We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
They have very bad service…they only focus on selling phone by making fool to the customer…they are not trained enough to deal with customer…if there is options of no star then i will give no any rati... See more
Company replied
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
202 reviews
Asks customers to review
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Great service in store
Abdulkarim was very professional, informative and had great customer service. Explained all options clearly and concisely. Happy to visit the store again.
2 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amina k was extremely helpful and…
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k !
2 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Hafsah,
Thank you for taking the time to share your experience. We're so pleased to hear that Amina K was able to help and resolve your concerns straight away. Providing prompt, professional support is what we aim for, and it's wonderful to know she made such a positive impression.
Abdul karim.
Abdul karim.. excellent customer service I didn’t have to wait long and he fixed the problem straight away! Happy customer!!! Thank you
1 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your review, and we're pleased to hear that Abdul was able to resolve your issue quickly, and without waiting for long. We'll pass this on and thanks for taking the time to share your experience with us, and recognising Abdul's service.
Abdulkarim
Abdulkarim, was very friendly and helpful. He understood what I wanted. Great staff and the service was excellent
31 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi there,👋
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Abdulkarim was friendly, helpful, and took the time to understand exactly what you wanted. It's fantastic to know that you received excellent service and had such a positive experience.😊
We'll be sure to pass your kind feedback on to Abdulkarim and the team. Comments like yours are greatly appreciated and help recognise the great work our colleagues do every day.
If you ever need any assistance in the future, please don't hesitate to get in touch:👇
Call 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/3V6qJ2Y
Facebook: https://bit.ly/4yhAc6c
Thank you again for choosing O2.💙
Pablo the friendly technician
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing all he can to replace the new mobile...but what actually happrned the screen protector was still on which made the situation hilarious! Lol thank you Pablo for your time !
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Pedro,👋
Thank you for taking the time to leave such a wonderful review!😊
We're delighted to hear that Pablo provided professional and friendly service and was able to help resolve the issue for you. The screen protector twist certainly gave everyone an unexpected laugh, and we're glad it turned into such a memorable experience!
We'll be sure to pass your kind words on to Pablo, who will be pleased to know that his patience and dedication, were appreciated. Thank you again for choosing O2 and for sharing your story with us!💙
If you ever need any help in the future, please don't hesitate to get in touch:
Call: 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4wWigg8
Facebook: https://bit.ly/45WRAks
Wasima was very hard working and helped…
Wasima was very hard working and helped me with my data transfer for my phone. Pleasure to come to o2 and know the staff will take care of me. Thank you for the time taken, much appreciated
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Julieka,
Thank you for taking the time to leave a review. We're delighted to hear that Wasima provided such excellent customer service during your conversation with them. It's also great to know our team members are giving such great customer service.
10/10 great customer service by Wasima…
10/10 great customer service by Wasima . She was very helpful and managed to help with me the phone I wanted. She also helped give me advice on another existing line that I have. I love my new pixel xl by the way thank you 😊
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello there,
Thank you for taking the time to leave a review. We're delighted to hear that Wasima provided such excellent customer service and helped you find the right phone. It's also great to know she was able to assist with your existing line and provide helpful advice.
We hope you continue to enjoy your new Pixel XL.
Poor phone reception always
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
27 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mike, thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your phone signal in your area, and for any inconvenience or frustration this may have caused.
We're unable to see any issues on our system in the postcode you provided; if you are still experiencing poor signal, we ask that you report it on the My Network app. This is the best way to bring issues to the attention of the relevant team, and you can also test speeds and receive updates on faults.
For more information about the My Network app, please follow this link 👉: https://bit.ly/4i2jEKr
If you require any further assistance, we kindly ask that you reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4i1JVZk
Facebook: https://bit.ly/46sVBND
Instagram: https://bit.ly/4ydTxFo
Reply from O2 - London Westfield Stratford
Hi Alexis,👋
Thank you for taking the time to leave us a review. We're delighted to hear that you received great service and that our team was able to help you out. We really appreciate your kind feedback and will be sure to share it with the team.
If you ever need any help in the future, please don't hesitate to get in touch using one of the contact methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4xtWEca
Facebook: https://bit.ly/4y27khT
Thanks again for your lovely review, Alexis. We look forward to helping you again in the future.😊
Abdulkarim was really helpful in…
Abdulkarim was really helpful in sorting out my issue. Knows what he’s doing , very knowledgeable and experienced - couldn’t recommend more!
However the store assistant store manager in west field White City, was really unhelpful asking for a bunch of documents difficult for me to get. Wasn’t understanding of the situation and despite speaking to customer service. Terrible service from him but 5*s from Abdulkarim.
