Aidan was amazing from day one! Additionally his department were genuinely contactable if he was on a site visit etc. Navigating a devastating loss was made so much easier with Oakleafe. Our ins... See more
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Absolutely brilliant experience. The whole team were friendly, approachable, and genuinely cared about helping us. They took the pressure off completely and explained everything in simple terms. It wa... See more
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Using Oakleafe was the best decision I made for my families unfortunate situation. They took all the stress off my shoulders and handled everything professionally and efficiently for the duration of... See more
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In your lifetime you’re going to have make some kind of insurance claim, household, car whatever… As these processes evolve, companies are keen to make these processes ‘easier’ and where people beco... See more
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Company details
About Oakleafe Group
Written by the company
Oakleafe Claims: The UK’s Trusted Insurance Claims Experts
At Oakleafe Claims, we know that when disaster strikes, it can disrupt more than just your property - it can halt your entire business operation. Whether it's fire, flood, storm, subsidence, or another devastating event, the aftermath can be overwhelming. For business owners, the stakes are even higher, with potential loss of income adding to the stress. That’s where Oakleafe Claims steps in. As the leading loss assessor in the UK, we specialise in managing property damage and business interruption claims, ensuring that both your property and your livelihood are fully protected.
Why Choose Oakleafe Claims?
With over 80 years of experience, Oakleafe Claims has built a reputation as a compassionate, knowledgeable, and fiercely dedicated advocate for policyholders. We work exclusively for you, the claimant, not the insurance companies, ensuring that your interests are always at the forefront of our efforts. Winning 'Loss Assessor of the Year' three consecutive years at The British Claim Awards is testament to the company's client-centred approach.
Our team of expert loss assessors are equipped to handle all property damage claims, including residential, commercial, and industrial claims. We manage the entire process on your behalf, from initial assessment to negotiation and final settlement, allowing you to focus on getting your life and business back on track.
Comprehensive Services Tailored to Your Needs
Oakleafe Claims offers a full range of services to make the insurance claim process as smooth and stress-free as possible. Our services include:
- Damage Assessment: We thoroughly evaluate the damage to your property, ensuring nothing is overlooked.
- Claim Preparation: Our team meticulously prepares and submits your claim, using our extensive knowledge of insurance policies to maximise your settlement.
- Negotiation: We negotiate directly with your insurance company, advocating for a fair and just settlement on your behalf.
- Project Management: If repairs are needed, we oversee the restoration process, working with trusted contractors to ensure your property is restored to its original condition or better.
At Oakleafe Claims, we know that every claim is unique and treat it as such. Our personalised approach means you receive the dedicated attention and expertise your claim deserves. We take pride in our high success rate and the satisfaction of our clients, many of whom have trusted us through multiple claims over the years.
Your Peace of Mind, Our Priority
We believe in transparency, integrity, and relentless pursuit of the best outcomes for our clients. Trust Oakleafe Claims to stand by your side throughout the claims process, fighting to ensure you receive the full compensation you're entitled to. When disaster strikes, you don’t have to face it alone. Let Oakleafe Claims be your guide, advocate, and partner every step of the way.
Start your claim with us today and experience the Oakleafe difference - where expertise meets empathy.
Contact info
Oakleafe House, 9 Balgores Ln, Gidea Park, RM2 5JS, Romford, United Kingdom
- 0333 2101 999
- office@oakleafe.claims
- www.oakleafe.claims
4.6
Excellent
239 reviews
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Replied to 62% of negative reviews
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A Huge Thank You!
A Huge Thank You!
I want to express my sincere gratitude to Mark Young, he knocked on my door after a house fire when things weren’t looking good with the insurance company. He gave me great advice about using Oakleaf Claims, and it worked out really well.
Also, a big thank you to James Christie for his incredible support over the past year. His professionalism and dedication helped me secure a great deal from Admiral Insurance.
I truly appreciate both of you.
2 March 2025
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words, Patrick! We’re delighted to hear that Mark and James were able to provide the support and guidance you needed during such a difficult time. Dealing with insurance claims after a fire can be overwhelming, and we’re so pleased that our team could help you achieve a positive outcome. If you ever need anything in the future, we’re always here for you. Wishing you all the best!
