Ocean Estate Agents Reviews 

5,554
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 749 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making interactions pleasant and supportive. People frequently highlight the exceptional service, noting how well they were kept informed with frequent communication and quick response times. Reviewers also appreciate the smooth and efficient user experience, finding the overall process easy and straightforward. Many consumers felt supported and reassured, with agents going above and beyond to navigate and resolve obstacles effectively, ensuring successful outcomes in complex situations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, reliability, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and helpful... See more

User experience

People report positive experiences with user experience, finding the process easy, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

The team of individuals were kept us informed throughout. The move manager, legal assistant and conveyancer. My apologies if I’ve missed anyone but the support from the team has been well received. Th... See more

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more


Company details

  1. #8 of 31 best companies in Estate Agents
  2. #4 of 8 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 64 best companies in Conveyancer
  5. #69 of 89 best companies in Mortgage broker
  6. #8 of 51 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,554)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure to deal with Will on…

Always a pleasure to deal with Will on the lettings side of Ocean. Over the years his knowledge of the rental market and the legalities for landlords is second to none.
I’d highly recommend Ocean for letting not only if you’re a landlord but also as a tenant.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really impressed with the service I've received so far with Ocean. Claire has been great she is really friendly and professional and quick to respond to my emails.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a pleasant experience with Ocean

I had a pleasant experience with Ocean. They were very responsive and helpful throughout the process. They also helped a lot with the communication with the solicitors both mine and the seller's. Both Jenny Green and Jenny Hill were great.

21 July 2026
Rated 2 out of 5 stars

Unsatisfactory experience. Would never use again

Limited / no feedback following viewings.
House was damaged during a viewing.
After house was sold unable to contact move manager on phone. Email responses were rude and unhelpful. We were told sale should take up to 14 weeks whole process took 5 months with no explanations as to why it was taking so long. When contacted to explain changes in personal circumstances no concern or response from agents.

17 July 2026
Ocean Estate Agents logo

Reply from Ocean Estate Agents

Thank you for taking the time to share your feedback regarding the sale of your property.

In relation to viewing feedback, we are sorry to learn of your frustration that the level of feedback provided was not what you expected. We have also reviewed your concerns regarding damage during a viewing. Having spoken with the colleagues who conducted the viewings, no damage was reported to us at the time. The only issue recalled was that some cushions and a doorstop had been moved. Had any damage been brought to our attention, we would have investigated and sought an appropriate resolution.

We are particularly sorry to learn of your dissatisfaction with the communication you received during the sales progression stage. Following concerns raised, your file was reassigned as you no longer wished to deal with your original Move Manager. Our review shows that regular and accurate updates were provided. We accept and are sorry you feel your personal circumstances were not acknowledged as sympathetically as they could have been. We recognise that the way information is communicated is just as important as the information itself, and we regret that you felt unsupported.

Regarding the 14-week timeframe, at this time, this reflects the average timescale for a straightforward transaction with no chain involvement. Transactions involving a chain can take significantly longer, and we appreciate your comments that your expectations did not align with the eventual timescale achieved. We understand your frustration regarding the length of time the transaction took to complete. Delays arose from factors outside our control, including the release of funds by the buyer's Lifetime ISA provider. Unfortunately, neither we nor the solicitors involved were able to obtain a guaranteed completion date during this period, despite actively seeking updates.

While we are pleased that the sale ultimately completed successfully, we recognise that the process was more stressful than it should have been and that our communication did not always meet the standards you expected. Your feedback has been shared with the relevant teams and will be used to help improve our service going forward.

Thank you again for bringing these matters to our attention.
Ocean.

Rated 5 out of 5 stars

Excellent

Paul, Demi, Matt and the rest of the team at Portishead were excellent during the whole process of buying a property. Thank you very much for all your help!

17 July 2026
Rated 1 out of 5 stars

Continually needing to phone for…

Continually needing to phone for progress, receptionist very abrupt & spoke as though I was being a nusience for asking questions. I wouldn't use them again.

25 September 2025
Ocean Estate Agents logo

Reply from Ocean Estate Agents

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt you had to chase for updates throughout the transaction.

We were particularly concerned to read your comments regarding the way you were spoken to when contacting our office. Providing a friendly and professional service is something we take great pride in, and this is regularly reflected in the positive reviews we receive from our customers. We therefore regret that your perception was different and that you felt our approach fell short on this occasion.

