanks again for sharing your experience.
Herbie and all the amazing O2 staff at bluewater
Herbie, Adam, Ini, and Harry all have been amazing and have gone above and beyond for me in helping myself and my ex-girlfriend to achieve cancelling our Virgin media. Virgin media themselves have been utter disaster in every possible way. If it wasn’t for the O2 staff I don’t know what I would have done. My ex partner moved from my property and could not take her virgin media with her as her flat she was moving too is not virgin ready. Virgin never told us over the phone we could cancel because of this but it wasn’t until I went into the bluewater store that Herbie explained everything to me. I then spent the next 2 months visiting the store numerous times having all the staff mentioned helping me contacting Virgin repeatedly some days I was in tears because of Virgin media but the staff went above and beyond for me so with the help of all the staff at O2 we kept fighting Virgin as they kept telling me I had a cancellation bill of over £1000 eventually by sending me emails constantly even as it was being wavered I was still received emails.. eventually it all got waived and the staff all made sure things got sorted they made me feel welcome every time I visited the store numerous times they made me feel part of the o2 family and I could talk to each and everyone freely. There are other members of staff that sat and listened and helped but I didn’t get their names! In the end I sadly had to walk away from O2 because of virgin media and how bad they were if it wasn’t for them I would still be a loyal customer of O2 but I want to say a massive thank you to all your staff they all need recognition for their help support their time their patience and passion for helping people. I will never ever be able to thank them all enough for getting me through such a hard time in my life!
17 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Paul, thank you for taking the time to leave us a review. First of all, we're incredibly sorry to hear about the experience you've had regarding your broadband, and we would really like you to reach out to us so we can investigate this properly for you. For all broadband and cable queries, please reach out to us via one of the following contact methods:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4xuRNYh
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4zM6aJ5
We are delighted to hear about the fantastic service provided by Herbie, Adam, Ini and Harry at the Bluewater store. We are so glad to hear that they made this experience easier for you, and were able to assist where possible. If you do decide to come back to us, or require any further assistance, please reach out to us by using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xzxI3a
Facebook: https://bit.ly/4xlPAOG
Instagram: https://bit.ly/4xsu1MB
Subscription cancellation
Dale was extremely helpful in solving some mysteries and getting an unused subscription cancelled for us.
28 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Holly, thank you for taking the time to leave us a review. We're pleased to hear that Dale was able to help you cancel your subscription, and provided an excellent experience. If you require anything else in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/45VWP3P
Facebook: https://bit.ly/3SlY1dM
Instagram: https://bit.ly/4qK1I9B
Herbie at the O2 shop in Bluewater was…
Herbie at the O2 shop in Bluewater was great. He gave us both new SIM cards and explained various things that we couldn’t understand. Fantastic customer service. Such a change to have someone so helpful in a shop.
24 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Wendy, thank you for taking the time to leave us a review. We're delighted to hear that you had such a positive experience with Herbie. We're glad to hear that his knowledge and assistance made a great impression. If you require any assistance in the future, please don't hesitate to reach out using one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gzHvin
Facebook: https://bit.ly/4gwAsa5
Instagram: https://bit.ly/3SXht0u
Sim and eSim replacement. Inconvenience
Dale was really helpful and managed to arrange a tricky SIM replacement that I wasn’t able to complete online. He made the whole process straightforward and was very helpful throughout. Thank you, Dale
21 August 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave such a positive review.😊
We're delighted to hear that Dale was able to help with your SIM replacement, especially when you were having difficulty completing it online. It's great to know that he made the process straightforward and provided helpful support throughout.
We'll be sure to pass your kind feedback on to Dale, who will be pleased to hear he made a difference to your experience. Thanks again for choosing O2.💙
Dale at the bluwater was very patient …
Dale at the bluwater was very patient calm and helpful
23 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Bukky,
Thank you for taking the time to leave a review.
We're delighted to hear that Dale at our Bluewater store provided such patient, calm, and helpful service. We know how much difference it makes when colleagues take the time to support customers, and it's great to know Dale made your experience a positive one.
We'll be sure to pass your kind feedback on to Dale and the team. Thank you again for your review and for choosing O2.
A massive thank you Herbie at the…
A massive thank you Herbie at the Bluewater store. I had tried to cancel my SIM that was out of contract several times before. I had tried at the big store at the O2 itself and via phone and the previous staff were really unhelpful and gave excuses as to why they couldn’t cancel. Herbie did it for me in less than 5 minutes. I don’t know my previous interactions with O2 staff were so difficult! Herbie was really friendly even though he was helping me with terminating my services. I really appreciated how quickly he helped me get it done - my son has additional needs and hates waiting around!
31 July 2026
Unprompted review
Reply from O2 - Bluewater
Hello Paul,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Herbie at our Bluewater store was able to provide the friendly, efficient service you deserved.
We're sorry to learn that your previous attempts to cancel your out-of-contract SIM were frustrating and that you didn't receive the level of support you expected. Having to repeat yourself and encounter difficulties when trying to resolve something so straightforward can be incredibly disappointing, especially when you're already balancing the additional demands of caring for a child with additional needs.
It's fantastic to hear that Herbie took the time to help, made the process simple, and completed everything so quickly. Providing a positive experience, regardless of whether a customer is joining us, staying with us, or leaving us, is exactly the level of service we aim to deliver.
