Ocean Estate Agents Reviews 

5,603
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers warmly praise the dedicated staff for being extremely helpful, friendly, and thoroughly professional throughout the entire property buying and selling journey. Consumers frequently mention that communication is consistently smooth and transparent, ensuring people stay well-informed and fully supported at every single stage of the transaction. Some reviewers were not happy with the communication, specifically mentioning rude email responses, abrupt receptionist behavior, and unhelpful interactions when asking questions. A few other people also felt that certain team members lacked proactivity, offering unprofessional responses and failing to provide proper updates during their stressful move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional approach, helpful guidance,... See more

Service

Customers report widespread satisfaction and appreciation for the professional and helpful service provided... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, prompt, and professional... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt communication and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, straightforward, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ocean Letting Agency were extremely helpful in finding us a suitable house to rent and made the whole process smooth and straightforward. We would especially like to thank Edward Haley for his exce... See more

Rated 5 out of 5 stars

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more


Company details

  1. #7 of 30 best companies in Estate Agents
  2. #4 of 6 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 65 best companies in Conveyancer
  5. #69 of 88 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,603)

720 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great professional service

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling process

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Letting Agency were extremely Professional

Ocean Letting Agency were extremely helpful in finding us a suitable house to rent and made the whole process smooth and straightforward.
We would especially like to thank Edward Haley for his excellent assistance and support in finalising the property.
His professionalism, guidance, and prompt help were greatly appreciated.
We highly recommend Ocean Letting Agency for their friendly and efficient service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Page

Page brogan was very helpful and friendly had answers to all my questions good asset to your company
Much appreciated
Mr Andrew leadbeater

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Ocean in Portishead…

Having engaged with Ocean in Portishead due to selling our house in South Gloucestershire, Mark found us a property very quickly that we fell in love with from the very first viewing. Due to a number of problems selling our property over a number of months the sell probably took longer than it should, but Mark and especially Demi, kept the vendor of our onward purchase well informed and thankfully they waited patiently for our sale to go through therefore allowing us to complete, which in all took approximately 10mths. Thanks to everyone in Ocean for getting this one across the line, especially Mark and Demi, we will be forever grateful.

3 August 2026
Rated 5 out of 5 stars

Ocean Estate Agents, Southville

I'm currently searching for a new home and have viewed a couple of properties with Claire Kington. She has been friendly, professional and easy to deal with throughout. She has taken the time to understand what I'm looking for and keeps me updated when suitable properties become available.

Claire communicates clearly, is always happy to answer questions, and strikes the right balance of being supportive without being pushy. The whole experience has felt straightforward and no-nonsense, which I really appreciate as a buyer. I'd happily recommend her to anyone looking for a home.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

We had helpful…

We had helpful & prompt communication, advice and support throughout the process.
Our main contact Debbie, was professional with her delivery and pleasant in her manner.
Thanks to Debbie and all the team at Ocean.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and very clear…

Fantastic communication and very clear and concise steps on completing the process! Big shout out to Ollie, Fabi, Toby and Neil, they all provided a positive and helpful service.

They all contributed to making what is quite a complicated process very comfortable and reassuring. I would highly recommend anyone to use Ocean Clifton.

Many thanks all!

7 August 2026
Rated 5 out of 5 stars

Fabulous!

I cannot recommend Ocean in Westbury on Trym highly enough. From the day we had our house valued, right through to exchange of contracts, the whole team (including the solicitors) have been invaluable and could not have been more helpful if they tried. I would particularly like to thank Chris, Mel and Marise who are the diamonds in the crown as far as I am concerned and I would not hesitate to recommend them to anyone.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Ocean…

I had a great experience with Ocean Estate Agents while arranging my mortgage. The whole process was smooth and straightforward, and the team was very helpful, professional, and supportive throughout.

They kept me informed at every stage, answered all my questions, and made the whole mortgage process much easier than I expected. I really appreciate their time, effort, and excellent customer service.

I would definitely recommend Ocean Estate Agents to anyone looking for a reliable and professional estate agent. Thank you for all your help!

4 August 2026

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