We recently visited the O2 store at Hempstead Valley in Gillingham Kent 4 times for help and advice as we had lost our internet. The assistant called Ben dealt with us each time and he was the most he... See more
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Location
Switch locationUnit 77 Upper Thames Walk, Bluewater, DA9 9SR Dartford, England, GB
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See what reviewers are saying
Smiles No extra talking Swift Let's go
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Te best one its sorted everything fast
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I was having trouble accessing emails on my new phone and I couldn’t get fingerprint recognition working properly after installing a screen protector. Herbie sorted both problems out for me. Fingerpri... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 77 Upper Thames Walk, Bluewater, DA9 9SR, Dartford, England, United Kingdom
- 01322 623860
4.8
Excellent
47 reviews
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Reply from O2 - Bluewater
Hi Jane, thank you for your feedback. We're happy to hear that you found the support helpful. Providing friendly and effective service is what we strive for, and thank you for taking the time to share your comments.
Prompt attention and arrangement of…
Prompt attention and arrangement of appt for dealing with our requests .
24 June 2026
Unprompted review
Reply from O2 - Bluewater
Hi Olumuyiwa, thank you for your review and happy to hear that an appointment was arranged quickly to help with your request. Thank you for taking the time to share your experience with us.
Welcoming and efficient
Welcoming and efficient
Dale listened and acted on my query and resolved the issue
Thank you!
22 July 2026
Unprompted review
Reply from O2 - Bluewater
Thanks for your review Dora! It's great to hear about the service that you've had from Dale and that he listened to everything that you needed to ensure your query was fully resolved!
Herbie was very helpful and a pleasure…
Herbie was very helpful and a pleasure to talk to
Very knowledgeable about the product
15 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi David and thanks for letting us know that Herbie was able to help you with your query. We'll be sure to pass your kind comments on to him and thank you for taking the time to share your experience.
Professional
16 July 2026
Unprompted review
Reply from O2 - Bluewater
Thanks for the review Marian, we're pleased to hear you've had a positive experience with us and thank you for choosing O2.
Herbie served us at the O2 and provided…
Herbie served us at the O2 and provided excellent service. He was very friendly, attentive, and made sure we had everything we needed throughout our visit. His positive attitude and professionalism made our experience even better. Thank you, Herbie—we really appreciated your great service!
16 July 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for your review Heva and happy to hear that Herbie provided excellent service during your visit, with his positive attitude and professionalism making your experience even better. We'll be sure to pass on your lovely feedback and we really appreciate you taking the time to share your experience.
Shannon was calm and extremely helpful
Shannon was calm and extremely helpful. She helped solve a problem we'd been struggling with for ages. 5 star customer service, can't thank her enough!
15 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi RS, thank you for such a lovely review.
We're glad that Shannon could help get the issue sorted after such a long struggle. It's great to hear that her calm and helpful approach made such a positive difference.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ylUCvu
Facebook: https://bit.ly/4hgyYTh
Customer service was excellent
Customer service was excellent. Harry was very helpful & explained everything regarding the upgrade of my phone & taking out a broadband deal.
11 July 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for your review Deborah! We're delighted to hear that you received excellent customer service from Harry. It's great to know he was able to help with your phone upgrade and Broadband deal, taking the time to explain everything clearly and make the process straightforward.
We'll be sure to pass on your kind words to Harry. Thank you for recognising his efforts – feedback like this means a lot and highlights the high standard of service we strive to provide.
You know where we are if you need anything else 💙
Lovely man dale helped with my email…
Lovely man dale helped with my email issues.
1 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Phil,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Dale was able to help you with your email issues. We understand how frustrating technical problems can be, so it's great to know that Dale provided the support you needed and helped get things sorted.
We'll be sure to pass your kind feedback on to Dale. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Te best one its sorted everything fast
9 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R5a0vy
📘 Facebook: https://bit.ly/4w6dIUT
Reply from O2 - Bluewater
Hi Ballen,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SKoAsX
📘 Facebook: https://bit.ly/4vnVCwm
Herbie was quick and prompt and…
Herbie was quick and prompt and resolved my issue perfectly
4 July 2026
Unprompted review
Reply from O2 - Bluewater
Hi Jonny,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vVR5Cz
📘 Facebook: https://bit.ly/44imN0G
Visited the O2 store at Bluewater - great customer service
Visited the O2 store at Bluewater. As soon as we entered the store we were greeted with a friendly hello. On explaining why we were there we were quickly passed over to a colleague, Christian, who was friendly, helpful and patient (our issue took ages to sort). He needed some assistance from a manager who again was friendly, engaging and helpful. Very impressed - thank you Bluewater O2!
3 July 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gU9LxO
Facebook: https://bit.ly/4bwQTRV
Great customer service
Dale served me in the O2 store at Bluewater and what was nice was the fact that not only did he show a lot of patience with my enquiry he also wasn’t afraid to ask one of his colleagues for their input instead of trying to bluff his way through, I felt that this gave me a better customer experience and left me feeling confident that he had done all that he could to assist me
1 July 2026
Unprompted review
Reply from O2 - Bluewater
Thanks for your review! It is great to hear about the level of service you have received.
Sorted my problem quickly and…
Sorted my problem quickly and professionally
27 June 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bhyuZ8
Facebook: https://bit.ly/4oYG68D
Herbie helped me reactivate my eSIM…
Herbie helped me reactivate my eSIM today and was really friendly throughout. He made the process quick and easy, and everything was sorted in no time.
18 June 2026
Unprompted review
Reply from O2 - Bluewater
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Tbs2wD
Facebook: https://bit.ly/4vEx9nH
Herbie was the goat
Herbie was very articulate and confident which made the my experience efficient and carefree.
22 June 2026
Unprompted review
Reply from O2 - Bluewater
Hi Harry,
Thank you for taking the time to leave a review.
We're delighted to hear that Herbie provided such a positive experience. It's wonderful to know that his articulate and confident approach helped make the process efficient and carefree for you.
Providing clear, knowledgeable, and reassuring support is what we strive for, so it's great to hear that Herbie delivered exactly that. We'll be sure to pass your kind feedback on to him, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wcFWNL
📘 Facebook: https://bit.ly/4fqUaUg
Harry made my day
22 June 2026
Unprompted review
Reply from O2 - Bluewater
We're glad to hear that Harry made your day! If you need anything else you know where we are 💙
I had problems with International calls…
I had problems with International calls and Herbie patiently listened me and helped me to solve my problem and explained me everything what we did , how can i add and cancel extras and checked with me if my International calls are working to make sure all done properly.
17 June 2026
Unprompted review
Reply from O2 - Bluewater
Hello Darya,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fYABEJ
Facebook: https://bit.ly/4gnrugQ
Reply from O2 - Bluewater
Hi Paul,
Thank you for taking the time to leave a review.
We're delighted to hear that Herbie from our Bluewater store was amazing. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that Herbie made such a positive impression during your visit.
We'll be sure to pass your kind feedback on to Herbie, who will be pleased to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yquYpn
📘 Facebook: https://bit.ly/4wTARtK
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