The Oakleafe Claims Team
We had an unfortunate break in at one…
We had an unfortunate break in at one of our stores. We worked with Oakleafe, and in particular, we were extremely fortunate in that way were able to work with Aaron Bird. He is extremely professional, very responsive and thinks through every situation. Whilst it’s never nice having to make a claim, we felt fully supported through every stage of the process.
13 November 2024
Unprompted review
Reply from Oakleafe Group
Thank you, Ayaz. We’re so sorry you had to go through such a difficult experience, but we’re glad Aaron was there to support you every step of the way. We know how stressful break-ins can be, so ensuring a smooth and responsive claims process is always our priority. If you ever need assistance in the future, we’re always here to help. Wishing you all the best!
The Oakleafe Claims Team
The right person makes the difference
After an incredibly slow start the claim really moved forward when Cameron Dautry-Turner took over. He responded quickly to all forms of communication and helped us to an appropriate claim.
Oakleafe would have done better if they had monitored their initial claim manager’s progress.
10 March 2025
Unprompted review
Reply from Oakleafe Group
Thank you for your honest feedback, Michael. We truly appreciate your patience and are glad to hear that Cameron was able to turn things around and support you in securing the right outcome for your claim. We’re always looking to improve, and your comments about the initial process are valuable to us. We’ll review this internally to ensure a smoother experience from start to finish. If you ever need assistance in the future, please don’t hesitate to reach out. Wishing you all the best!
The Oakleafe Claims Team
Highly recommend Oakleaf
I cant recommend Oakleaf highly enough, I had an original insurance claim with my rental accommodation lasting 2 years but with a different company and then a new issue / claim using Oakleafe. I wish I had used them from the start as the process was quick, efficient and easy.
The communication and explanation was excellent, I didn’t need to chase them and the manner of understanding regarding such a difficult time was not something I experienced with the first company.
28 February 2025
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words, Mike. We’re truly pleased to hear that your experience with Oakleafe was smooth, efficient, and stress-free—especially after the challenges you faced with your previous claim. We know how difficult and frustrating these situations can be, so clear communication and genuine support are at the heart of what we do. If you ever need assistance in the future, we’re always here to help. Wishing you all the best!
The Oakleafe Claims Team
After the storm…
Dennis responded to my enquiry efficiently and professionally. Showing integrity and compassion, he was supportive and understanding of the situation we found ourselves in after the storm damage to my property. Thank you for the incredibly valuable guidance.
8 February 2025
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words, Laura. We're delighted to hear that Dennis was able to assist you with professionalism, integrity, and compassion during such a difficult time. Storm damage can be incredibly stressful, and we’re glad we could provide you with valuable guidance and support. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best!
The Oakleafe Claims Team
Dennis was very helpful and explained…
Dennis was very helpful and explained everything thoroughly. It is great having a company like Oakleafe on our side. We felt totally ignored by our insurance company and we were left to deal with everything on our own. It was the worst storm in over 100 years.
29 January 2025
Unprompted review
Reply from Oakleafe Group
Thank you, Stuart, for your kind words and for sharing your experience. We’re truly sorry to hear that your insurance company left you feeling ignored, especially after facing such a devastating storm. No one should have to go through that alone, and we’re so glad that Dennis and the Oakleafe team were able to step in and support you through the process.
Ensuring our clients feel heard, informed, and protected is at the heart of what we do, and we appreciate your trust in us. If you ever need further assistance, please don’t hesitate to reach out. Wishing you all the best as you move forward from this challenging time.
The Oakleafe Claims Team
Professional, yet something lacking
Great start to our loss assessment claim, fast responses and a dedicated/appointed claim handler who took a lot of the work out the process. Helped immensely against our insurers who wanted to pay out bare minimum for damages.
We opted to go through Oakleafe's trusted contractors, who were however downright sloppy (Slayco). Lost house keys, leaving front door wide open for hours unattended. We were unfortunate to have our house flood twice in 6 months while repairs took place, beyond this point Oakleafes interest was in obtaining another insurance claim for what I assumed would be more commission for the claim handler.
When I did not raise another claim, interest in the existing claim dissipated drastically, and it became a drag to communicate and get the initial claim resolved. Strong start, but a slow finish.
10 December 2024
Reply from Oakleafe Group
Dear Nicholas,
Thank you for sharing your detailed feedback and for acknowledging the strong start and support you received during the initial stages of your claim. We are pleased to know that our dedicated claim handler was able to assist in easing the burden of the process, particularly in navigating the challenges with your insurer.
