Set up a new contract with O2 and agreed a 10% discount with a store representative, confirmed by a text message with a discount code, bringing my monthly bill to £15.66. The discount was never appl... See more
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Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
Abdulkarim was a was pleasure and super helpful and I couldn’t have done it without him x thanks you for a great experience x thank
Company replied
A huge thank you to Amina K for the amazing service! I needed a SIM replacement and had already visited the store a few days earlier, but unfortunately her colleagues weren’t able to resolve the i... See more
Company replied
O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.8
Excellent
228 reviews
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Pablo and Shaunel were very quick with…
Pablo and Shaunel were very quick with our issue and went the extra mile to go to the back room to get larger eSIMs for us They were very helpful and I loved the service
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Odafe,
Thank you for taking the time to leave us a review.
We're pleased to hear that Pablo and Shaunel were able to help resolve your issue quickly and went the extra mile to assist you. It's great to know you found them helpful and were happy with the service you received.
I came to the shop because I was having…
I came to the shop because I was having issues with my data. Pablo was the one who attended to my case, and he was very kind and helpful. He made a duplicate SIM for me, and I hope this resolves the problem. Thank you, Pablo, for your excellent service!
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ana, thank you for taking the time to leave us a review. We're so pleased to hear that you had a fantastic experience in store with Pablo, and that he was able to assist you with your data issues. If you do require any help in the future, you can always reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zFsnbE
Facebook: https://bit.ly/4gRE0oy
Instagram: https://bit.ly/4gRl35w
Abdul karim was very helpful
25 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Raymond, thank you for taking the time to leave a review. We're pleased to hear that Abdul helped you and made the experience a positive one. Thanks for taking the time to share your experience with us and recognising Abdul's service! 😊
I would like to say a very big thank ❤️…
I would like to say a very big thank ❤️ you to Maria, who helped me at the EE store in Stratford.
I came to the store because I wanted to join EE for mobile internet. Maria was incredibly friendly, welcoming and professional. She explained everything to me in great detail, including the EE internet plans, connections and all the options available.
What impressed me most was the way she communicated with me.✨ She was warm, patient, kind and always smiling. She made me feel comfortable and valued as a customer. She also gave me some lovely compliments and spoke to me with such genuine warmth and care that it felt almost like talking to my own daughter, someone who truly wants the best for me✨
I was absolutely delighted with the service I received from Maria. She is a wonderful representative of EE and deserves to be recognised for her kindness, professionalism and excellent customer service.
Please pass on my sincere thanks to her. She made my visit a genuinely lovely experience ❤️✨
20 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review.😊
We're delighted to hear that Wasima provided such excellent service and made a positive impression. It's wonderful to know that her professionalism and customer care were perfect during your experience.
We'll be sure to pass your kind feedback on to Wasima. Thank you for choosing O2, and we hope to serve you again soon.💙
Pablo was very friendly and…
Pablo was very friendly and professional, he was polite and he helped me find then best plan suitable for my needs, and was able to answer to all my concerns.
22 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Vi, thank you for your fantastic 5-star review.
We're so glad to hear that Pablo provided such a friendly and professional service. It's great to know that he took the time to understand your needs, recommend the most suitable plan, and answer all of your questions and concerns.
We'll be sure to pass your kind feedback on to Pablo, who I'm sure will be pleased to hear it. Thank you for choosing us, and we appreciate you taking the time to share your experience. 😊
Wasima,Amina andItmamul were so…
Wasima,Amina andItmamul were so helpful,over and above what i expected.I strongly recommend them for promotion..
22 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your lovely review Mante! It's great to hear about the service and experience you have had from the staff in store - we'll be sure to pass this on 💙
Best customer service representative - Amina D
I was assisted by Amina D and it’s been an absolute pleasure. I have been moving from store to store to resolve a fraud situation. I was tossed around several times but meeting Amina changed everything. She was calm, patient, articulate, and she bent her back over just to ensure my case was resolved. She stood on business, ensured everyone she spoke to understood that the matter had to be resolved today. I don’t know how she’s done it but what took me 4 months of frustration and countless visits to several stores, she resolved in a matter of hours. She was able to ensure closure of fraudulent account within 24 hours, credit amendment within 5-7 working days and a compensation. I can’t thank you enough Amina D. Best customer service representative I’ve ever met.
19 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Blessing,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Amina. We understand how frustrating it must have been to spend four months trying to resolve a fraud-related issue and be passed between different stores without reaching a resolution.
It's fantastic to know that Amina took ownership of the situation, remained calm, patient, and professional throughout, and worked tirelessly to ensure your case was progressed. Providing compassionate, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Amina was able to bring clarity and resolution to a situation that had caused so much frustration.
We're particularly pleased to hear that she was able to help secure the closure of the fraudulent account, arrange the necessary credit file amendments, and support you through to a positive outcome.
We'll be sure to pass your incredible feedback on to Amina, who will be delighted to hear how much her dedication, determination, and professionalism meant to you. Recognition like this means a great deal to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zqjpyW
📘 Facebook: https://bit.ly/4zr9PMj
Thank you for choosing O2.
Had a great experience with amina k on…
Had a great experience with amina k on paying my bill i donr speak enhlush verh well bur she still jelped me and stayed patient qhich is greatly appreciated
17 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Rosemary,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina K was able to help you pay your bill. It's wonderful to know that, even though English is not your first language, she was patient, understanding, and took the time to make sure you received the support you needed.
