O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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This is the worst company ever. I had my phone stolen and they haven’t been nothing but rude and unhelpful to me. I’ve been on the phone multiple times to get my new SIM activated. It hasn’t worked. N... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Amins Superstar helped this old dinosaur to set up new phone, she had so much patience, excellent service x
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.8
Excellent
222 reviews
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Abdul Karim and Rekqo gave great…
Abdul Karim and Rekqo gave great service, setting up my new watch. And, took time to explain how it works. Highly recommend.
23 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Judith, thank you for your review and letting us know that Abdul Karim and Rekqo helped you in setting up your new watch. It's great to know they took the time to explain everything clearly and ensure you felt confident using your new device. We hope you enjoy your new watch and thanks for sharing your experience with us.
Amina was really lovely and we spoke a…
Amina was really lovely and we spoke a lot of things about o2 and she encouraged me to download the app and etc.
10/10 service, I’m coming back again and she need a a raise.
23 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Beatrice, thank you for your review. We're happy to hear that Amina provided such friendly and helpful service and took the time to talk you through the benefits of My O2 and getting the app set up. It's wonderful to know you had such a positive experience after visiting our O2 store and felt so well looked after. We'll be sure to let her know and make her day.
Wasima delivered very good service and…
Wasima delivered very good service and also informed me about the offers going on, she provided me with a seamless experience at O2. I would definitely return!
23 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi A Ali, thank you for your review and happy to hear that Wasima provided a positive experience when visiting one of our O2 stores. It's great to know she took the time to keep you informed about the latest offers and ensured you felt well looked after throughout. We'll be sure to pass on your kind feedback to her and make her day.
I came into o2 and spent over 2 hours…
I came into o2 and spent over 2 hours with Wasima and Itmamul as I experienced fraud with my account. I am very glad to have my case resolved with them, as I have had an ongoing fraud investigation for the past few months. They helped me clear the number that was linked to my account, cleared my overdue debt, changed my email to help set up my o2 as it was locked due to the fraud, and also helped me redeem my extra. I was almost completely done and unhappy with O2’s service however they have managed to bring me back content with the customer service. Thank you for fixing all the wrongs I am very grateful for this and I appreciate the hard work and dedication towards resolving this really complicated issue.
22 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to share your experience Rejane and happy to hear that Wasima and Itmamul were able to provide the support you needed during what sounds like a particularly difficult and frustrating situation. We understand how stressful fraud-related issues can be, so it's wonderful to know that they were able to help resolve it for you and rebuild your confidence in our service. We'll be sure to pass on your kind feedback onto them to make their day.
The other employees were so rude
The other employees were so rude. However, Asima was amazing, so friendly and professional!
22 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for taking the time to share your experience Dylan! We're delighted to hear that Asima provided such a friendly and professional experience. Delivering excellent customer service is always our goal, and it's wonderful to know that Asima made such a positive impression.
We'll be sure to share your kind feedback with her.
I came in to store because I needed to…
I came in to store because I needed to change the account name holder and the lovely girl Wasima helped me out. 10/10 service.
22 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your review and happy to hear that Wasima was able to help you with changing the account name and make the process straightforward. It's great to know that you received such excellent service during your visit and we'll be sure to pass this on. Thank you for taking the time to share your experience with us.
Great customer service
Great customer service, I was given excellent service very promptly and officially by Abdulkarim and my problem has been solved. Thank you soo much
22 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your wonderful review. We're delighted to hear that Abdulkarim was able to resolve your issue leaving a positive experience, and we'll be sure to pass your kind feedback on and thank you for taking the time to share your experience.
Lovely experience with Shaunel and…
Lovely experience with Shaunel and wasima was great. They were lovely and patient. Thank you
22 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Esther, thanks for taking the time to leave a review.
We're so glad to hear that Shaunel and Wasima provided such a lovely experience and were patient and helpful throughout.
We'll be sure to pass your kind feedback on to them.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x3wzjH
Facebook: https://bit.ly/4wWyu9o
We had a really good experience at O2
We had a really good experience at O2. Michael was very nice, friendly, and helpful. He took the time to answer all our questions and made the whole experience smooth and pleasant. Thank you, Michael, for the excellent service!
21 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your lovely review Barsha and pleased to hear that Michael made such a positive impression during your visit. Taking the time to answer questions and ensuring customers have a smooth experience is exactly the level of service we strive to provide.
