Oakleafe Group Reviews 

238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, supportive, and genuinely caring, making stressful situations much easier to manage. The service provided is frequently described as efficient and helpful, with many appreciating the clear explanations and comprehensive handling of their claims. People felt reassured and well-informed throughout the process, highlighting the excellent communication and personal attention received. However, some customers also noted significant issues, including prolonged delays in claim resolution and unfulfilled promises, leading to considerable stress and anxiety. A few other people also felt that communication was poor, with ignored correspondence and a lack of responsiveness contributing to negative experiences and unfinished processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Claim

Users describe ambiguous interactions with claim services, with many reviewers reporting positive experiences... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some finding the company easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aidan was amazing from day one! Additionally his department were genuinely contactable if he was on a site visit etc. Navigating a devastating loss was made so much easier with Oakleafe. Our ins... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience. The whole team were friendly, approachable, and genuinely cared about helping us. They took the pressure off completely and explained everything in simple terms. It wa... See more

Company replied

Rated 5 out of 5 stars

Using Oakleafe was the best decision I made for my families unfortunate situation. They took all the stress off my shoulders and handled everything professionally and efficiently for the duration of... See more

Company replied

Rated 5 out of 5 stars

In your lifetime you’re going to have make some kind of insurance claim, household, car whatever… As these processes evolve, companies are keen to make these processes ‘easier’ and where people beco... See more

Company replied


Company details

  1. Loss Adjuster
  2. Commercial Insurance Company
  3. Insurance company
  4. Landlord Insurance Company

About Oakleafe Group

Written by the company

Oakleafe Claims: The UK’s Trusted Insurance Claims Experts

At Oakleafe Claims, we know that when disaster strikes, it can disrupt more than just your property - it can halt your entire business operation. Whether it's fire, flood, storm, subsidence, or another devastating event, the aftermath can be overwhelming. For business owners, the stakes are even higher, with potential loss of income adding to the stress. That’s where Oakleafe Claims steps in. As the leading loss assessor in the UK, we specialise in managing property damage and business interruption claims, ensuring that both your property and your livelihood are fully protected.

Why Choose Oakleafe Claims?

With over 80 years of experience, Oakleafe Claims has built a reputation as a compassionate, knowledgeable, and fiercely dedicated advocate for policyholders. We work exclusively for you, the claimant, not the insurance companies, ensuring that your interests are always at the forefront of our efforts. Winning 'Loss Assessor of the Year' three consecutive years at The British Claim Awards is testament to the company's client-centred approach.

Our team of expert loss assessors are equipped to handle all property damage claims, including residential, commercial, and industrial claims. We manage the entire process on your behalf, from initial assessment to negotiation and final settlement, allowing you to focus on getting your life and business back on track.

Comprehensive Services Tailored to Your Needs

Oakleafe Claims offers a full range of services to make the insurance claim process as smooth and stress-free as possible. Our services include:

  • Damage Assessment: We thoroughly evaluate the damage to your property, ensuring nothing is overlooked.
  • Claim Preparation: Our team meticulously prepares and submits your claim, using our extensive knowledge of insurance policies to maximise your settlement.
  • Negotiation: We negotiate directly with your insurance company, advocating for a fair and just settlement on your behalf.
  • Project Management: If repairs are needed, we oversee the restoration process, working with trusted contractors to ensure your property is restored to its original condition or better.

At Oakleafe Claims, we know that every claim is unique and treat it as such. Our personalised approach means you receive the dedicated attention and expertise your claim deserves. We take pride in our high success rate and the satisfaction of our clients, many of whom have trusted us through multiple claims over the years.

Your Peace of Mind, Our Priority

We believe in transparency, integrity, and relentless pursuit of the best outcomes for our clients. Trust Oakleafe Claims to stand by your side throughout the claims process, fighting to ensure you receive the full compensation you're entitled to. When disaster strikes, you don’t have to face it alone. Let Oakleafe Claims be your guide, advocate, and partner every step of the way.

Start your claim with us today and experience the Oakleafe difference - where expertise meets empathy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

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No recent history of asking for reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(238)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

A genuinely trustworthy and efficient…

A genuinely trustworthy and efficient service. They explained everything clearly, managed the claim from start to finish, and always acted in our best interests. It was a huge relief having experts dealing with the insurers on our behalf. I wouldn’t hesitate to use them again or recommend them to others

26 June 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind words! We are proud to have delivered a great experience and to have offered relief during a difficult time

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

They were brilliant!

