We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k... See more
Company replied
They have very bad service…they only focus on selling phone by making fool to the customer…they are not trained enough to deal with customer…if there is options of no star then i will give no any rati... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amina K was very helpful
Amina K was very helpful, friendly and fast
4 September 2026
Unprompted review
Abdul was fantastic
Abdul was fantastic, helped me set up my WhatsApp and all my pay monthly queries, Top man!
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent polite man credit to 02
4 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Chris,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service and found the colleague who assisted you to be so polite. Providing friendly, professional, and customer-focused support is what we strive for, so it's wonderful to know that your experience was such a positive one.
It's especially great to hear that you consider them a credit to O2. We'll be sure to share your kind feedback with the team, who will be delighted to know that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qU0xEN
📘 Facebook: https://bit.ly/4ii23hT
Thank you for choosing O2.
Wasima was very good and i was without…
Wasima was very good and i was without service for six weeks as i was abroad and my phone was having issues, she fixed that instantly and really made my day i am so grateful I was not able to receive calls for a long time and she has solved all my issues straight away.
3 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Batool,
Thank you for taking the time to leave a review.
We're delighted to hear that Wasima was able to help after you had been without service for six weeks while abroad. We can appreciate how frustrating it must have been to be unable to receive calls for such a long period, especially when you were experiencing issues with your phone.
It's fantastic to know that Wasima was able to identify the problem, resolve it quickly, and get everything working again for you. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to hear that she made such a positive difference and really made your day.
We'll be sure to pass your kind feedback on to Wasima, who will be delighted to hear how much her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3SQrQ6m
📘 Facebook: https://bit.ly/4ybg99a
Thank you for choosing O2.
Reply from O2 - London Westfield Stratford
Hi Anastassia,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience and found the information provided helpful. It's wonderful to know that Pablo was so knowledgeable and able to assist you with your queries.
Providing friendly, informative, and customer-focused support is what we strive for, so it's fantastic to hear that Pablo made such a positive impression.
We'll be sure to pass your kind feedback on to Pablo, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xbLQyu
📘 Facebook: https://bit.ly/4hd18NB
Thank you for choosing O2.
Great service in store
Abdulkarim was very professional, informative and had great customer service. Explained all options clearly and concisely. Happy to visit the store again.
2 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Jade, thank you for your lovely feedback. We're so pleased to hear that Abdulkarim provided such professional, informative service and took the time to explain all your options clearly. We'll be sure to pass on your kind words. We look forward to welcoming you back to the store again soon! 😊
Amina k was extremely helpful and…
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k !
2 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Hafsah,
Thank you for taking the time to share your experience. We're so pleased to hear that Amina K was able to help and resolve your concerns straight away. Providing prompt, professional support is what we aim for, and it's wonderful to know she made such a positive impression.
Abdul karim.
Abdul karim.. excellent customer service I didn’t have to wait long and he fixed the problem straight away! Happy customer!!! Thank you
1 September 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your review, and we're pleased to hear that Abdul was able to resolve your issue quickly, and without waiting for long. We'll pass this on and thanks for taking the time to share your experience with us, and recognising Abdul's service.
Abdulkarim
Abdulkarim, was very friendly and helpful. He understood what I wanted. Great staff and the service was excellent
31 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi there,👋
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Abdulkarim was friendly, helpful, and took the time to understand exactly what you wanted. It's fantastic to know that you received excellent service and had such a positive experience.😊
We'll be sure to pass your kind feedback on to Abdulkarim and the team. Comments like yours are greatly appreciated and help recognise the great work our colleagues do every day.
If you ever need any assistance in the future, please don't hesitate to get in touch:👇
Call 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/3V6qJ2Y
Facebook: https://bit.ly/4yhAc6c
Thank you again for choosing O2.💙
Pablo the friendly technician
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing all he can to replace the new mobile...but what actually happrned the screen protector was still on which made the situation hilarious! Lol thank you Pablo for your time !
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Pedro,👋
Thank you for taking the time to leave such a wonderful review!😊
We're delighted to hear that Pablo provided professional and friendly service and was able to help resolve the issue for you. The screen protector twist certainly gave everyone an unexpected laugh, and we're glad it turned into such a memorable experience!
We'll be sure to pass your kind words on to Pablo, who will be pleased to know that his patience and dedication, were appreciated. Thank you again for choosing O2 and for sharing your story with us!💙
If you ever need any help in the future, please don't hesitate to get in touch:
Call: 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4wWigg8
Facebook: https://bit.ly/45WRAks
Wasima was very hard working and helped…
Wasima was very hard working and helped me with my data transfer for my phone. Pleasure to come to o2 and know the staff will take care of me. Thank you for the time taken, much appreciated
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Julieka,
Thank you for taking the time to leave a review. We're delighted to hear that Wasima provided such excellent customer service during your conversation with them. It's also great to know our team members are giving such great customer service.
