Oak Furniture House Reviews 

EDIT: 30/06/2022 - Courier delivered at agreed time. Table and chairs assembled and look good ! Parasol is missing due to supplier sending the wrong item and I contacted Janet who quickly responded to arrange a suitable delivery date for the parasol.

Upgraded to 4 stars, would have got 5 except for the website stating the wrong delivery dates and no initial responses from customer services.
EDIT 1/7/2022 - Parasol and base now arrived.

Customer services are now very helpful with prompt replies now. Thank you Janet. I think I would buy from Oak Furniture House again.

The original review.

I've ordered a Rattan table and chairs with a delivery due by 6th June. I've had no contact from the courier or from Oak Furniture House when I contacted them via email on the 8th June.

Reading the many other bad reviews about similar problems I suspect (like others do) that there are problems within Oak Furniture House and I would not recommend using them.

My advice is to buy from another company.

EDIT: 20/06/2022 - No update or contact from Oak Furniture House yet despite their comment below.

EDIT: 21/06/2022 - Janet contacted me via email to inform me that my postcode has 3 - 5 week delivery (website said 1 week) and courier will contact me. We are in week 4. Fingers crossed for next week.

EDIT: 23/06/2022 - Been contacted by courier (Panther) and delivery arranged for 30th June.

Edit:

A representative of the company called me after this review and after my email about very late delivery. He arranged for the delivery to take place this week (which has just happened) and also for a partial refund to acknowledge the extreme delay (which also arrived - very soon after the call). They asked me to amend this review if I was happier, which I'm doing because I am. The delay was annoying but the response this week has been positive and I am glad!

I ordered a set of garden furniture on 11 April, and specifically chose this company as they said it was in stock for delivery a few days later.

That was two months ago.

Like many others, I have had repeat emails saying the furniture is with the courier who will contact me for delivery but Ive heard nothing since and I now plan to cancel my order for refund, assuming I can get it as I rather suspect the company is close to folding.

Avoid this company, they are evidently on the rocks.

So far very disappointed with the customer services. I have brought a rattan 8 piece dining set said delivery will be 26/05/22 only received the confirmation that they have my money and order. Nothing has arrived I have emailed the company several times with no response. Tried to call, waste of time as the mail box is full and if you leave your contact details no one gets
Back to you
23/06/22
I have updated my review due to the fact that I have had contact from the customer services team to say that they have taken my concerns onboard they have gone through some staff changes and provided more training. I hope this means that no one else will experience what I did and he very happy with their purchase.

Ordered a garden furniture weather cover and it was in stock and said delivery within 7 days. I have had no delivery and called customer services, no answer just a voicemail, I leave a message or a couple and no reply. I email, again no reply. I called today several times and eventually spoke to a lady who could hear me perfectly (I'm on a landline) and then all of a sudden she couldn't hear me and just cut me off, no attempt to call me back !!!!!, I then call back immediately and what a surprise no one answers !!! Get through eventually again and speak to a guy who said that the cover is not in their warehouse so he can't give me any info about my order !!!!?????!!!!! and the warehouse it is coming from never answer their phone. I asked if he could email them to find out where my £109.99 cover is and he said yes and he will get back to me. I have to say I not impressed so far and I am sooooo glad I did not order my garden furniture from this company - I ordered that from Made by Rattan whose customer service is EXCELLENT. I will only remove this review and update if I get the cover or an explanation as to where it is. (I have opened a PAYPAL resolution case and if I have to I will go to Barclaycard for a dispute.)
***EDIT *** 31/05 have been sent the WRONG cover - and now awaiting them to sort out the mess with the order - PLEASE REMEMBER THIS ITEM WAS £109.99 SO NOT CHEAP AND IM STILL WAITING FOR THE RIGHT COVER TO ARRIVE !!!! Catalogue of mistakes, seems like there is no communication between their customer services and the warehouses

Fantastic service and fast delivery by the warehouse team themselves!

Having spoken with the guys I can honestly say they are doing an amazing job.

Furniture looks great too the Alexander Rose Bespoke is truly outstanding quality paired with comfort.

Looking forward to placing my next order already

Fantastic all the way through. Replied straight away on the chat at night to allow me to collect the following afternoon. Click and collect was quick and easy!

Garden set is faultless too!

Good service. Excellent products. Prompt replies from customer service and top quality furniture.

From our initial enquiry to the delivery of our garden furniture has been fantastic. Mr Kohli and his team have all been so helpful and responsive, and it has been a joy to do business with you. We would also thank the couriers who arrived exactly when they agreed to, and also managed to re-schedule our original delivery time to suit our requirements.
We would have no hesitation in recommending your company, following a recommendation from our landscape gardener.
Big thanks
Julia & Chris Branson

I always say the mark of a good company is how they deal with adversity. Supply chains across all industries have issues. I initially raised some concerns about delivery dates but from that point I was reassured and kept informed all of the way. The furniture turned up within a couple of weeks and i am very pleased with it. Special thanks to Anuuj Kohli who took time out to see the order through

Excellent service from Anuuj Kohil, sorted any issues i had with my order in a timely manner. thank you!!!

**UPDATE**
All of my items were delivered on Good Friday, the delivery team were amazing and clearly worked very hard to ensure orders were fulfilled. The product itself is second to none, excellent quality and exactly what I was hoping for. Bravo team, you've got a customer for life!