I cannot recommend this company highly enough. From start to finish, they had handled my claim very professionally, were efficient, and took genuine care. And a special thanks to Dean. They had taken all the stress out of dealing with the insurance company, kept me informed at every stage, and achieved a result far better than I could have managed on my own.

13 October 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you so much for your kind words. We’re delighted that Dean and the team could make the process stress-free and achieve a great outcome for you. Your recommendation means a lot to us!

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Top Service!

Top Service!
Stuart and his team have always been brilliant when dealing with any property claims. their professionalism, speed and accuracy is spot on!

10 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your great feedback! We’re thrilled to hear that Stuart and the team delivered professional, fast, and accurate service for your property claims. We really appreciate your support!

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Highly recommend

I had a positive experience with Oakleafe Group Claims. The team were professional, knowledgeable and clearly understood the claims process from start to finish. They took the times to explain things clearly and were approachable whenever I had questions.

Throughout the process , I felt supported and reassured, and it was clear they were working in my best interests. Claims can be stressful, but Oakleafe Group Claims helped make the experience more manageable.

I would happily recommend Oakleafe Group Claims to anyone looking for support with a claim and guidance through what can otherwise be a complex process.

10 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind feedback. We’re so pleased to hear that you felt supported and reassured throughout your claim, and that our team could help make the process more manageable for you.

Your recommendation means a great deal to us, and we truly appreciate you placing your trust in Oakleafe Group.

all the best,
The Oakleafe Team

Rated 5 out of 5 stars

Excellent service

I had a really positive experience with Oakleafe Group. From start to finish, the team was professional, knowledgeable, and easy to communicate with. Everything was explained clearly, and they took the time to make sure I understood my options without any pressure.

What stood out most was how responsive and supportive they were throughout the process. It felt like they genuinely cared about helping rather than just ticking boxes. I’d happily recommend Oakleafe Group to anyone looking for a reliable and trustworthy service.

4 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for such thoughtful feedback. We’re delighted to hear that you found our team professional, clear, and supportive throughout the process.

It means a great deal to know you felt genuinely cared for, that’s exactly what we strive for. We truly appreciate your recommendation and your trust in Oakleafe Group.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Fantastic company

From my first contact with Oakleafe, the service was friendly, knowledgeable, and reassuring. They took the time to understand my situation and managed everything on my behalf with minimal stress.
Regular updates, clear advice, and a very professional approach throughout. I’d happily use Oakleafe again and recommend them to others.

9 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your lovely feedback. We’re so pleased you found our team friendly, knowledgeable, and reassuring throughout the process.

It’s great to hear that the regular updates and clear advice made things easier for you. We truly appreciate your recommendation and would be more than happy to assist you again in the future.

All the best,
The Oakleafe team

Rated 5 out of 5 stars

"Oakleafe Came Through When Insurance Didn't - Lifesavers!"

After a fire damaged my family home, the insurance company did absolutely nothing to help us, as a mother of 3 toddlers this left myself and my husband completely stressed and overwhelmed. after instructing Oakleafe, I can honestly say they were amazing from start to finish. Someone from their team came out to inspect the damage the day we called and gave us really clear advice on what to do next. They even arranged alternative accommodation for us straight away, which was such a relief because our insurance couldn’t seem to do anything to help with that. With three kids to look after and no home to go back to, it made all the difference. Oakleafe really stepped in when the insurance company didn’t, and I’m so grateful for everything they did. I’d highly recommend them to anyone! myself and my husband have finally moved back in with our children after all works were completed and finally can begin our life again. something i didnt think we would get to do for a very long time.

29 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you so much for your kind words. We can only imagine how stressful that time must have been for you and your family, and we’re so glad our team could step in quickly to support you when you needed it most.

Knowing you’re now back home with your children and able to move forward again means everything to us. We truly appreciate your recommendation.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

We were distraught after our property…

We were distraught after our property suffered extensive damage, lees team put us all at ease and his hands on touch made the whole process so much easier than we first thought during a very difficult time

15 October 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you so much for your kind words.

We’re truly glad that Lee and our team could provide support and make a difficult situation a little easier for you. Your feedback means a lot to us, and we’re always here to help whenever you need.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, made the process nice and easy from start to finish. Highly recommend

2 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your great review and for the recommendation!