26 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Yvonne, thank you for taking the time to leave us a review. We're pleased to hear that you had a great experience with Abdulkarim, and that he was able to assist you with your issue. We would appreciate it if you could reach out with some more information regarding your experience using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wR8snG
Facebook: https://bit.ly/4xbEZoR
Instagram: https://bit.ly/45VgbWO
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review. We're delighted to hear that Abdulkarim provided you with great service.😊
We'll be sure to pass your kind feedback on to him, as it's always wonderful to hear when our colleagues have made a positive impression.
Thanks again for sharing your experience and for choosing O2. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.💙
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xqoLZV
Facebook: https://bit.ly/4wSfdWs
Thanks pablo
Thanks pablo, very helpful in explaining what is available and offers much appreciated
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Kapilan. We're delighted to hear that you had a great experience with Pablo, and that he was able to share his knowledge with you. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hQvQhl
Facebook: https://bit.ly/4xouzD6
Instagram: https://bit.ly/4cbKeNy
Pablo helped me so much
I came into store because I had a problem that I had been paying for an extra number that I never used. Pablo helped me to cancel the number and have a refund. It was difficult for me but pablo was patient and helped me
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Ashfaq. We're delighted to hear about your experience in store with Pablo, and that he was able to assist you in cancelling your number and issuing a refund. If you'd like any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhEyKl
Facebook: https://bit.ly/3SZvGKp
Instagram: https://bit.ly/4gSzOVF
Pablo was great
I came to the shop today for help with a new SIM card and Pablo was very help very helpfulul and did it quick. Good memeber of staff
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave this review.
We're delighted to hear that Pablo provided such helpful and efficient service when assisting you with your new SIM card. It's great to know he was able to get everything sorted quickly and make your visit a positive experience.
We'll be sure to pass your kind feedback on to Pablo and the team. Thank you for recognising his excellent customer service. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gut9j8
Facebook: https://bit.ly/4gl44Z5
Thank you again for your feedback, and we look forward to helping you again in the future. 😊
Pablo and Shaunel were very quick with…
Pablo and Shaunel were very quick with our issue and went the extra mile to go to the back room to get larger eSIMs for us They were very helpful and I loved the service
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Odafe,
Thank you for taking the time to leave us a review.
We're pleased to hear that Pablo and Shaunel were able to help resolve your issue quickly and went the extra mile to assist you. It's great to know you found them helpful and were happy with the service you received.
I came to the shop because I was having…
I came to the shop because I was having issues with my data. Pablo was the one who attended to my case, and he was very kind and helpful. He made a duplicate SIM for me, and I hope this resolves the problem. Thank you, Pablo, for your excellent service!
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ana, thank you for taking the time to leave us a review. We're so pleased to hear that you had a fantastic experience in store with Pablo, and that he was able to assist you with your data issues. If you do require any help in the future, you can always reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zFsnbE
Facebook: https://bit.ly/4gRE0oy
Instagram: https://bit.ly/4gRl35w
Abdul karim was very helpful
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Raymond, thank you for taking the time to leave a review. We're pleased to hear that Abdul helped you and made the experience a positive one. Thanks for taking the time to share your experience with us and recognising Abdul's service! 😊
I would like to say a very big thank ❤️…
I would like to say a very big thank ❤️ you to Maria, who helped me at the EE store in Stratford.
I came to the store because I wanted to join EE for mobile internet. Maria was incredibly friendly, welcoming and professional. She explained everything to me in great detail, including the EE internet plans, connections and all the options available.
What impressed me most was the way she communicated with me.✨ She was warm, patient, kind and always smiling. She made me feel comfortable and valued as a customer. She also gave me some lovely compliments and spoke to me with such genuine warmth and care that it felt almost like talking to my own daughter, someone who truly wants the best for me✨
I was absolutely delighted with the service I received from Maria. She is a wonderful representative of EE and deserves to be recognised for her kindness, professionalism and excellent customer service.
Please pass on my sincere thanks to her. She made my visit a genuinely lovely experience ❤️✨
20 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review.😊
We're delighted to hear that Wasima provided such excellent service and made a positive impression. It's wonderful to know that her professionalism and customer care were perfect during your experience.
We'll be sure to pass your kind feedback on to Wasima. Thank you for choosing O2, and we hope to serve you again soon.💙
Pablo was very friendly and…
Pablo was very friendly and professional, he was polite and he helped me find then best plan suitable for my needs, and was able to answer to all my concerns.
22 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Vi, thank you for your fantastic 5-star review.
We're so glad to hear that Pablo provided such a friendly and professional service. It's great to know that he took the time to understand your needs, recommend the most suitable plan, and answer all of your questions and concerns.
We'll be sure to pass your kind feedback on to Pablo, who I'm sure will be pleased to hear it. Thank you for choosing us, and we appreciate you taking the time to share your experience. 😊
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