Providing friendly, accessible, and customer-focused service is what we strive for, so it's fantastic to hear that Amina made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Amina, who will be delighted to hear that her patience and assistance were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45yEcTu
📘 Facebook: https://bit.ly/3SCUuru
Thank you for choosing O2.
Very very satisfying this together
17 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Temi, thanks for your review and pleased to hear you're satisfied with the service you received, and thanks for choosing O2.
Save yourself the hassle of being let down and humiliated - don’t go inside the store!
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both left me in the middle of the store calling customer service in tears! I then spent 3 HOURS on the phone to customer service and was made promises that were not delivered and no notes were placed on my account. I am disgusted and disappointed about all aspects of this situation and the customer service telephone experience. It is catastrophic at best.
It was agreed by phone that termination plans charges would not be charged and that my monthly bill would also be refunded. I also bought a £10 PAYG SIM and the agent on the phone Ahmed (allegedly, but not sure as he didn’t leave any notes on my account) said that he would also credit my account by £5 in this respect as the Classic £5 SIM was not available in that store. When he cut me off for the second time and did not call back, my next call was escalated to a manager named Mohamed F, who sent me a text to say he will look into the matter and leave full notes on my account. He also said he would call me back tomorrow with an update about the false promises made to me.
I was out through a living hell in store and on the phone, and feel nobody should have to endure what I had to today. Insensitive and wholly unacceptable, disrespectful behaviour in person and on the phone.
Thoroughly disappointed by this experience.
16 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mary,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been so disappointed with your experience. We understand how upsetting it can be when you're trying to resolve account concerns and feel that the support you've received, both in store and over the phone, has not met your expectations.
We're particularly concerned to hear that the situation left you feeling distressed and that you spent a considerable amount of time seeking assistance without the outcome you were expecting. We appreciate your feedback regarding both the in-store experience and the communication you received during your calls.
If you'd like to raise or escalate a complaint, details of our complaints process can be found here:
🔗 https://bit.ly/4ziReSJ
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S7d7DL
📘 Facebook: https://bit.ly/3Seixwz
Thank you for your feedback.
Wasima
Wasima
I found wasima a very helpful and professional member of staff with very good patience and understanding when dealing with members of the public requesting help with regards to company's products.
16 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi John, thanks for the lovely comments. It's great to hear that Wasima provided you with such a positive experience.
It's lovely to know that her professionalism, patience and understanding stood out whilst assisting you. We know how important it is to make customers feel supported and informed, and it's wonderful to hear that Wasima took the time to do exactly that.
We'll make sure your kind words are shared with Wasima, as we know she'll really appreciate the recognition.
They werent able to solve the issue on…
They werent able to solve the issue on site but offered a solution, which im hoping works
15 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Rachel, and we're sorry we weren't able to fully resolve the issue during the visit to our O2 store, but we're pleased a solution was offered. We hope it resolves the problem, and if you need any further support, please don't hesitate to get back in touch:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TR80YX
Facebook: https://bit.ly/4wAdapI
Had an amazing experience with Amon’s k…
Had an amazing experience with Amon’s k she fully understood what I needed and kept a smile on her face the whole time. She was very quick and efficient. Give her a raise!
15 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Andy, and we're pleased to hear she as able to help you with your query. It's great to know she was friendly, and fully understood your needs, providing a positive experience during your visit. Thanks for taking the time to share your experience with us and recognising Amon's service.
I came in to the o2 store with an issue…
I came in to the o2 store with an issue with my contract sim. The lively gentlemen Abdulkarim helped me out with a bolt on . Thank you Abdul karim
9 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul was able to help with the issue you were experiencing on your contract SIM. It's wonderful to know that he provided helpful support and was able to get you set up with the right Bolt On for your needs.
Providing friendly, knowledgeable, and efficient service is what we strive for, so it's great to hear that Abdul made such a positive impression.
We'll be sure to pass your kind feedback on to Abdul, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wWz33K
📘 Facebook: https://bit.ly/4cdsykt
Thank you for choosing O2.
Had a lovely experience with amina k…
Had a lovely experience with amina k she was very patient with us and explained all the deals on tv. She gave us 10/10 cudtomer service would definately recommend this store!
8 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Eric, thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Amina in-store, and that she was patient and helpful when it came to explaining our TV deals. Please don't hesitate to reach out if you require any assistance in the future by using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4g1dPu2
Facebook: https://bit.ly/4fZsHce
Instagram: https://bit.ly/4zc50Xe
Abdul was Friendly
Abdul was Friendly, helpful and professional. Quick service. Excellent experience.
7 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Aung and it's great to hear that Abdul was friendly, and able to help you with your query. We're pleased you had such a positive experience and thank you for taking the time to share your experience with us.
Reply from O2 - London Westfield Stratford
Hi Hyda, thank you for your review and we're pleased to hear that Pablo was able to help and provide a great experience. Your comments are greatly appreciated.
Pablo was really helpful in fixing sim…
Pablo was really helpful in fixing sim card issues
6 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback George, and we're pleased to hear that Pablo was able to help resolve your SIM card issues and provide the support you needed. Thank you for taking the time to share your experience with us and we'll be sure to pass this on to make their day.
Amina great customer service …quick and…
Amina great customer service …quick and realiabel
5 August 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Fame,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina provided great customer service. It's wonderful to know that she was quick, reliable, and able to help you with everything you needed.
Providing friendly, efficient, and knowledgeable support is what we strive for, so we'll be sure to pass your kind feedback on to Amina. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RRTRtC
📘 Facebook: https://bit.ly/4bt42f4
Thank you for choosing O2.
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