We are truly sorry to hear about your experience with the contractors and the subsequent issues with communication. Your concerns regarding the contractor's behavior and the delays in resolving your claim are important to us, and we deeply regret that this affected your experience. This is not the standard we aim to uphold, and we take full responsibility for addressing these shortcomings.
Your feedback highlights areas where we need to improve, and we are actively reviewing this case to ensure such issues are not repeated. If you would be open to discussing your concerns further, we would like to understand more details to take appropriate corrective actions. Please feel free to contact our customer care team on 0333 2101 999.
We appreciate your honesty, as it allows us to learn and improve, and we are committed to providing a much better experience for all our clients moving forward.
Kind regards,
The Oakleafe Claims Team
Abbas was extremely helpful throughout…
Abbas was extremely helpful throughout the process. It was a pleasure to work with him.
6 January 2025
Unprompted review
Reply from Oakleafe Group
Thank you so much, Laurent, for your kind words! We’re thrilled to hear that Abbas’s support made the process easier for you and that you found it a pleasure to work with him. Providing helpful and reliable assistance is always our priority, and your feedback means a great deal to us.
If there’s anything else we can help with, please don’t hesitate to reach out. Wishing you all the best!
The Oakleafe Claims Team
Very helpful and useful
We recently had the unfortunate experience of dealing with a house fire. Oakleafe (and Abbas Khan) made the claims process much smoother than we anticipated. He dealt with the difficult insurance company and underwriters. We did not have the time and stamina to deal with someone that is working against you. Abbas got a much better outcome than we would have on our own. He was professional as well as empathetic throughout the process. He consistently advocated for our best interests. His expertise and dedication were evident, and we are extremely grateful for his support during such a challenging time. Highly recommend both Oakleaf Claims and Abbas Khan.
2 December 2024
Unprompted review
Reply from Oakleafe Group
Thank you so much, Sara, for taking the time to share your experience during such a challenging time. We are truly sorry to hear about the house fire, but we’re so glad that Abbas Khan and the Oakleafe Claims team were able to provide the support and outcome you deserved. Navigating the claims process can be overwhelming, and it means a great deal to us that Abbas was able to alleviate some of that stress and advocate for your best interests.
Your kind words about his professionalism, empathy, and dedication reflect the values we strive for with every client. We are truly grateful for your recommendation, and if you ever need assistance in the future, please don’t hesitate to reach out. Wishing you peace and continued recovery from this difficult time.
The Oakleafe Claims Team
Full explanation
The full explanation of the service & the empathy demonstrated throughout the meeting
18 December 2024
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words! We’re delighted to hear that you appreciated the thorough explanation of our services and the empathy we demonstrated during the meeting. Our goal is always to ensure that our clients feel supported and fully informed throughout the process. If there’s anything else we can assist you with or any further questions you have, please don’t hesitate to reach out. We’re here to help every step of the way!
The Oakleafe Claims Team
The attention to detail the constant…
The attention to detail the constant communication and great staff behind the scenes and nothing was ever too much for John Goodwin
17 November 2024
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words, Mark! We’re thrilled to hear that John Goodwin and our team made such a positive impact on your experience. At Oakleafe Claims, we pride ourselves on attention to detail, clear communication, and always going the extra mile for our clients. It’s wonderful to know that these values were reflected in the service you received. If there’s ever anything more we can assist you with, please don’t hesitate to reach out!
Regards
The Oakleafe Claims Team
Oakleafe were SO helpful
After the burglary, I felt quite vulnerable and over whelmed. Abbas Khan from Oakleafe was kind, sympathetic and supportive throughout the whole process. He involved me at every stage and gave invaluable advice. I believe that the financial settlement would have been far less without his involvement. I am so grateful for his input into what was a horrible experience which would have been so much worse without him.
9 July 2024
Unprompted review
Reply from Oakleafe Group
Dear Toni,
Thank you so much for sharing your experience. We’re truly sorry to hear about the difficult situation you faced, but we’re glad that Abbas Khan was able to provide the kindness, support, and guidance you needed during such a challenging time.
At Oakleafe Claims, we understand how overwhelming these moments can be, and it’s our priority to ensure you feel supported and secure throughout the process. Your appreciation means a great deal to us, and we’re especially pleased to hear that Abbas’ involvement made a real difference in achieving a positive outcome for you.