Thanks for letting us know about your experience🙂
Pablo was great
I went in to o2 westfields with the need to pay my outstanding balance in parts. Pablo was extremely helpful, he stayed with me on the phone to understand the payment department as I didn't understand them. Pablo was amazing , highly recommend him as someone to turn to when you're in the o2 store
21 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to share your experience Sam. We're pleased to hear that Pablo was able to support you and make the process easier to understand. His patience, dedication, and willingness to go the extra mile are exactly the kind of service we strive to provide. We'll be sure to pass on your kind words and recognition to Pablo to make his day.
Excellence customer service Pablo
I was at O2 store in stratford this afternnoon for a complain about my samsung watch and Pablo attended to me in a very nice and professional way, he is able to solved all my complians and I very happy.
21 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Busari, thanks for taking the time to leave a review.
We're really pleased to hear that Pablo provided professional and attentive service when assisting with your Samsung watch concern. It's great to know that Pablo was able to resolve all of your issues and leave you feeling happy with the outcome.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bqwCOb
Facebook: https://bit.ly/44JlbNB
Excellent assistance from abdulkarim
Excellent assistance from abdulkarim
21 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Marilyn, thanks for leaving us a review.
It's great to know that Abdulkarim was able to provide excellent assistance and make your experience a positive one. We'll be sure to share your kind words with him.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gMIUUt
Facebook: https://bit.ly/4hokbpA
Abdulkarim was very helpful with…
Abdulkarim was very helpful with getting my sim and device back online, im not the best when it comes to technology so i appreciate Abdul's patience and knowledge, thanks for the great converastion also!
21 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Gonaseelan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that Abdul provided such a great service whilst resolving your issues — it’s always fantastic to receive positive feedback like this.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bVCzma
Facebook: https://bit.ly/44H5gPT
Spoke to wasima
Spoke to wasima. She helped me a lot to cancel my sim contract that was outstanding. Very quick and intelligent lady.
20 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the lovely review Okanya. We're pleased to hear Wasima was able to help resolve your outstanding SIM contract quickly and efficiently. We'll be sure to share your kind words with her and thanks again for taking the time to leave your feedback!
I was helped by Amina k she was very…
I was helped by Amina k she was very nice and checked my billing cleared up unknown charges and set up a new payment method great customer service she explained very clearly first time and was friendly .
20 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Shareece, thanks for the review! We're delighted to hear Amina was able to help clear up the billing queries and get your new payment method set up. Providing friendly and straightforward service is what we strive for, so it's wonderful to know Amina delivered just that. Thanks again for your feedback!
massive shoutout to Amina K
massive shoutout to Amina K. at the O2 stratford westfield branch! She handled my SIM swap effortlessly and had me sorted in just a couple of minutes. Outstanding, fast customer service—she made the whole thing completely hassle-free. 10/10!
Thanks Amina.
20 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the lovely review Urvik and we're thrilled to hear Amina made your SIM swap quick and hassle-free. Delivering fast, friendly service is exactly what we strive for and we'll be sure to pass on your kind words to her to make her day.
Musa was a lovely customer service…
Musa was a lovely customer service advisor, handled my query very efficiently, he was very friendly and kind.
19 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your feedback. Delivering excellent customer care is very important to us, and it's great to know Musa made such a positive impression. We truly appreciate your review and thanks for choosing O2.
What a guy
What a guy
Best customer service in the city speaks 3 languages whatever you need
19 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Taylor and we're delighted to hear that you received such excellent customer service. It's great to know that being able to communicate in multiple languages made your experience even better. Thank you for taking the time to share your review!
My experience was brilliant with Amina…
My experience was brilliant with Amina she directed me in the right direction after I had my phone stolen from me, she showed a lot of understanding and patience. I am very grateful. She has sorted out a lot of my problems
18 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Sivakamy and we're delighted to hear that Amina was able to support you during what must have been a very stressful situation after your phone was stolen. It's wonderful to know that her understanding, patience, and guidance helped point you in the right direction and resolve a number of your concerns. We'll be sure to pass your kind comments on to Amina. Thank you for taking the time to share your experience.
Amira k
Amira k. Was so helpful and patient with us. She helped resolved our issue. Thank you Amira K.
18 July 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Sahida and thank you for your feedback. We're pleased to hear that Amira K was able to help resolve your issue and that you found her patient, helpful, and supportive throughout. Providing excellent customer service is something we take great pride in, and it's wonderful to know Amira made a positive difference to your experience. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
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