Ocean Estate Agents - Bishopston Sales Reviews 52

TrustScore 4.5 out of 5

4.7

Gloucester Road 201, BS7 8BG Bristol, Bishopston, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I just bought my new house with Ocean and was very pleased with the service received. As soon as my offer was accepted I was assigned a move manager, Sadie, who helped me over all these past months. S... See more

Rated 5 out of 5 stars

I originally had my flat on the market with a trendy competitor with disappointing results. Ocean had been recommended, and I made the switch. Boy, am I happy I did! From the off Kiera Burrows was pro... See more

Rated 4 out of 5 stars

The staff who helped with our sale were easy to contact and very helpful. It was a bit of a stressful process due to the first buyer being unreliable, but they did their best to guide and reassure us.... See more

Rated 5 out of 5 stars

We chose Bishopston’s branch of Ocean Estate Agents over other estate agents because Ella Peace was very knowledgeable of the area and the market prices. During a difficult market we managed to fi... See more


Company details

  1. #8 of 29 best companies in Estate Agents
  2. #4 of 10 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #17 of 60 best companies in Conveyancer
  5. #67 of 85 best companies in Mortgage broker
  6. #5 of 50 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

  • Gloucester Road 201, BS7 8BG, Bristol, Bishopston, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer - new house purchase

I just bought my new house with Ocean and was very pleased with the service received. As soon as my offer was accepted I was assigned a move manager, Sadie, who helped me over all these past months. She was extremely reactive and regularly updated me every step of the way. I'd be happy to recommend Ocean to buy your next property.

18 December 2025
Rated 5 out of 5 stars

A good service. Well informed.

We were kept well informed during the process of selling the house. At the beginning we were encouraged to aim high with the price, rather than low, as we were by a rival estate agent. The house sold on the first day and we received an offer higher than the asking price. Thank you Debbie and Matt.

12 September 2025
Rated 5 out of 5 stars

Use Ocean, they're great

I originally had my flat on the market with a trendy competitor with disappointing results. Ocean had been recommended, and I made the switch. Boy, am I happy I did! From the off Kiera Burrows was professional, friendly and reassuring. Everything was efficiently handled, the listing looked fab and I felt listened to. Bring on a bidding war and my little flat was sold. Thanks Kiera. Then we meet Debbie West, the sales progression agent, again, lovely to communicate with and really helped move things along. For anyone considering them, I'd highly recommend using Ocean, and I will definitely use them again in the future.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently sold my flat through Ocean…

I recently sold my flat through Ocean and was really impressed with the way the sale was managed. Debbie, the move manager, was invaluable in pushing things along and coordinating with all parties to ensure everything went through as smoothly as possible. Towards the end of the sale I was having a few issues with my buyer raising new queries and Debbie was able to resolve the issues and push the completion date. I’m really pleased with the service I received throughout the whole process and would recommend Ocean to others.

18 August 2025
Rated 5 out of 5 stars

Jack was great

I went in to the Bishopston Office at 11am, and by 12pm Jack had organised a viewing for me and had the property agreement with me by 3pm the same day. He was very helpful, efficient and quick in supporting me get a new property in my budget that met my requirements. In the following days he kept in contact by phone and email to ensure everything was sorted. Thanks Jack.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Ocean

We sold our flat through Ocean, after having bought it through Ocean 14 years previously, and were impressed by the whole service and everyone we worked with. Matt provided excellent guidance at the beginning, suggesting that our flat was worth more than other estate agent's valuations and then achieving an offer in excess of that valuation. That was very impressive! Melissa was fantastic during the viewings, giving us really useful feedback at lightning speed and securing multiple offers for the flat. It was great to have Debbie on our side as Move Manager during the process after we had accepted an offer. She was knowledgable and calm, gave great advice, managed some tricky parts with professionalism and made sure we completed on time when it didn't seem possible.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Bullying

Bullying, attacking email sent by Bishopston branch manager

26 March 2025
Ocean Estate Agents - Bishopston Sales logo

Reply from Ocean Estate Agents - Bishopston Sales

We are very concerned to learn of your experience. All communications are currently being fully investigated by a Sales Director. Please note, the Bishopston Manger has changed in recent months. Whilst we may need to contact you directly, we will comment at the earliest opportunity. Regards, Ocean.

Update 3rd April

Our review of your case file has been unconclusive. As mentioned, there have been staff changes over the last 6 months. Whilst we will continue to review matters, we would like to assure you of our best intentions. As an independent agent of over 40 years, we continue to ensure client care is our teams first priority. Our goal is to make the home move as stress free as possible. Please accept our sincere apologies if this was not your experience.

Should you wish to discuss this matter further please contact customercare@oceanhome.co.uk

We wish you all the best in your new home. Kind Regards, Ocean

Rated 5 out of 5 stars

Great Follow Through!

The Estate Agent that showed me the flat was very accommodating and helpful in our viewings and negotiations. What made this experience easy was after the acceptance of my offer, I had a Move Manager- Debbie West- that kept me informed of the process and made sure things were moving along even with a hard to reach Solicitor. Debbie made sure the process was smooth. She was very responsive to emails and phone calls up to the final exchange.

28 February 2025
Rated 5 out of 5 stars

Highly recommend Ocean Bishopston

I had a great experience purchasing my first home through Ocean. The staff were friendly and helpful, responded quickly to my queries and went out of their way to make sure the process was running smoothly at all stages. Particular thanks to Nathan for sorting my mortgage so seamlessly, and Debbie for ensuring that the completion happened on time when the solicitors were being frustratingly slow! I'd highly recommend Ocean, especially for first time buyers as they make the process much less stressful than it could be.

3 February 2025
Rated 5 out of 5 stars

We Bought & Sold Through Ocean - Fabulous Team

After 4 years of looking for our next property we finally got it thanks to Jason and the team at Ocean Bishopston. They sold our house (3 times, long story) and were the agent we bought through too. Jason was brilliant in negotiating this tricky process and was fair and honest throughout. He really does know the market in that part of Bristol, you can rely on his experience. We used Ocean lawyers as well who got the job done and Debbie the move manager was always available and professional when it got to the final stages. I'd definitely recommend all their services. Thanks all!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!

Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!

One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.

24 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look