Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... See more
Company replied
Serena was helpful and sorted my problem swiftly
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
102 reviews
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Vaish was very helpful
19 June 2026
Unprompted review
Reply from O2 - Nottingham
Hi Alan,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was very helpful during your experience with O2. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Vaish was able to assist you.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gNWQO4
📘 Facebook: https://bit.ly/3T0diAZ
Serena was amazing
Serena was amazing. Changed my sim card and transferred new number to my old one.
19 June 2026
Unprompted review
Reply from O2 - Nottingham
Hi there Jannet. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xJmBF9
Facebook: https://bit.ly/4w7bYKM
Fantastic help from Vaish
Fantastic help from Vaish, lovely and well mannered. Treasure to o2!
18 June 2026
Unprompted review
Reply from O2 - Nottingham
Hello Cornell,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uPMqAJ
Facebook: https://bit.ly/3Q7id1W
Quick and easy
Vaisha made sure that everything was done swiftly and was extremely helpful
14 June 2026
Unprompted review
Reply from O2 - Nottingham
Hello Aleksandra,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKhse3
Facebook: https://bit.ly/3S0vn1g
I first went into your store in the Victoria center Nottingham
I first went into your store in the Victoria center to set a new account and your member of staff Vishesh was very helpful later in the week returned with mynew iPhone 17 air where Sinead set it all up for me plus a very professional and helpful manager Neal I have been with o2 for over 20 years regards ROBERT
8 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49XMvLg
Facebook: https://bit.ly/4uvH51b
Serena went above and beyond to try and…
Serena went above and beyond to try and assist me with quite an unusual challenge. She quickly understood how I needed to be helped and recommended various options. I felt she was advocating for me and therefore I felt very supported.
13 June 2026
Unprompted review
Reply from O2 - Nottingham
Hello Ann,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4otAKC9
Facebook: https://bit.ly/4or9GmW
Today I visited Victoria center branch…
Today I visited Victoria center branch supervisor Mr. Nouman help me lots also staff from customer service Serena she help altos, I truly appreciate for both staff they did extra service like wow
11 June 2026
Unprompted review
Great support with O2 app access.
11 June 2026
Unprompted review
Serena just helped me
Serena just helped me, and she was very, very helpful. Nothing was too much bother. I walked in the shop confused and left completely at ease and altogether a very happy customer.thankyou.
11 June 2026
Unprompted review
sorted our issue with ease excellent…
sorted our issue with ease excellent service.
Serena helped alot .
6 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave a review, Mohammed! We're so glad to hear that you had a great experience with one of our agents. If you need any assistance in the future, please don't hesitate to get in contact using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3RWfEjC
Facebook: Send us a private message or mention us at: https://bit.ly/4ufNugV
Serena was very helpful
Serena was very helpful, trying to sort out mobile connection problem. Logged it and sorted it. Unfortunately the problem recurred so think another visit due.
3 June 2026
Unprompted review
Reply from O2 - Nottingham
Hi Sally,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was very helpful and took the time to assist with your mobile connection issue. It's great to know that she was able to investigate the problem, log it appropriately, and work towards getting it resolved for you.
We're sorry to hear that the issue has since recurred, as we understand how frustrating intermittent connection problems can be. However, we're pleased that Serena was able to provide support and help move things forward. If the problem continues, we'd be happy to take another look and explore what further assistance may be available.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vPMgdh
📘 Facebook: https://bit.ly/4htXOPz
Thank you for choosing O2.
What is 02 Company Policy on returning a Pay As You go phone in warrently
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd June 2026 I returned to shop as they e mailed to say would not repair without a receipt. This was not a contract but a Pay as You Go phone. Staff in shop puzzled as all paperwork in order including copy of receipt. Nottingham shop manager was 'on a train 'so nothing could be done. Call from shop today manager needs to escalate to his manager. In house politics is no help to me I am retired they have my money £125 and I am phoneless whilst they all fall out.
2 June 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods such as Calling us at 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QlAjgz
Facebook: https://bit.ly/4oapjPx
Serena was Friendly professional and…
Serena was Friendly professional and patient.
3 June 2026
Unprompted review
Reply from O2 - Nottingham
Hi Trevor,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was friendly, professional, and patient during your experience with O2. Providing helpful, knowledgeable, and attentive support is what we strive for, so it's wonderful to know that Serena made such a positive impression.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rw2DgH
📘 Facebook: https://bit.ly/4pFpsvl
Thank you for choosing O2.
Serena and Natasha good job and team work
Serena and Natasha were of
great help. Solved my issue for me
3 June 2026
Unprompted review
Reply from O2 - Nottingham
Hi Faisal,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena and Natasha were able to help and resolve your issue. We know how important it is to receive prompt and effective support, so it's wonderful to know that they were able to provide the assistance you needed and make your experience a positive one.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so we'll be sure to pass your kind feedback on to Serena and Natasha. They will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fCHs4P
📘 Facebook: https://bit.ly/4pzh7ck
Thank you for choosing O2.
Vaish really helpful and kind
3 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsMo2p
Facebook: https://bit.ly/4uVWCIY
Serena and Natasha
Serena and Natasha were fantastic. So helpful and made sure it was a simple, swift transaction and supported my elderly father to understand what was happening. Very helpful and approachable.
3 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49xkcTG
Facebook: https://bit.ly/4fUUT1B
Serena was great at helping sort out my…
Serena was great at helping sort out my problems with my o2 account . Top rated service
2 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RXsIVR
Facebook: https://bit.ly/3S2FLp3
I can never see my balance on the O2 website !!!
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later”
it is absolutely ridiculous that the company like O2 cannot fix a problem like this is months and months and months and it’s exactly the same.
1 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you this is not the level of service that we want to provide. Please reach out to us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4fkqnOD
Facebook: Send us a private message or mention us at: https://bit.ly/49ySdD5
Very professional and halpfull
1 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review! We're so glad to hear that you're enjoying our services. We're sure this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: Send us a private message or mention us at: https://bit.ly/4x82yA4
Facebook: Send us a private message or mention us at: https://bit.ly/4dKteiF
Very good and very helpful
1 June 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4nXKGn3
Facebook: https://bit.ly/49yjZj2
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