My order was due to arrive on the 4th of April and after contacting the customer service team, I was advised that OFH had parted company from their logistics team and that there would be a delay. I called again two days later to ensure that I would get my items by Good Friday and was advised that they had been collected but delivery could not be guaranteed.

After calling for the third time, I spoke to the Company Director who advised me that almost everyone from the customer services team had Covid and was very unwell. Given the rates of infection at present, this is entirely plausible. That aside, he promised me that he would review my query and he would not go home until he had resolved it and called me back. I was very surprised to indeed receive a call at 17.15 today to say that despite a valiant effort, my order would not be arriving until Easter Sunday. This was purely down to the logistics team who were doing their very best to fulfil orders.

So, why am I giving a five-star review when I haven't had my items and there has been a delay in delivery? It's because of the manner in which I have been looked after. Mr Kohli, the Director, did not have to call me back, he did not have to roll up his sleeves and join the customer services team to help customers such as myself but he did. He leads by example and has done everything in his power to manage my expectations and apologise sincerely for not meeting my deadline of delivery.

I cannot think of another example where senior management has gone above and beyond to keep the customer happy and for that, I award the five stars with pleasure.

Keep doing what you're doing Mr Kohli and all best wishes to the team for a speedy recovery.

I rarely write a review but when I do I like to think I am balanced, honest and fair.

I hope my reviews help the relevant company improve customer service by providing feedback and give prospective customers information that may help with their purchasing decision.

My review:

I purchased a garden dining set from this company in January this year with the website stating delivery was available in February.

Initially, there was a lack of communication from the company and subsequent delays in delivery which led to some frustration and when my garden set was delivered it was the wrong colour.

HOWEVER, AND I BELIEVE THIS IS THE IMPORTANT PART, because mistakes and delays are made by all companies - it is how those mistakes are dealt with that shows the commitment of the company and their employees to ensure the customer is listened to and the problem resolved.

When the wrong colour set was delivered, I made a complaint and was very surprised by the response.

Shortly after, I received an email from the Director of the company apologising for the delays and for the courier delivering the wrong colour and he promised to call me personally to discuss to situation.

A couple of hours later, the Company Director called me personally, there were no excuses just a promise to rectify the situation and within 48 hours he had secured a new delivery date and had arranged to have the unit assembled and the rubbish taken away as a recognition of the issues and in way of an apology.

So the purchase of my garden furniture was not completely straightforward. However, to have the Company Director call me personally, for him to recognise my frustration without excuses and to commit himself to resolving the problem within 48 hours is a sign of a man who is invested in his company, who wants his customers to be satisfied.

And I am. The garden set is now in my garden and it it looks lovely.

I would defiantly buy from this company again, their price point is hugely competitive and when the delivery didn’t go as smoothly as I had hoped, I had the Company Director call me to sort it out.

I had waited a long time for this order, I believe this was due to poor customer service by the team, however, the director is extremely sincere and was able to sort this issue out quickly, he has taken it upon himself to apologise and listen to my concerns. He has also taken action on them too, so I believe this as a past incident and with the changes he has made, I believe you are buying from a very reputable company who only wants whats best for the customer.
Their furniture is of great quality and now we have the full set, it looks beautiful in our bedroom.

I bought a bed from here over lockdown, initially they stated that they would drop it off in a room. When the bed arrived they refused to take it upstairs, even when I assured them I live alone and that there is nothing blocking their way. They declined and I was understanding given COVID-19. After having the bed fitted, I noticed a few months that it became less stable, I tightened the screws and continued. Then I noticed that the screws would fall out, I inspected the bottom of the bed, all the screws were falling out of the holes hence it being unstable, there was also a crack in the beam beneath the bed which I only noticed when inspecting the bottom. I contacted customer service within 6 months and was told it is not a manufacture issue, I disputed this and been asked for multiple pictures and still no resolution. When I chase for a response I either get no email back or get told they are trying to contact someone. It has been over 3 months now. The bed remains unstable and has collapsed on one occasion when I’ve moved it to inspect under it again. The furniture state a 1 year warranty on them, a bed should last more than this! The customer service has been so poor, I have been so patient with them and given you’re purchasing an oak bed you would expect it to last more than 6 months in a single household occupancy!!

Fantastic customer service. Had problems getting the furniture I bought to my home in Ireland. Oak Furniture stepped in to help resolve the courier issues I had. Also very, very happy with the quality of the 2 bar stools I bought.

Very pleased with the wooden garden furniture set we ordered from Oak Furniture House in December. It was delivered within the expected time frame and is of top quality. We raised a concern regarding replacement of 2 side chairs, which is being looked into by their helpful customer services team. It has been a positive experience overall, 5 stars!

I ordered a 5 drawer Wellington chest, but unfortunately the item had not been assembled correctly at the factory. After speaking to Oak Furniture House and sending them photos of it, they replaced the item without hesitation, very swiftly, even though the Xmas period slowed things down. The replacement chest was an upgrade on the first chest and I am delighted with my purchase.

Excellent products. Efficient and organised delivery. I am so pleased with the furniture I have just ordered 2 more items!

Excellent customer service from Jacob who followed up delivery with the courier to ensure we received our outdoor Christmas lights.
Would recommend this company