An easy, stress free service from start to finish is what all our clients deserve, thank you for trusting us with your claim.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Attention to detail and taking the…

Attention to detail and taking the stress of a claim away after the trauma of the flood

10 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for leaving us a positive review!

We're glad our team was able take the stress away from your claim and ease the trauma you suffered as a result of your flood.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Saved my sanity 5* service

Saved my sanity! after a flood in my home i share with my husband and children, i was having so many issues with my insurance company, they were taking a long time to resolve the claim and we were living in an environment that was not safe. I found Oakleafe online and i could not believe there were companies out there who would literally take away all the stress. 4 months after the flood, i am now sitting in my new kitchen, not my old kitchen with only half replaced as my insurance company offered!! Thank you Oakleafe for everything, from Debs, Paul and kids.

31 December 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you so much for sharing your experience with Oakleafe Group.

We’re truly glad we could help during such a stressful time for you and your family. It’s wonderful to hear that your claim was resolved successfully and that you’re now able to enjoy your new kitchen in a safe, comfortable home.

We’ll be sure to pass on your kind words to the team, Debs and Paul will be especially pleased to know they made a difference.

Wishing you and your family all the very best,
The Oakleafe Team

Rated 5 out of 5 stars

I recently worked with this fire loss…

I recently worked with this fire loss assessor and everything was handled professionally, efficiently, and with clear communication.

Stuarts knowledge of fire damage, reinstatement requirements, and the insurance claims process made a stressful situation much easier to manage. They ensured nothing was overlooked.

10 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind feedback about your recent experience with Oakleafe Group.

We’re so pleased to hear that your claim was handled professionally and efficiently, with clear communication throughout. We understand how stressful fire damage can be, so it’s great to know that Stuart’s knowledge and guidance helped make the process easier to manage and ensured nothing was overlooked.

We’ll be sure to pass on your comments to Stuart.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Support & ease

Thank you so much to the Oakleaf team for making such a stressful time so easy. The pressure relief and support was amazing.

16 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for taking the time to leave a positive review!

The process of insurance claims can be a stressful time, we're happy you felt supported and we were able to over relief at a difficult time.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

We had a great experience

We had a great experience, very easy and supported us every step of the way.

10 March 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for leaving us a great review!

Great support during the entire process of a claim is something we take very seriously and we're proud to have delivered for you.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Thank you Oakleafe

Oakleafe handled my claim efficiently and with real attention to detail. Communication was excellent and I never felt left in the dark. The process was far smoother than I expected and the outcome was exactly as promised.
It’s rare to find a company that combines professionalism with genuine customer care — Oakleafe did exactly that. Highly recommended.

6 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for sharing such positive feedback, we really appreciate it!

We're very proud of our team members for ensuring that communication was excellent and the outcome was exactly what was promised.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Great service from start to finish .

Great service from start to finish .
The Staff at Oakleafe were very knowledgeable and professional throughout the full process.
Many thanks

22 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind words!

We always strive to make our service excellent from start to finish, we're glad you got the service you deserved.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very professional and trustworthy. Very happy with the service, highly recommended.

15 January 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for leaving us a great review!

We're pleased that our professional and trustworthy team were able to assist you during your claim.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

I recently had a flood in my home

I recently had a flood in my home. Oakleafe handled my claim swiftly they were thorough and professional and kept me updated throughout the process I would highly recommend them. Thank you Oakleafes for helping me through this stressful time

31 December 2025
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind words about your experience with Oakleafe Group.

We’re so sorry to hear about the flood in your home, but we’re pleased we could support you during such a stressful time. It’s great to know you found our team thorough, professional, and communicative throughout the process.

Your recommendation means a lot to us.

All the best,
The Oakleafe Team

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! Quick response time and worked efficiently to push my claim through. Expert knowledge from the team at Oakleafe was invaluable and ensured I was paid a fair sum for the damage to my property. Would recommend 100%

10 February 2026
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your wonderful feedback about your experience with Oakleafe Group!

We’re so pleased to hear that you were happy with our quick response times and the way your claim was handled. It’s great to know our team’s expertise helped secure a fair settlement for the damage to your property.

Your recommendation means a great deal to us.

All the best,
The Oakleafe Team

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