Oak Furniture House Reviews 

Customer service is excellent from Oak Furniture House. I had made a complaint recently, and the director called me directly and got my issue resolved. This is the only time the man at the top has ever contacted me from a company and taken ownership.

I'll definitely order from here in the future. Great company that really do care about their customers.

We bought the Signature Weave Garden Furniture Charlotte Corner Dining Sofa Set in Grey and it arrived yesterday, as did our 5% discount (thank you for that). We received the discount due to a slight delay on the order - however as soon as I emailed for an update they replied quickly and kept me posted!

The sofa set is of brilliant quality, easy to put together, comfortable and looks lovely.

We are so excited to use it for on warm days and evenings, and to have our friends and family over.

The delivery men were really happy and helpful, and came at the exact estimated time!

Customer service is shocking, none existent, until you put a review on here
I pre ordered some rattan furniture for delivery in June.
June arrived and the furniture on the website said sold out, i contacted them to be told shipping container issues from china, no explanation as to why sold out though.
Promised delivery 2nd july...sod all ordered but an email no different from the first.
They were extremely quick to bank my money but can fail when it comes to delivery. FALSE ADVERTISEMENTS COME TO MIND.. - since this review the company have been in touch. I've been told my furniture will possibly arrive in August and because of that i they have asked me to take my review down. Im not sure my furniture will arrive or be delivered in august, if it is i will update this review with a more positive review. Update, i was sent an email & had a voicemail saying container due 30th july. Had another email telling me to take my review down and container now not due till end August. All i want is the furniture i pre ordered and paid for. I will update my review once my furniture and cover arrive.
Due to being lied to every few days i have had to cancel my order. I was given the consignment number but lied to over and over again. Lets see if it takes over 4 months to get my refund.
This company should not be selling items they haven't got or aren't going to get in stock. Trading standards will be informed. Dont buy for these guys unless they have the furniture in stock!!! Well I've asked 4 times for them to cancel and give me a refund but they are refusing based on the fact I'd said that i previously wanted the furniture. I was sick of being messed about and i just want my money back
Still not received my money back since having to ask several times for a refund. They also trade under garden furniture house

Absolutely delighted with my outdoor furniture. I had to wait a few months but was aware of the delay when ordering. I had received communication from customer service regarding the delays and then delivery. The delivery was well organised and both delivery guys were very professional. My furniture looks amazing, happy customer.

I ordered an item a while ago with this company and there have been some delays with delivery but I have been really impressed with the customer service they have provided and the support I have been given to resolve the issues. I would definitely purchase from them again despite the delays as they have been fantastic with their customer service!!

Ordered Rattan Furniture set on the 29th March for around £1300 with payment made up front in full. The expected delivery date at the point of order was “late May” which I accepted as a condition of the sale. However, late May came and went and I’d received no furniture and zero contact from Oak Furniture House with an update about the status of my order. As a result I decided to chase my order myself (something which I find unacceptable given that they had taken around £1300 from me 2 months ago!). I spoke to Thomas in customer service (if you can call it that!) and he advised that due to forces beyond their control the expected delivery was now 26th June. I expressed my dissatisfaction, primarily at the fact that NOBODY from Oak Furniture House had bothered to update me with this information. Thomas seemed to care very little about my dissatisfaction with what I felt to be a somewhat ‘shrug of the shoulders’ attitude with nothing in the way of an apology or compensation offered. Despite the aforementioned complete dissatisfaction, I decided to wait until 26th June to see if my order actually arrived. Yet again, June 26th came and went; still no furniture and AGAIN, NO CONTACT from Oak Furniture House. Today, 2nd July I chased my order myself AGAIN. Once again, I spoke to Thomas who advised they haven’t had confirmation that the product had docked in port and that it would be a further 5-10 days from this confirmation for delivery. So when should I expect this item that I paid for months ago? Late July? AUGUST? It’s a far cry from ‘late May’, on that much I think everyone would agree. Once again Thomas offered no explanation as to why I hadn’t been kept up to date surrounding my orders, nor did he offer ANY form of compensation for this completely AWFUL SERVICE. At this point, I’m contemplating requesting an order cancellation or requesting a chargeback on my credit card, as it’s looking increasingly likely that Summer will be largely gone by the time this furniture arrives. I work in Supply Chain myself, so I understand occasional difficulties can arise that are difficult to control. HOWEVER, the complete LACK of customer service and/or regular contact/update IS within their control and this is utterly UNACCEPTABLE. It appears that this may largely be a dropshipping business, hence the complete lack of control over the supply chain. What else can I say, if customer service is important to you, AVOID at all costs. AVOID AVOID AVOID.

