Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... See more
Company replied
Location
Switch locationUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
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Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... See more
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I was trying to change my number from payg for more than a week now tried speaking to o2 on the phone but they were no help. So as a last resort i came to the store in leeds trinity, pk was really pro... See more
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Wouldn’t even give it 1 ⭐️ The rudeness and lies from the staff to myself, my 13 year old daughter and my mum was disappointing and disgusting behaviour. My sim was waiting a replacement sim due... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, United Kingdom
- 0113 246 9022
4.8
Excellent
81 reviews
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PK support
PK connected my watch after a few connection challenges. He persevered to resolve the issue.
6 September 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Neil,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to get your watch connected despite the challenges along the way. We know how frustrating technical setup issues can be, so it's wonderful to know that PK persevered and worked through the problem until it was resolved.
Providing knowledgeable, patient, and customer-focused support is what we strive for, so it's fantastic to hear that PK's determination and expertise made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to PK, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qV8J7G
📘 Facebook: https://bit.ly/3UEHSRp
Thank you for choosing O2.
Thank you very much pk
6 September 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Rudy,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to help you. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that you had a positive experience.
We'll be sure to pass your kind feedback on to PK, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4dih8ML
📘 Facebook: https://bit.ly/4yJvq1B
Thank you for choosing O2.
Very helpful
5 September 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Victoria,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the service very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3UuweZk
📘 Facebook: https://bit.ly/4qYiCkV
Thank you for choosing O2.
Reply from O2 - Leeds Trinity
Hello Eyob,
Thank you for taking the time to leave us a review.
We're very pleased to hear that Shruthi was able to help get your issues resolved and provide such a great service.
Thanks again for leaving your review for us.
Professional and Pleasant
Went to swap my old phone data to a new phone. A nice assistant called Addy took me through the process super fast and sorted it in no time. Really professional and pleasant.
20 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hello Kate,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Addy was able to help transfer your data to your new phone quickly and efficiently. It's great to know that you found the service professional, pleasant, and hassle-free.
We'll be sure to pass your kind comments on to Addy, who will be thrilled to know their assistance made such a positive impression.
We hope you enjoy your new phone, and thank you for choosing us.
I had issue with me Internet which was…
I had issue with me Internet which was quickly resolved by pk. I super satisfied with service.
18 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hello Bill,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wyanx8
Facebook: https://bit.ly/4wEg0db
Reply from O2 - Leeds Trinity
Thanks for the 5* review - it's great to hear that you have had such a positive experience with us. You know where we are if you need anything else.
Excellent Customer support
I would like to give positive feedback to PK, an O2 customer service team member in Trinity Leeds for his excellent support.
P. K is friendly, patient, and extremely knowledgeable. He assisted my daughter in getting her new SIM working while keeping the same phone number, and he also helped to have the number unbarred as the old one was stolen. P. K went above and beyond to assist with technical issues on my daughter's new iPhone and successfully got the phone working again.We really appreciated how happy he was to answer all of our questions and explain everything clearly. The whole experience was reassuring and professional, and we are very grateful for the time and effort PK took to help my daughter.
Thank you to PK for providing such excellent O2 customer service!
12 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us such a wonderful review.
We're so pleased to hear that PK was able to help you and answer all your questions. We understand that situations like this can sometimes be overwhelming, so it's great to know that PK was able to provide the support, guidance, and reassurance you needed during a difficult time.
We know how important it is to feel listened to and supported when you reach out for help, and we're delighted that PK made such a positive difference to your experience. We'll be sure to pass on your kind words, as I'm sure they'll mean a lot.
If you need any further assistance or have any other questions, please don't hesitate to get in touch using one of the following contact methods. We'll be more than happy to help:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4bIH6IL
Facebook: https://bit.ly/4qarXFW
Thank you again for your lovely feedback, and we wish you all the very best. 💙
Wouldn’t even give it 1 ⭐️
Wouldn’t even give it 1 ⭐️
The rudeness and lies from the staff to myself, my 13 year old daughter and my mum was disappointing and disgusting behaviour.
My sim was waiting a replacement sim due to it being faulty. This took almost 3 weeks to resolve. When contacting trinity leeds 02 to see if my replacement sim had arrived the guy on the phone said yes, make your way here and bring I.D
On arrival a lady who spoke to us in the most rude manner said your sim isn’t here and your contract has been cancelled. It took 1 hour to get to this store and the guy who I had originally spoke with was laughing in my face and making horrible gestures towards us. Neither of the staff were helpful and didn’t want to help get my phone back up and running. They all laughed at us once leaving the store upset and annoyed that we are paying for a service that no longer works. They have lost 3 loyal customers of 30+ years. The staff at this location should be ashamed of how they treat their customers. How do they even get custom when they are not willing to help. I even came to this store 5 months ago to upgrade my phone but they couldn’t even do that so i went to Apple store and purchased a brand new iPhone 17 pro max. Absolutely disgusting behaviour. I WILL NOT RETURN.
