I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more
Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more
Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more
Company details
- #8 of 30 best companies in Estate Agents
- #4 of 6 best companies in Apartment Letting Agency
- #2 of 3 best companies in Apartment Rental Agency
- #21 of 65 best companies in Conveyancer
- #69 of 88 best companies in Mortgage broker
- #8 of 49 best companies in Property management company
Written by the company
Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.
Contact info
187-189 Whiteladies Road, BS8 2RY, Bristol, United Kingdom
- 0117 9466007
- customercare@oceanhome.co.uk
- www.oceanhome.co.uk
4.8
Excellent
6k reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Very good service
Very stressful with a few problems along the way but all the staff I dealt with at Ocean were really helpful through the journey - very pleased with service provided
29 July 2026
Unprompted review
Good friendly people and nothing was…
Good friendly people and nothing was to much trouble. T HANK YOU ALL at OCEAN
24 July 2026
House Sale
The team at Ocean (Downend) were very professional and efficient. Lisa was quick to respond to our questions and ensured that our house sale went through smoothly and quickly. Thank you very much for your support. Would highly recommend.
28 July 2026
Unprompted review
A very efficient informative company
A very efficient informative company, the staff were a pleasure to deal with always polite and quick to respond to emails and phone calls.
27 July 2026
Great communication from all the…
Great communication from all the members of the team which kept me updated and reassured. Many thanks to Billy and Lulu
24 July 2026
10 out of 10
10 out of 10
Fast,i mean realy fast considering all thats involved.Its the third house purchase/sale we've done over the years and this by far was the easiest.
28 July 2026
Unprompted review
Claire was extremely professional and…
Claire was extremely professional and particularly knowledgeable about the area .Friendly and helpful.
24 July 2026
Unprompted review
Excellent Customer Service
Both the Sales team and the Solicitors did a very good job. Stefano found a buyer for our house and it sold within a week. Everyone was very helpful whenever we popped in. The Conveyancing team also worked very hard to get everything to go through. Olivia in particular always made time to speak to us and keep us up to date with how things were going.
1 July 2026
Very good experience
Kept informed throughout the process, everyone was very friendly and couldn't be more helpful. Would highly recommend.
23 July 2026
Excellent service and good care
Excellent service and prompt response to our questions. They maintained the chain below us even after the chain above us collapsed after 8 months of us putting the offer in.
25 June 2026
Would highly recommend Ocean Estate Agents
I can't recommend Ocean highly enough. The whole team, from putting our house on the market through to completion, were outstanding and demonstrated the highest level of professionalism throughout.
Sam, Emma and Sadie-Mae in the Shirehampton office kept us informed every step of the way, making what could have been a stressful process feel straightforward and well managed. Stephanie and Ella on the legal side were quick, efficient and proactive, ensuring the entire process was seamless from start to finish. Thank you to everyone involved for making our house sale such a positive experience. I wouldn't hesitate to recommend Ocean to anyone looking to buy or sell a property.
24 July 2026
Unprompted review
Would recommend Linda Cox and team to everyone!
Linda Cox and team were incredible as solicitors on our house sale and purchase (even though we didn't used Ocean as agents for either). We always trusted Linda to be completely on it, she was so communicative we never had to ask for an update as she always provided. Thanks for making it a smooth process to completion!
24 July 2026
Ocean made selling our home genuine
Ocean made selling our home genuinely easy and stress‑free.
We put the house on the market on Saturday and received offers in less than a week. The agents were professional, polite, and always provided a full 24‑hour notice before any viewing, which made the whole process feel organised and respectful.
Once we accepted an offer, everything moved smoothly. Within a couple of months it was all sorted. As expected with a 1970s property, there were a few bits of paperwork and outdated permit plans to deal with, but nothing ever felt overwhelming.
Communication with the lawyer was excellent, quick, consistent, and very attentive. We were kept updated on every small change and every question we had was answered clearly, which gave us real peace of mind throughout the process.
Overall, highly recommend Ocean Estates if you want to sell your home quickly, easily, and with minimal stress.
20 July 2026
Always a pleasure to deal with Will on…
Always a pleasure to deal with Will on the lettings side of Ocean. Over the years his knowledge of the rental market and the legalities for landlords is second to none.
I’d highly recommend Ocean for letting not only if you’re a landlord but also as a tenant.
24 July 2026
Unprompted review
Great service
Really impressed with the service I've received so far with Ocean. Claire has been great she is really friendly and professional and quick to respond to my emails.
24 July 2026
Unprompted review
My first time sorting out renting and…
My first time sorting out renting and so was thrown in the deep end but with the help of Charlotte the process was made seamless and stress free!! Highly recommend !!
24 July 2026
Unprompted review
I had a pleasant experience with Ocean
I had a pleasant experience with Ocean. They were very responsive and helpful throughout the process. They also helped a lot with the communication with the solicitors both mine and the seller's. Both Jenny Green and Jenny Hill were great.
21 July 2026
Unsatisfactory experience. Would never use again
Limited / no feedback following viewings.
House was damaged during a viewing.
After house was sold unable to contact move manager on phone. Email responses were rude and unhelpful. We were told sale should take up to 14 weeks whole process took 5 months with no explanations as to why it was taking so long. When contacted to explain changes in personal circumstances no concern or response from agents.
17 July 2026
Reply from Ocean Estate Agents
Thank you for taking the time to share your feedback regarding the sale of your property.
In relation to viewing feedback, we are sorry to learn of your frustration that the level of feedback provided was not what you expected. We have also reviewed your concerns regarding damage during a viewing. Having spoken with the colleagues who conducted the viewings, no damage was reported to us at the time. The only issue recalled was that some cushions and a doorstop had been moved. Had any damage been brought to our attention, we would have investigated and sought an appropriate resolution.
We are particularly sorry to learn of your dissatisfaction with the communication you received during the sales progression stage. Following concerns raised, your file was reassigned as you no longer wished to deal with your original Move Manager. Our review shows that regular and accurate updates were provided. We accept and are sorry you feel your personal circumstances were not acknowledged as sympathetically as they could have been. We recognise that the way information is communicated is just as important as the information itself, and we regret that you felt unsupported.
Regarding the 14-week timeframe, at this time, this reflects the average timescale for a straightforward transaction with no chain involvement. Transactions involving a chain can take significantly longer, and we appreciate your comments that your expectations did not align with the eventual timescale achieved. We understand your frustration regarding the length of time the transaction took to complete. Delays arose from factors outside our control, including the release of funds by the buyer's Lifetime ISA provider. Unfortunately, neither we nor the solicitors involved were able to obtain a guaranteed completion date during this period, despite actively seeking updates.
While we are pleased that the sale ultimately completed successfully, we recognise that the process was more stressful than it should have been and that our communication did not always meet the standards you expected. Your feedback has been shared with the relevant teams and will be used to help improve our service going forward.
Thank you again for bringing these matters to our attention.
Ocean.
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