We'll be sure to share your kind words with Herbie and the Bluewater team, who I'm sure will be thrilled to receive your recognition. Thank you again for sharing your experience.
Went in with no appointment...
Went in with no appointment an hour before closing and was welcomed immediately by Dale and seen to within 20 minutes. He sorted my replacement eSIM out and all went so smoothly. Thank you Dale!
17 August 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a perfect review Kash.
We're so glad to hear that Dale was an amazing help in the store. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Scuq6s
Facebook: https://bit.ly/4zr8Xaz
Herbie made this experience very quick…
Herbie made this experience very quick and easy
17 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Stacey,
Thank you for taking the time to leave a review.
We're delighted to hear that Herbie made your experience quick and easy. Providing friendly, efficient, and knowledgeable support is what we strive for, so it's wonderful to know that Herbie was able to help and make everything straightforward for you.
We'll be sure to pass your kind feedback on to Herbie, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x8rved
📘 Facebook: https://bit.ly/4bYeI5r
Thank you for choosing O2.
Made welcome to shop
Made welcome to shop and then Christian was exceedingly helpful with our purchases…
14 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you felt welcome from the moment you arrived in store and that Christian was exceedingly helpful with your purchases.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that Christian made such a positive impression and helped make your experience an enjoyable one.
We'll be sure to pass your kind feedback on to Christian, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zhnJ3L
📘 Facebook: https://bit.ly/4x4U7EY
Thank you for choosing O2.
Herbie was great from start to finish
Herbie was great from start to finish. Done a great job
16 August 2026
Unprompted review
Reply from O2 - Bluewater
We're so glad to hear that you're enjoying our services, thank you for leaving a lovely review.
Really pleased to hear Herbie has been able to help.
We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/45w3Msi
Facebook: https://bit.ly/3SCvh0g
Herbie - 02 legend
I spoke to Herbie today. I explained my situation. He was most helpful, knowledgeable and friendly. Within 5 minutes, I had everything I needed. An amazing employee.
Adam
15 August 2026
Unprompted review
Reply from O2 - Bluewater
Thanks for the review Adam. It's lovely to hear that Herbie was able to help you so quickly and effectively. Taking the time to listen, understand your situation, and provide knowledgeable and friendly support is exactly the level of service we aim to deliver.
It's wonderful to know that everything was resolved within just five minutes and that you had everything you needed. Your kind words and recognition of Herbie's efforts will mean a great deal to him, and we'll be sure to pass on your feedback.
Herbie was very good at helping me with…
Herbie was very good at helping me with my business e-sim
8 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Yousuf, thank you for taking the time to leave us a review. We're glad to hear you had a great experience with Herbie when setting up your Business eSIM. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hoCzyU
Facebook: https://bit.ly/3TLXcet
Instagram: https://bit.ly/4xypSq0
I went in for a replacement SIM and…
I went in for a replacement SIM and dale was excellent in the Bluewater store. Was quickly done and got the same number back with no issues, was in an out in 10 minutes so very happy.
Customer service was excellent and I will be going back in again soon once I'm ready for a new phone.
5 August 2026
Unprompted review
Reply from O2 - Bluewater
Hi Luke,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Dale at our Bluewater store. It's fantastic to know that he was able to quickly sort out your replacement SIM and get your number transferred back without any issues.
Providing efficient, knowledgeable, and friendly support is what we strive for, so it's wonderful to hear that everything was completed in around 10 minutes and that you were so happy with the service you received.
We'll be sure to pass your kind feedback on to Dale, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4chHqyb
📘 Facebook: https://bit.ly/3TFnRtn
Thank you for choosing O2.
Dale was calm and very professional
Dale was calm and very professional. I would recommend him to anyone in the future.
25 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Temitope,
Thank you for taking the time to leave a review.
We're delighted to hear that Dale was calm, professional, and able to provide such a positive experience. Providing friendly, knowledgeable, and reassuring support is what we strive for, so it's wonderful to know that Dale made such a great impression.
We'll be sure to pass your kind feedback on to Dale, who will be delighted to hear that you would recommend him to others in the future.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hJAoG8
📘 Facebook: https://bit.ly/4fPaHBs
Thank you for choosing O2.
Herbie was very helpful when we went to…
Herbie was very helpful when we went to store with a problem
29 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Richard,
Thank you for taking the time to leave a review.
We're delighted to hear that Herbie was very helpful when you visited the store with a problem. We know how important it is to receive the right support when something isn't working as expected, so it's wonderful to know that Herbie was able to assist you and make your experience a positive one.
Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Herbie. He'll be delighted to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x9iXmP
📘 Facebook: https://bit.ly/4ccabfI
Thank you for choosing O2.
Dale was really patient and listened to…
Dale was really patient and listened to my Dads requirements before making some great suggestions. He also printed everything for my Dad who is paper and old school! Wonderful service - thank you 😊
27 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi, thanks for taking the time to leave such a lovely review.
We're really glad to hear that Dale provided such patient and attentive service. It's great to know that Dale took the time to understand your Dad's requirements, offer suitable recommendations, and go the extra mile by printing everything out to make the information easier to follow.
We'll be sure to pass your kind feedback on to Dale, who will be delighted to know that his efforts made such a difference.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vWwjlf
Facebook: https://bit.ly/3TXj46x
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