10/10 great customer service by Wasima…
10/10 great customer service by Wasima . She was very helpful and managed to help with me the phone I wanted. She also helped give me advice on another existing line that I have. I love my new pixel xl by the way thank you 😊
29 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello there,
Thank you for taking the time to leave a review. We're delighted to hear that Wasima provided such excellent customer service and helped you find the right phone. It's also great to know she was able to assist with your existing line and provide helpful advice.
We hope you continue to enjoy your new Pixel XL.
Poor phone reception always
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
27 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mike, thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your phone signal in your area, and for any inconvenience or frustration this may have caused.
We're unable to see any issues on our system in the postcode you provided; if you are still experiencing poor signal, we ask that you report it on the My Network app. This is the best way to bring issues to the attention of the relevant team, and you can also test speeds and receive updates on faults.
For more information about the My Network app, please follow this link 👉: https://bit.ly/4i2jEKr
If you require any further assistance, we kindly ask that you reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4i1JVZk
Facebook: https://bit.ly/46sVBND
Instagram: https://bit.ly/4ydTxFo
Reply from O2 - London Westfield Stratford
Hi Alexis,👋
Thank you for taking the time to leave us a review. We're delighted to hear that you received great service and that our team was able to help you out. We really appreciate your kind feedback and will be sure to share it with the team.
If you ever need any help in the future, please don't hesitate to get in touch using one of the contact methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4xtWEca
Facebook: https://bit.ly/4y27khT
Thanks again for your lovely review, Alexis. We look forward to helping you again in the future.😊
Abdulkarim was really helpful in…
Abdulkarim was really helpful in sorting out my issue. Knows what he’s doing , very knowledgeable and experienced - couldn’t recommend more!
However the store assistant store manager in west field White City, was really unhelpful asking for a bunch of documents difficult for me to get. Wasn’t understanding of the situation and despite speaking to customer service. Terrible service from him but 5*s from Abdulkarim.
26 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Yvonne, thank you for taking the time to leave us a review. We're pleased to hear that you had a great experience with Abdulkarim, and that he was able to assist you with your issue. We would appreciate it if you could reach out with some more information regarding your experience using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wR8snG
Facebook: https://bit.ly/4xbEZoR
Instagram: https://bit.ly/45VgbWO
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review. We're delighted to hear that Abdulkarim provided you with great service.😊
We'll be sure to pass your kind feedback on to him, as it's always wonderful to hear when our colleagues have made a positive impression.
Thanks again for sharing your experience and for choosing O2. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.💙
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xqoLZV
Facebook: https://bit.ly/4wSfdWs
Thanks pablo
Thanks pablo, very helpful in explaining what is available and offers much appreciated
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Kapilan. We're delighted to hear that you had a great experience with Pablo, and that he was able to share his knowledge with you. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hQvQhl
Facebook: https://bit.ly/4xouzD6
Instagram: https://bit.ly/4cbKeNy
Pablo helped me so much
I came into store because I had a problem that I had been paying for an extra number that I never used. Pablo helped me to cancel the number and have a refund. It was difficult for me but pablo was patient and helped me
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Ashfaq. We're delighted to hear about your experience in store with Pablo, and that he was able to assist you in cancelling your number and issuing a refund. If you'd like any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhEyKl
Facebook: https://bit.ly/3SZvGKp
Instagram: https://bit.ly/4gSzOVF
Pablo was great
I came to the shop today for help with a new SIM card and Pablo was very help very helpfulul and did it quick. Good memeber of staff
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave this review.
We're delighted to hear that Pablo provided such helpful and efficient service when assisting you with your new SIM card. It's great to know he was able to get everything sorted quickly and make your visit a positive experience.
We'll be sure to pass your kind feedback on to Pablo and the team. Thank you for recognising his excellent customer service. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gut9j8
Facebook: https://bit.ly/4gl44Z5
Thank you again for your feedback, and we look forward to helping you again in the future. 😊
Pablo and Shaunel were very quick with…
Pablo and Shaunel were very quick with our issue and went the extra mile to go to the back room to get larger eSIMs for us They were very helpful and I loved the service
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Odafe,
Thank you for taking the time to leave us a review.
We're pleased to hear that Pablo and Shaunel were able to help resolve your issue quickly and went the extra mile to assist you. It's great to know you found them helpful and were happy with the service you received.
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