Ocean Estate Agents Reviews 

5,609
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional team for providing friendly support and keeping everyone fully updated throughout property sales and purchases. Consumers note that dealing with the staff makes house hunting a truly enjoyable experience, alongside efficient conveyancing services and helpful mortgage advice. Some reviewers were not happy with the overall communication, mentioning rude email responses and abrupt receptionists who made them feel unwelcome when asking for progress updates. Consumers also noted unprofessional replies and a distinct lack of concern when contacting agents to explain unexpected changes in personal circumstances.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional approach, helpful guidance,... See more

Service

Customers report widespread satisfaction and appreciation for the professional and helpful service provided... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, prompt, and professional... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt communication and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, straightforward, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more

Rated 5 out of 5 stars

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more


Company details

  1. #8 of 30 best companies in Estate Agents
  2. #4 of 6 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 65 best companies in Conveyancer
  5. #69 of 88 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,609)

726 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LIFE MADE EASY

This housing agency made life easy for me. All the hassle and complexties in looking for an apartment was just broken down into simplified bits. I recommend anyone looking for a new place to be their home to try out this agency, certainly on top of the game. Should i want to move again, i will certainly work with them again.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Ocean was incredibly useful in the…

Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

A really positive experience.

We had a really positive experience with Ocean. Much more personable and responsive to calls/emails than other agents we interacted with in the process of getting valuations and house hunting.

5 June 2026
Rated 5 out of 5 stars

We have been using Ocean to let our…

We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much to the amazing …

Thank you very much to the amazing team based in Clifton, not sure I can name names but the while team where great and professional in getting our property off the market and rented in within days of being advertised.

I definitely recommend their services.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sam & The Ocean Team …

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our catch ups and banter he’ll always be a welcome guest at our forever home. Thank you Sam & Ocean
I would also recommend the Ocean solicitors were amazing

27 May 2026
Rated 4 out of 5 stars

Good!

Overall our property purchase went fairly smooth. The viewing appointments were very prompt & the folks over at Ocean were very helpful.

The only nitpick I have is that communication between myself and the Vendor was forwarded between the two via the Estate Agents. Meaning I had access to the vendors email address and full copies of the emails.

I think that this kind of communication regarding a purchase should be summarised and/or interpreted into the Estate Agent's own words, as we might as well have been emailing each other directly.

12 May 2026
Rated 5 out of 5 stars

Fantastic service

Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

House valuation

Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

Everything was well taken care of and I was kept informed of progress at each stage. Charges were very reasonable and in line with original guidance given.

28 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look