Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Serena was helpful and sorted my problem swiftly
Company replied
Natasha was extremely helpful with my issue. I came in extremely upset and worried about my missing phone but she was able to calm me down. She had a smile on through out the transaction which made... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
97 reviews
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Serena was very helpful and polite and…
Serena was very helpful and polite and put my mind at ease regarding my o2 account
24 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Susan, thank you for the review. We're pleased to hear that Serena was able to put your mind at ease regarding your O2 account giving a positive experience and thank you for taking the time to share your experience with us.
Reply from O2 - Nottingham
Thanks for your review Nefeli and we're happy to hear you received quick and friendly service from our team. Thanks for taking the time to share your feedback!
Two People whom I know for long time
Two People whom I know for long time , Muhammed and Saima must be Praised fir their Honesty, politeness and expertise . I commend them and I Congratulate the Company having people of this caliber.
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi George, thank you for taking the time to leave a lovely review.
We're really pleased to hear your kind words about Muhammad and Saima. We take great pride in having colleagues who are dedicated to providing exceptional service. We will be sure to share your feedback with both Muhammad and Saima.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yvF7Ba
Facebook: https://bit.ly/4gITg7P
She was really nice understanding help…
She was really nice understanding help me out really quick appreciate her time and help
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for your feedback Ishy. We're pleased to hear that you found the support of one of our agents helpful and that your issue was resolved quickly and appreciate you taking the time to share your experience with us.
Serena was very helpful in providing an…
Serena was very helpful in providing an E-Sim by post and helping when my account got locked.
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Chloe and thanks for taking the time to leave a review. Pleased that Serena was able to help send you a new eSIM and getting your account unlocked. We appreciate you taking the time to share your experience and thanks for choosing O2.
Soon I walked in store this morning
Soon I walked in store this morning, greeted by colleague with professionalism n diverted towards very helpful salesgirl who explained everything n provided enough understanding about product n monthly plan . Afterwards also helped by another colleague called, sevena who setups my phone apps due to my lack of my tech skills n those apps were very important for me . Weldone all colleagues who helped me to connect me with my rest of world within 1 hour n I was walking out of store with my new i 17 pro max . With more confidence n pride back into digital world . Thank u all . Keep it up .
Regards
17 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Surinder, thanks for taking the time to leave us a review.
We're glad to hear that the staff in store were able to help during your visit. It's great to know that their professionalism, knowledge, and support helped get everything sorted in a single visit.
If you do need anything further don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Tnf27h
Facebook: https://bit.ly/4gLefGZ
Reply from O2 - Nottingham
Hi Bernis, thank you for taking the time to share your review.
We're really glad to hear that Serena provided excellent service when you visited our store.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f9oCTP
Facebook: https://bit.ly/4yybv6o
Reply from O2 - Nottingham
Thanks for the review and pleased to hear that you found our team knowledgeable and friendly leaving a positive experience. Thanks for choosing O2.
Thank you very helpful 😀
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review Shaz. We're delighted to hear that you found our team helpful and that you had a positive experience with us.
What I thought was a big problem
Serena was very polite, very helpful and extremely knowledgeable
The problem I had (not of O2's making) was solved in minutes
Would recommend Nottingham O2 to anyone
Thank you Serena
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Patrick and thank you for your review. We're delighted to hear that Serena was able to resolve your issue so quickly. We'll be sure to pass on your kind feedback to Serena and thank you also for recommending our Nottingham O2 store.
Serena sorted my phone out swiftly and…
Serena sorted my phone out swiftly and well
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Brendan, thanks for taking the time to leave us a review.
We're really glad that Serena was able to help you get your phone sorted out swiftly, that's great to hear.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vJDiOI
Facebook: https://bit.ly/4gHH1IE
Vaish was brilliant
So patient and so kind, solved it in 10mins. I have never been happier coming here. Vaish deserves a raise for this. Brilliant young woman.
15 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Barbara, thanks for the positive review and we're delighted to hear that Vaish was able to resolve your issue so quickly. Delivering a great customer experience is what we strive for, so it's wonderful to know that your visit left such a positive impression.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkWwfL
Facebook: https://bit.ly/4bHoatG
Serena was very helpful with my payment
14 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Edward and thank you for taking the time to leave us a review and we're pleased Serena was able to help sort out your payment. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T1qw0e
Facebook: https://bit.ly/4ffoT6B
Serena finally figured out our network…
Serena finally figured out our network issue after 1 month of coming back and forth into the shop, she resolved the issue the fastest way possible, very polite would use Serena again
14 July 2026
Unprompted review
Reply from O2 - Nottingham
Hey Steevi, thanks for leaving a review. We're delighted to hear that Serena was able to identify and resolve the network issue after such a frustrating experience.
We'll be sure to pass on your kind words about her professionalism, politeness, and determination.
The lady was very helpful and resolved…
The lady was very helpful and resolved the issue.
11 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Tom, thank you for your 5-star review! We're delighted to hear that your issue was resolved and that you found our colleague so helpful. We really appreciate you taking the time to share your experience, and we'll be sure to pass on your kind feedback.
Excellent advise and checking of my O2…
Excellent advise and checking of my O2 account by Serena. Gave my peace of mind.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi, thank you for taking the time to leave a review.
We're pleased to hear that Serena was able to help with all of your queries and make your experience a positive one.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44HbejX
Facebook: https://bit.ly/3Ts06Vq
The experience was wonderful
The experience was wonderful. My customer advisor Vaish has helped me solve my problems and she was very nice in helping my case. Thanks a lot to her.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Davide, thank you for your lovely feedback. We're so pleased to hear that Vaish was able to help with your problems and provide great support throughout your case. 🙂
If you do need anything else please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gPgE3F
Facebook: https://bit.ly/4gx8mgE
My experience today was incredible
My experience today was incredible!
The team are so knowledgeable and truly kind.
Vaish was truly lovely, she helped with everything like a true professional. I felt so relaxed in the store.
8 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Elenor,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WFJ5g
📘 Facebook: https://bit.ly/4bD07vZ
Dhruvi and Zahil were really helpful…
Dhruvi and Zahil were really helpful and very friendly great customer service all round.
5 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Scott,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9Tz0R
📘 Facebook: https://bit.ly/3Rvsnd8
We were assisted very quickly
We were assisted very quickly, the agent was friendly & knowledgeable.
She understood our issue & resolved it
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Carolyn,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bzhRZ4
📘 Facebook: https://bit.ly/4wG0EFL
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