Update 1: Had some issues surrounding delivery timeframes of Rattan furniture largely due to factors beyond their control, namely global shipping constraints due to COVID 19. However, after some discussion Oak Furniture House have now largely resolved my concerns. Thumbs up for your efforts. Looking forward to being sat on my new furniture soon.

Update 2: Furniture missed the agreed deadline again so decided to cancel and ask for a refund. They accepted my request but 5 days later I had to chase the refund again before it was actually processed. I realise COVID-19 may have had an unprecedented impact on their supply chain this year. Hopefully next year is better because the service standard this year has clearly suffered exponentially as a result. That said, I wish them luck in getting things straight again over the coming 12 months.

Coffee table and TV unit
Bought both for my daughter and partner for their 1st home together, they love them.The furniture is good sold quality extremely good value for money

My item was delayed due to national stock issues, but they were so responsive to my enquires and couldn't have been more helpful. Very nice people. Delighted with the garden furniture which arrived earlier than I expected.

Great company to deal with excellent service and a great piece of furniture

I ordered a Alexander Rose Garden Parasol Granite base, and needed it urgently. Delivery options were only Standard or 2 Man. As i did not need 2Man, I opted for standard delivery. However the sale confirmation email mentioned the option of Special Premium delivery.
I contacted the office in Didcot, Klaudia helped not only to redirect the delivery to a new address (as i was travelling), and while she could not promise me that the item would be delivered before 5 working days, I was delighted to receive the item 3 days later! Extremely grateful for the super service.

Am fed up with this company. It took a terrible review for the company director to get in touch with me to sort my order out .He promised to get my order to me with in a week and compensate me for all the frustration they cause me but I should take my review down however no delivery update to date .please to save yourselves the stress any take your money else where customers are not valuable to this company .it’s no star for me .This company are running a scam giving customers all kinds of excuses I ended up cancelling an order I have been waiting for 3months and I have to chases them up for my refund as well .

The operations manager was fantastic, really helpful and sorted my order straight away.

instead of chasing her she was giving me daily updates.

thank you

The product is of very good quality, feels strong and fits perfectly. The customer service is very good too, had to contact them as the cover was not delivered as per lead time so not sure what happened there but Klaudia investigated, called back and dealt with the matter efficiently. The cover arrived a few days later…very pleased!

We were very pleased with our product; good quality at a good price. We also found the company good to deal with in that they answered the phone quickly and similarly replied to emails promptly . A professional outfit.

Really happy with the outdoor furniture that I purchased. Also brilliant customer service when I had to contact them regarding delivery. Really happy.

We are really delighted with our new TV unit which is excellent quality, and is just what we had been looking for over the past few years. The item arrived very well packaged and was delivered at the allotted time with good communication beforehand from the delivery company. We received excellent service all round and we would certainly recommend Oak Furniture House.

I am very pleased with my Bentley Designs Bergen Oak Side Table - it has taken me years to find a side table of the narrow width dimension which is ideal for where the table is situated. It is of lovely quality and was expertly packaged - the best example of packaging I have ever encountered. The communications regarding delivery were also excellent. I would definitely purchase from this organisation again.

Ordered The Winchester patio set with rising table n ice bucket, arrived well packaged, delighted with it, thick cushions, well made,thank u Klaudia for keeping me updated on order progress and answering any questions I had swiftly and courteously

Angela Robinson

Good quality solid oak table at very good price. Arrived within the period specified on website. Easy to self-assemble (I did not choose the assembly option), just attach the 4 legs with 2 screws per leg.

I am very pleased with my new sideboard. Really enhances my room. Good quality solid oak and well packaged. Got it for a great price too. Would definitely buy off this company again.