Ocean Estate Agents Reviews 

5,664
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 735 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and professional staff members who consistently provide clear communication, regular updates, and expert guidance throughout the entire property journey. Many consumers also warmly appreciate the remarkably prompt responses and highly efficient support provided when buying, selling, or letting their homes. However, some people mentioned that certain property sales unfortunately took significantly longer than expected or involved rather complicated negotiations. A few reviewers additionally noted occasional challenges regarding specific administrative tasks or less responsive team members during particularly stressful moving moments.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, praising the professional and reliable team for making... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently praising the team for quick... See more

Response time

Customers consistently note positive experiences with response time, frequently praising quick communication... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth and worry-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had... See more

Rated 5 out of 5 stars

Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the... See more

Rated 5 out of 5 stars

We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first v... See more

Rated 5 out of 5 stars

James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliabl... See more


Company details

  1. #9 of 34 best companies in Estate Agents
  2. #4 of 7 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #22 of 65 best companies in Conveyancer
  5. #71 of 87 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,664)

722 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really had very good experiences

I really had very good experiences. Although my process was very slow and delayed due to sellers. But Estate agents really helped and supported me through out process. Definitely would recommend. Amazing service very professional.

21 September 2026
Rated 5 out of 5 stars

Excellent Service

We instructed Ocean Estate Agents to sell our property. From the offset their communication was regular, very responsive to any queries we had and gave us weekly progress updates via a dashboard. No request was too much trouble ie help with redirecting of post, and final meter readings etc. The arrangements for viewings were in full consultation with us, recognising there was lots going on. We had numerous viewings and the house was sold within two weeks. The experience for us could not of been any better and we would highly recommend Ocean Estate Agents. We also used Ocean’s solicitors and the experience was of the same high quality. Thank you to all the Staff.

2 April 2026
Rated 5 out of 5 stars

A fantastic experience selling our property with Ocean Filton

We recently sold our property in Filton through Ocean and had a fantastic experience.

Many thanks to the whole team, and a special thank you to Julie, Andy and Jessie, who were all friendly, professional and helpful throughout the entire process, from start to completion.

We would highly recommend their services to others.

10 September 2026
Rated 5 out of 5 stars

Thank you Claire!

Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.

16 September 2026
Unprompted review
Rated 4 out of 5 stars

Great service from the team throughout…

Great service from the team throughout my tenancy. Communication was always prompt and professional, and any issues were dealt with efficiently. Thank you for your support and assistance during my time in the property.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Claire Kington at Ocean Southville

I cannot recommend Claire Kington highly enough.

Over the past few months, Claire has shown me a wide range of properties and took the time to really understand both my personal circumstances and exactly what I was looking for. She listened carefully, was honest throughout the process, and quickly developed a sense of what would and would not work for me. In fact, she often knew before I did whether a property was likely to be the right fit!

Buying a home can be overwhelming, especially when balancing family considerations, but Claire's guidance, patience and expertise made all the difference. She never pushed a property that wasn't right and was always open and transparent in her advice.

Thanks to Claire, I have now found the perfect home for myself and my young children, and I genuinely couldn't be more grateful. If you're looking for someone who will listen, understand your needs and work tirelessly to find the right property, Claire is the person you want on your side.

Tell her what you're looking for, be honest about your circumstances, and she'll absolutely nail it.

Thank you, Claire. You've made a huge difference to our next chapter. Jo :)

12 September 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

James and Jemima have been terrific

James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliable estate agent with friendly and knowledgeable staff. Keep up the great work James and Jemima

14 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look