If you ever need assistance in the future, please know that we’re always here to help.
Warmest regards,
The Oakleafe Claims Team
Abbas Khan and Oakleaf Claims were…
Abbas Khan and Oakleaf Claims were outstanding in handling the escape of water claim at my business. They took care of everything from start to finish, allowing me to focus on running my business. I couldn’t be happier with the outcome. Highly recommended!
12 December 2024
Unprompted review
Reply from Oakleafe Group
Thank you so much for your kind words and for sharing your experience with Abbas Khan and Oakleafe Claims. We are thrilled to hear that we could manage the escape of water claim smoothly, allowing you to focus on running your business without added stress.
Our team is committed to providing exceptional service and ensuring our clients feel supported every step of the way. Your recommendation means a lot to us, and we’re delighted you are happy with the outcome.
If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Oakleafe Claims Team
Oakleafe claims Aiviva insurance house fire claim
We find ourselves short of words to express our gratitude to the Oakleafe Claims team, especially for their proactive approach and professionalism in handling our challenging fire damage claim with Aviva Insurance. We would like to extend our heartfelt thanks, particularly to John Goodwill, their director, for guiding us through this difficult and complex journey and helping us achieve fair and respectful outcomes from Aviva Insurance.
5 December 2024
Unprompted review
Reply from Oakleafe Group
Dear Eduardo,
Thank you so much for your heartfelt words and kind recognition of our team's efforts. It truly means the world to us to hear that we could support you during such a challenging time. Fire damage claims are often complex and emotionally taxing, and we are glad that our proactive approach and commitment to professionalism provided the guidance and results you deserved.
Your special mention of John Goodwill has been shared with him and the team - it’s a testament to his dedication to ensuring that every client feels heard and supported throughout the process. Achieving a fair and respectful outcome with Aviva Insurance for you was our priority, and we’re overjoyed that you feel we succeeded.
Once again, thank you for entrusting us with your claim and for taking the time to share your experience. Should you ever need assistance in the future, we’re just a call away.
Warm regards,
The Oakleafe Claims Team
had worst situation ever house flooded…
had worst situation ever house flooded major issues. had mark call see me let these people takeover all sorted no issues thanks all
27 November 2024
Unprompted review
Reply from Oakleafe Group
Hi Nev,
Thank you so much for sharing your experience with us. We understand how overwhelming it can be to deal with a flooded home and the challenges that come with it. We're so glad to hear that Mark and our team were able to step in, take care of everything, and ease the stress for you during such a tough time.
Your kind words mean a lot to us, and we're here anytime you need assistance in the future. Wishing you all the best as you move forward.
Warm regards,
Oakleafe Claims Team
Truly exceptional Loss Assessors
Had a very long and arduous claim with the council where I was getting nowhere with their loss adjusters. I found Oakleafe online and got in contact with them. They sent an ascessor to my property straightaway and dealt with the situation efficiently and professionally on my behalf going above and beyond to get me a proper settlement. I am so happy and grateful that I found this company as they took over and dealt with everything leaving me to get on with my life and my job for which I am extremely grateful. I would and will recommend this company to anyone who requires a professional and effective loss assessors who can get the job done and work to ensure you get everything that you’re entitled to.
1 December 2023
Unprompted review
Reply from Oakleafe Group
Dawn, thank you so much for sharing your experience with us! We're thrilled to hear that our team could step in and make a challenging and frustrating situation easier for you. Helping our clients reclaim their time and peace of mind while securing the settlement they deserve is what we strive for every day.
Your kind words about our efficiency and professionalism mean the world to us, and we're glad to know we could exceed your expectations. Thank you for recommending us—it’s the highest compliment we could receive. If you or anyone you know ever needs assistance again, we’re always here to help!
I am pleased to highly recommend Abbas…
I am pleased to highly recommend Abbas from Oaklefe Insurance. Abbas consistently goes above and beyond to ensure that clients receive the best possible service and coverage. He provided exceptional support to us during our recent claim process, guiding us every step of the way and ensuring a smooth and timely resolution. His professionalism, attention to detail, and clear communication make working with him an absolute pleasure. Abbas is always proactive in addressing concerns and is committed to finding tailored solutions that meet individual needs. His deep knowledge of the insurance industry and dedication to customer satisfaction set him apart. I have full confidence in his ability to provide outstanding service and support.
