Ocean Estate Agents Reviews 

5,608
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional team for providing friendly support and keeping everyone fully updated throughout property sales and purchases. Consumers note that dealing with the staff makes house hunting a truly enjoyable experience, alongside efficient conveyancing services and helpful mortgage advice. Some reviewers were not happy with the overall communication, mentioning rude email responses and abrupt receptionists who made them feel unwelcome when asking for progress updates. Consumers also noted unprofessional replies and a distinct lack of concern when contacting agents to explain unexpected changes in personal circumstances.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional approach, helpful guidance,... See more

Service

Customers report widespread satisfaction and appreciation for the professional and helpful service provided... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, prompt, and professional... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt communication and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, straightforward, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more

Rated 5 out of 5 stars

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more


Company details

  1. #8 of 30 best companies in Estate Agents
  2. #4 of 6 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 65 best companies in Conveyancer
  5. #69 of 88 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,608)

726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Paul, Demi, Matt and the rest of the team at Portishead were excellent during the whole process of buying a property. Thank you very much for all your help!

17 July 2026
Rated 1 out of 5 stars

Continually needing to phone for…

Continually needing to phone for progress, receptionist very abrupt & spoke as though I was being a nusience for asking questions. I wouldn't use them again.

25 September 2025
Ocean Estate Agents logo

Reply from Ocean Estate Agents

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt you had to chase for updates throughout the transaction.

We were particularly concerned to read your comments regarding the way you were spoken to when contacting our office. Providing a friendly and professional service is something we take great pride in, and this is regularly reflected in the positive reviews we receive from our customers. We therefore regret that your perception was different and that you felt our approach fell short on this occasion.

Having reviewed your file, however, we were surprised by your comments regarding the level of support provided. Our records show that your agent remained heavily involved throughout the transaction, making numerous calls, providing regular assistance, and carrying out multiple home visits to help resolve issues as they arose. Members of the team worked closely with you over an extended period to help progress the matter and support the transaction through to a successful completion.

We appreciate that buying and selling property can be a stressful process and that delays or complications can sometimes create the impression that insufficient progress is being made. In many cases, parts of the legal and conveyancing process are outside of an estate agent's direct control, although we will always do our best to assist and keep matters moving wherever possible.

Whilst we are sorry that your overall perception of our service was disappointing, we would like to thank you for your business and are pleased that we were ultimately able to help bring the transaction to a successful conclusion.

Regards, Ocean

Rated 5 out of 5 stars

How easy!

Mark and his team in Shirehampton made selling so easy! I didn’t have much luck with another agent, switched and then sold within 2 weeks! They were much more professional than the previous agent and communication was great!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank everyone at the…

We would like to thank everyone at the agency for their professionalism and support throughout the purchase of our new home.
A very special thank you goes to Tanya, who was absolutely fantastic from start to finish. She kept us updated at every stage, always responded promptly to our questions, and helped coordinate communication between all parties. Her dedication, kindness and proactive approach made what can often be a stressful process much smoother.
We truly felt supported throughout the entire journey and are very grateful for all the help we received. We would highly recommend your agency to anyone looking to buy or sell a property.
Thank you again for helping us purchase our first home!

15 July 2026
Rated 5 out of 5 stars

Lisa Lewis and Elizabeth Georgiou are…

Lisa Lewis and Elizabeth Georgiou are worth their weight in gold!

Ocean got us a fantastic over asking price for our property and kept a pair of very stressed (and I’m sure at times, rather challenging!) sellers closely updated throughout the sale.

Special thanks also to Lawrence, Joe and Charlie for getting our listing up so quickly and handling the viewings and negotiations.

We would happily recommend using ocean to others.

14 July 2026
Rated 5 out of 5 stars

Excellent service from marketing to…

Excellent service from marketing to sale The team were thorough and very professional, keeping the process moving and communicating with us frequently. In fact we completed in about 2.5 months. We were extremely satisfied with the service and care we received from both the marketing and solicitor teams.

13 July 2026
Rated 5 out of 5 stars

Ocean were great!

The team of individuals were kept us informed throughout. The move manager, legal assistant and conveyancer. My apologies if I’ve missed anyone but the support from the team has been well received. Thanks again.

13 July 2026
Rated 1 out of 5 stars

Well from start to finish was a…

Well from start to finish was a terrible experience. Moved in house was not clean dirty and asked for it to be cleaned. Not ever done. Maintenance on property was not done with leak in ceiling and mould.Would never want to rent through ocean ever again. Poor experience. Poor communication. Avoid

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Property Lawyers, simply excellent!

I recently used Ocean Property Lawyers for the sale of my home, and I'm very grateful for the support I received throughout the process.

A special thank you to Olivia Staynings, who handled my sale professionally from start to finish. She was always approachable, patient, and quick to respond to any questions I had, helping to keep everything moving during what can be a stressful process.

Communication was clear throughout, and I always felt informed about what was happening next. When challenges arose, they were dealt with calmly and efficiently, giving me confidence that everything was in safe hands.

Selling a property is rarely straightforward, but the service I received made the experience much easier. I'd happily recommend Ocean Property Lawyers to anyone looking for a professional, reliable, and friendly conveyancing team, with excellent communication. Thank you again for all your hard work!

13 July 2026
Rated 5 out of 5 stars

Great service and team

The Ocean Clifton team was helpful from the start. All the team members were very experienced and went out of their way to help out, even when we had difficulties with our solicitors. They we the best estate agents we dealt with, and we'll definitely use them again if we ever purchase a property in the future.

5 June 2026
Rated 5 out of 5 stars

Paul Delaney and his team at Ocean deserve an award

Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and professional experstise were second to none. I was met with courtesty and kindness each step of the way to the successful completion of my purchase.

10 July 2026
Rated 5 out of 5 stars

Professional , helpful and friendly staff

From initial instructions through to completion communication with Tom and Jenny (2) have been great. Complications, when the arose were discussed and resolved with minimum stress. I have no hesitation in recommending Ocean for future property sales.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Estate Agents

Have recently instructed Ocean to value and market a property, and received prompt professional service from Claire Kington. Property value, description, and photographs were quickly emailed for approval along with notification of a viewing within a couple of days. Hoping to receive offers in due course.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Claire

Great experience with Claire, very accommodating for a last minute second viewing. Also useful being sent additional details about the property before the viewing.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Buying Our First Home

We had an excellent experience purchasing our first home with Ocean Estate Agents. From our initial viewing through to completion, the whole process was handled professionally, and we always felt well informed.

A special thank you to Julie Bridges, who kept us updated throughout the purchase and was always approachable, responsive and proactive. We’d also like to thank Andy Burge for his support and guidance during the process. Both were a pleasure to deal with and helped make what could have been a stressful experience much smoother.

We always received prompt responses to our questions, and the team worked hard to keep everything progressing. Thanks to their efforts, our purchase completed successfully, and we’re delighted with our new home.

We would happily recommend Ocean Estate Agents to anyone looking to buy or sell a property. Thank you again to Julie, Andy and the whole Ocean team for all your hard work.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful for finding properties

I found Ocean lettings very helpful in getting our rental property sorted. Charlotte Payne was especially good in keeping us informed and up to date on how things were going and what we needed to do.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I sold 2 houses with ocean within a…

I sold 2 houses with ocean within a year and found them to be very good.
The staff have been very supportive and helpful along with keeping me up to date with everything. Hopefully I also kept them up to date with everything going on especially with my late mums property. I would like to thank Lulu and Billy especially.

8 July 2026
Unprompted review

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