11 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to wait weeks for a replacement SIM, be advised that it had arrived, and then make a lengthy journey to the store only to be told otherwise.
We're particularly disappointed to hear your concerns regarding the service you received in store. We want all customers to be treated with courtesy, professionalism, and respect, and we're sorry to hear that you left feeling upset and unsupported after trying to resolve an issue with your account.
We appreciate you taking the time to share your feedback and are disappointed to hear that this experience has affected the confidence of yourself and your family after so many years as customers.
If you'd like to raise or escalate a complaint, details of our complaints process can be found here:
🔗 https://bit.ly/4wHYDZn
You can also get in touch with us using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wWte6k
📘 Facebook: https://bit.ly/4xz2TuT
Thank you for your feedback.
PK went above and beyond
PK went above and beyond, helped us through a difficulty situation. Was the reason I committed to a new contract
8 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi David, thank you for taking the time to leave us a review. We're so glad to hear about your experience with PK, especially during a difficult situation. If you'd like any assistance in the future, please reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wB2BD3
Facebook: https://bit.ly/4wjkQN3
Instagram: https://bit.ly/45Prkby
I was trying to change my number from…
I was trying to change my number from payg for more than a week now tried speaking to o2 on the phone but they were no help. So as a last resort i came to the store in leeds trinity, pk was really professional and sorted my problem in 15 minutes. He was reassuring and humble throughout the process. I highly recommend the leeds trinity store.
8 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Abreham and thank you for your review. We're sorry to hear you had trouble getting your number changed, but we're delighted that PK at our O2 Leeds Trinity store was able to resolve everything for you. Thank you for recommending the store, and sharing your experience with us.
I came to 02 shop this is a second time…
I came to 02 shop this is a second time this gentleman served me with his best which is made me feel very satisfied
4 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Ari,
Thank you for taking the time to leave a review.
We're delighted to hear that you returned to the O2 store and received such excellent service again. It's wonderful to know that the gentleman who assisted you did his very best to help and left you feeling so satisfied with your experience.
Providing friendly, knowledgeable, and consistent support is what we strive for, so it's fantastic to hear that your visit was such a positive one.
We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their service was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wIiubF
📘 Facebook: https://bit.ly/4q2h2OO
Thank you for choosing O2.
PK was professional and great customer…
PK was professional and great customer service
4 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Shirley,
Thank you for taking the time to leave a review.
We're delighted to hear that PK provided professional service and great customer care. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that PK made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to PK, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hO0rMl
📘 Facebook: https://bit.ly/4fDvwRt
Thank you for choosing O2.
Pk was really kind and polite
Pk was really kind and polite. He helped me with my network issues and phone. I am really glad I went to the store in trinity. I recommend leeds trinity o2 to everyone.
1 August 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Mavis, thank you for your review and pleased to hear that PK were able to help resolve your network and phone issues, and that you left feeling reassured and supported during your visit at our O2 Trinity Leeds store. We'll make sure your comments are passed on, and thanks for taking the time to share your experience with us.
Thank you so much PK for helping me…
Thank you so much PK for helping me with my contract and my phone. I have learning difficulties but you were really patient and polite. I really appreciate you time and efforts.
23 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Gal and pleased to hear that PK was able to support you with your phone and contract in a way that worked for you. Providing friendly, patient, and personalised service is important to us, and it's great to know that PK took the time to help and make the experience a positive one. Thanks for sharing your experience with us.
Pk helped me with my number transfer
Pk helped me with my number transfer. He is really good.
23 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Nazar,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to help with your number transfer and provide such a positive experience. We know how important it is for transfers to go smoothly, so it's wonderful to hear that PK was able to assist you and make the process straightforward.
We'll be sure to pass your kind feedback on to PK, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Raj4PX
📘 Facebook: https://bit.ly/4pCOyuz
Thank you for choosing O2.
Pk was really helpful in sorting my…
Pk was really helpful in sorting my contract details. He helped me setup my O2 app. I super satisfied with the service.
22 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi and thank you for your review. We're happy to hear that PK was able to help with your contract details and get your My O2 app set up for you. It's great that he made your visit a positive experience and thanks for choosing us.
Thanks pk for helping with the my o2
22 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Steven and happy to hear that PK was able to help you with the My O2 app and provide the support you needed. Thanks for taking the time to leave your feedback and for choosing O2.
The store staff pk was really polite…
The store staff pk was really polite and helped me sort my mobile phone. Wonderful service.
22 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Edith, thank you for your review and pleased to hear that PK was able to help sort out your mobile phone and provide such polite and helpful service. We appreciate you taking the time to share your experience and thanks for choosing us.
Pk was really amazing
Pk was really amazing, he helped me sort out my number. I really glad I visited the store in Trinity.
19 July 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for your review Kartarik and we're happy to hear that PK was able to help sort out your number and make your visit to our Leeds Trinity store a positive experience We'll be sure to pass on your feedback to him and thanks for choosing O2.
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