13 November 2024
Unprompted review
Reply from Oakleafe Group
Thank you, Zeeshan, for such a glowing review! We’re delighted to hear about your positive experience with Abbas and his exceptional support during your claim process. Ensuring our clients feel supported, informed, and valued every step of the way is at the heart of what we do, and it’s wonderful to see Abbas recognised for his professionalism and dedication.
Your kind words about his clear communication, attention to detail, and commitment to tailored solutions truly reflect the standards we aim to uphold. Thank you for your trust in us and for recommending Abbas so highly. If there’s anything you need in the future, don’t hesitate to reach out - we’re always here to help!
Absolutely fantastic assistance
Absolutely great assistance always helpfull and generous extremely kind and of fantastic knowledge done everything perfectly well in every way possible.
1 December 2023
Reply from Oakleafe Group
Thank you, Tracey, for your wonderful review! We're thrilled to hear that you found our assistance helpful, kind, and knowledgeable. It’s always our goal to provide the best support possible and make the claims process as smooth as we can for our clients.
Your kind words truly mean a lot to us, and we’re so glad we could meet your expectations. If you need further assistance, don’t hesitate to reach out. Thanks again for choosing Oakleafe Claims!
Claim for communal soil pipe leak
I would give 5 stars if I have Andreea worked on my case from the beginning!
My claim was about a communal soil pipe leak in my flat, which happened in 2023’s summer. I was referred to Oakleafe from another company.
When first engaged with Oakleafe, they came onsite to understand everything and arranged the onsite with adjustor quickly. Then it got into long waiting time, and I had to chase them to get updates and sometimes they are hard to get hold of. This lasted till June this year (2024), and they changed to another person before this as well, which moved the case a little bit.
Since Andreea took over my case from June 2024, things speeded up as she is very communicative and proactive with my case. She is also very informative and responsive when I had concerns and questions, which I really appreciate! The adjustor from the insurance side has been really difficult to deal with, but Andreea handled it well and kept me updated every step of the way. Finally my case was settled in Sept and got my final payout on 1st Oct, and the flat refurbishment finally started as well.
It’s more than a year to get to this point, and the whole thing caused me so much distress and anxiety, but I’m glad now it’s all done, and I’m looking forward to the new refurbished flat which I can call a home.
Thanks Andreea for your help and support!
1 October 2024
Reply from Oakleafe Group
Dear Mingxi
Thank you so much for sharing your feedback with us. We're sorry to hear that the initial part of your experience didn't meet your expectations. We understand how stressful a prolonged claims process can be, especially when dealing with the challenges of property damage.
We’re grateful for your patience during the earlier stages of your claim and appreciate your recognition of Andreea's efforts once she took over. It’s great to hear that her communication and dedication helped to move things along more smoothly and kept you informed throughout the process.
We are continuously working to improve our services, and your comments will help us ensure a better experience for our clients in the future. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out.
We hope that you enjoy your newly refurbished flat and that it truly feels like home again. Thanks again for choosing Oakleafe Claims and highlighting Andreea’s hard work. We wish you all the best moving forward!
What a star 🌟
I must admit a couple of months ago I was going to write a different review as the person dealing with my claim was the worst ever, but then I was given a fantastic man called Robert Hickson, within weeks he had sorted everything out that had been left by his predisesor and more. Robert has been the most attentive and kindest man, he even drove from Taunton to Rotherham to come and meet myself and my husband. This man made my claim so smooth, I only wish I had been working with him from the start.
30 October 2023
Unprompted review
Reply from Oakleafe Group
Dear Lisa
Thank you for sharing your experience with us. We sincerely apologise for the initial challenges you faced, and we appreciate your patience during that time. It's great to hear that Robert Hickson could turn things around and provide the attentive, compassionate service you deserve.
Robert's dedication, including his willingness to travel from Taunton to Rotherham to meet you and your husband, truly exemplifies the commitment we strive for with all our clients. We're delighted that he was able to resolve the issues left by his predecessor and ensure your claim process became a smooth experience.
Your feedback is invaluable, and we're grateful for your kind words about Robert. We will share your compliments with him, as they reflect the level of service we aim to deliver every day. Thank you once again for your understanding and for allowing us the opportunity to provide the service you deserve.
Best regards,
The Oakleafe Claims Team
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