Ocean Estate Agents Reviews 

5,610
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional team for providing friendly support and keeping everyone fully updated throughout property sales and purchases. Consumers note that dealing with the staff makes house hunting a truly enjoyable experience, alongside efficient conveyancing services and helpful mortgage advice. Some reviewers were not happy with the overall communication, mentioning rude email responses and abrupt receptionists who made them feel unwelcome when asking for progress updates. Consumers also noted unprofessional replies and a distinct lack of concern when contacting agents to explain unexpected changes in personal circumstances.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional approach, helpful guidance,... See more

Service

Customers report widespread satisfaction and appreciation for the professional and helpful service provided... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, prompt, and professional... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt communication and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, straightforward, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more

Rated 5 out of 5 stars

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more


Company details

  1. #8 of 30 best companies in Estate Agents
  2. #4 of 6 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 65 best companies in Conveyancer
  5. #70 of 89 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,610)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From day one Ocean were brilliant

From day one Ocean were brilliant , The team kept us informed of any changes and Tanya rang with a regular update with where we were on the chain.
Ella was our solicitor, from ocean and because of my husband's mobility she met us at the Shirehamton branch rather than going in to town. Thank you all.x

28 May 2026
Rated 5 out of 5 stars

brilliant

thank you for evey thing you did for myself and my sister. you are all lovey and brilliant thank you all for everthing. take care x

13 May 2026
Rated 5 out of 5 stars

Ocean were very helpful throughout the…

Ocean were very helpful throughout the whole process very curious and understanding on several complex issues I could not fault there professional
And dedicated approach and constant feedback of information from start to finish every person involved was very professional and extremely thorough and helpful

29 May 2026
Rated 5 out of 5 stars

I highly recommend Ocean for their…

I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
The team consistently went above and beyond to ensure that every requirement was met, delivering high-quality results in a timely manner. Their expertise, responsiveness, and dedication made the entire process stress-free and enjoyable.
If you're looking for a company that values quality, integrity, and customer service, Ocean is an excellent choice. I would not hesitate to work with them again and confidently recommend them to anyone seeking dependable and professional service.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Our experience with Ocean has been brilliant. We have now sold our house and bought our new house through them all thanks to Claire Kington who has gone above and beyond with her communication, regular updates and excellent professionalism throughout both processes. So pleased we chose Ocean to sell our property!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Hi Tanya
We both thank you very much for selling our property in such turbulent times. It was a pleasure dealing with OceamN Estate Agents Shirehampton and would highly recommend you to everyone.
You kept us updated and informed us regularly and nothing was to much trouble. You guided us through the process giving us reassurance
Thank you very much
Very best wishes
Lesley Ringland and Tina Williams

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great knowledge of local housing…

Great knowledge of local housing market. Advised of fair price and found a buyer who paid over the asking price. Kept me updated through the whole process. From first day of advertising property to completion was less than 3 months.

22 May 2026
Rated 5 out of 5 stars

Great service

Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.

22 May 2026
Rated 5 out of 5 stars

Brilliant experience

Ocean estate agents and Solicitors were brilliant from start to finish throughout our sale and purchase. Adam was excellent in managing the sale of the property the whole way through and always kept everything moving smoothly.

The Whole Solicitors team were also fantastic, despite the case becoming quite complex at times. A huge thank you to Laura, Alicia, Mikka, and Julie for all of your hard work, communication, and support throughout the process.

We really appreciated everything you all did and would highly recommend both teams.

5 May 2026

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