Having reviewed your file, however, we were surprised by your comments regarding the level of support provided. Our records show that your agent remained heavily involved throughout the transaction, making numerous calls, providing regular assistance, and carrying out multiple home visits to help resolve issues as they arose. Members of the team worked closely with you over an extended period to help progress the matter and support the transaction through to a successful completion.

We appreciate that buying and selling property can be a stressful process and that delays or complications can sometimes create the impression that insufficient progress is being made. In many cases, parts of the legal and conveyancing process are outside of an estate agent's direct control, although we will always do our best to assist and keep matters moving wherever possible.

Whilst we are sorry that your overall perception of our service was disappointing, we would like to thank you for your business and are pleased that we were ultimately able to help bring the transaction to a successful conclusion.

Regards, Ocean

Rated 5 out of 5 stars

How easy!

Mark and his team in Shirehampton made selling so easy! I didn’t have much luck with another agent, switched and then sold within 2 weeks! They were much more professional than the previous agent and communication was great!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank everyone at the…

We would like to thank everyone at the agency for their professionalism and support throughout the purchase of our new home.
A very special thank you goes to Tanya, who was absolutely fantastic from start to finish. She kept us updated at every stage, always responded promptly to our questions, and helped coordinate communication between all parties. Her dedication, kindness and proactive approach made what can often be a stressful process much smoother.
We truly felt supported throughout the entire journey and are very grateful for all the help we received. We would highly recommend your agency to anyone looking to buy or sell a property.
Thank you again for helping us purchase our first home!

15 July 2026
Rated 5 out of 5 stars

Lisa Lewis and Elizabeth Georgiou are…

Lisa Lewis and Elizabeth Georgiou are worth their weight in gold!

Ocean got us a fantastic over asking price for our property and kept a pair of very stressed (and I’m sure at times, rather challenging!) sellers closely updated throughout the sale.

Special thanks also to Lawrence, Joe and Charlie for getting our listing up so quickly and handling the viewings and negotiations.

We would happily recommend using ocean to others.

14 July 2026
Rated 5 out of 5 stars

Excellent service from marketing to…

Excellent service from marketing to sale The team were thorough and very professional, keeping the process moving and communicating with us frequently. In fact we completed in about 2.5 months. We were extremely satisfied with the service and care we received from both the marketing and solicitor teams.

13 July 2026
Rated 5 out of 5 stars

Ocean were great!

The team of individuals were kept us informed throughout. The move manager, legal assistant and conveyancer. My apologies if I’ve missed anyone but the support from the team has been well received. Thanks again.

13 July 2026
Rated 1 out of 5 stars

Well from start to finish was a…

Well from start to finish was a terrible experience. Moved in house was not clean dirty and asked for it to be cleaned. Not ever done. Maintenance on property was not done with leak in ceiling and mould.Would never want to rent through ocean ever again. Poor experience. Poor communication. Avoid

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Property Lawyers, simply excellent!

I recently used Ocean Property Lawyers for the sale of my home, and I'm very grateful for the support I received throughout the process.

A special thank you to Olivia Staynings, who handled my sale professionally from start to finish. She was always approachable, patient, and quick to respond to any questions I had, helping to keep everything moving during what can be a stressful process.

Communication was clear throughout, and I always felt informed about what was happening next. When challenges arose, they were dealt with calmly and efficiently, giving me confidence that everything was in safe hands.

Selling a property is rarely straightforward, but the service I received made the experience much easier. I'd happily recommend Ocean Property Lawyers to anyone looking for a professional, reliable, and friendly conveyancing team, with excellent communication. Thank you again for all your hard work!

13 July 2026
Rated 5 out of 5 stars

Great service and team

The Ocean Clifton team was helpful from the start. All the team members were very experienced and went out of their way to help out, even when we had difficulties with our solicitors. They we the best estate agents we dealt with, and we'll definitely use them again if we ever purchase a property in the future.

5 June 2026
Rated 5 out of 5 stars

Paul Delaney and his team at Ocean deserve an award

Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and professional experstise were second to none. I was met with courtesty and kindness each step of the way to the successful completion of my purchase.

10 July 2026

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