Oak Tree Mobility Reviews

4,962

•

4.6

Mobility equipment supplier

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Review summary

Created with AI, based on recent reviews

Considering 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and professional, non-pressured approach, making the selection process pleasant and informative. Many appreciate the high-quality, custom-made products that meet specific needs, alongside the excellent overall service from consultation to efficient delivery. The delivery teams are often highlighted for being friendly, prompt, and efficient, ensuring a smooth setup. However, some people were dissatisfied with aspects of customer service, citing issues like poor communication, unreturned calls, and long waits for parts or delivery updates. A few customers also noted product suitability concerns, such as chairs not being fit for purpose or uncomfortable despite being custom-made, and warranty issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and respectful interactions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Reviews shaping this summary

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more

Company details

#50 of 73 best companies in Mobility equipment supplier
#25 of 38 best companies in Disability equipment supplier
#46 of 78 best companies in Furniture Manufacturer
#224 of 399 best companies in Home Furniture Shop
#36 of 48 best companies in Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In: When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation: When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included: We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

Park House, Newbrick Rd, Stoke Gifford, BS34 8YU, Bristol, United Kingdom
0330 052 4629
customer.service@oaktreemobility.co.uk
www.oaktreemobility.co.uk

4.6

Excellent

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Replied to 97% of negative reviews

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All reviews

(4,962)

We were visited by Rod Mason, and despite not originally wanting to buy a chair within ten minutes I was amazed how good it would be for my wife, with her problems after her accident.

It will help her relax with her legs up high.

The whole experience was good.

9 June 2026

Jun 10, 2026

Chris Dodds was very friendly and…

Chris Dodds was very friendly and polite, demonstrated a chair for my mum which we went on to order

10 June 2026

Unprompted review

Jun 10, 2026

I've never used this company and have…

I've never used this company and have no intentions of doing so, but after 3 years of sending junk mail to a former tenant and me RTS, I'm still getting post from this company. I've also looked at the website and no email address either, its basically harassment as I've sent tons of letters back to the post office box Kent address but this company just ignores them.

10 June 2026

Unprompted review

Reply from Oak Tree Mobility

Jun 11, 2026

Thank you for your review. We’re sorry to hear this and would like the opportunity to look into it for you.

We have used Trustpilot’s Find Reviewer request, as we’ll need a few more details from you to identify the address and understand what has happened. Once we have this information, we’ll do our best to get this resolved for you as quickly as possible.

Jun 9, 2026

Andy was quick to visit and described…

Andy was quick to visit and described all the options well.

9 June 2026

Unprompted review

Jun 9, 2026

Really delighted with OT

Really delighted with OT, they were prompt with their service, met Usman who has been very knowledgeable, I was measured correctly and I was given a choice of what I could choose, Usman had very courteous and respectful. All in all I am very delighted with my purchase and I found Oaktree Mobility to be a very professional company. High Leg Lift Chair is just right option for me, as I need good circulation in my legs

9 June 2026

Unprompted review

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