Ocean Estate Agents Reviews 

5,611
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 743 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional team for providing friendly support and keeping everyone fully updated throughout property sales and purchases. Consumers note that dealing with the staff makes house hunting a truly enjoyable experience, alongside efficient conveyancing services and helpful mortgage advice. Some reviewers were not happy with the overall communication, mentioning rude email responses and abrupt receptionists who made them feel unwelcome when asking for progress updates. Consumers also noted unprofessional replies and a distinct lack of concern when contacting agents to explain unexpected changes in personal circumstances.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional approach, helpful guidance,... See more

Service

Customers report widespread satisfaction and appreciation for the professional and helpful service provided... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, prompt, and professional... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt communication and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, straightforward, and reassuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more

Rated 5 out of 5 stars

Great professional service from the whole team with good communications and friendly approach. Also having the Ocean legal team in house provided a one stop shop which assisted the whole selling proce... See more


Company details

  1. #8 of 30 best companies in Estate Agents
  2. #4 of 6 best companies in Apartment Letting Agency
  3. #2 of 3 best companies in Apartment Rental Agency
  4. #21 of 65 best companies in Conveyancer
  5. #70 of 89 best companies in Mortgage broker
  6. #8 of 49 best companies in Property management company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,611)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark and the whole team were extremely…

Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.

14 May 2026
Rated 5 out of 5 stars

Exceptional service

Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Mark and his team

Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.

14 May 2026
Rated 5 out of 5 stars

Oceans Eleven!

Went with Ocean as their reviews were good and they were local to me. Start to finish from offer to collecting keys was eleven weeks. They were brilliant!! Everything explained as we went and very straightforward to be honest. When I did have a question they answered it very quickly and took my calls when I needed to chat - speaking to mates who have moved recently that is their single biggest gripe; can't get hold of anyone when you need them. Shout out to Karen L and Sarah from Westbury-on-Trym - LEGENDS!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
Sold my house literally on day 2.
Adam , Debbie and Anais are all dedicated ,polite and friendly people to deal with and as a result i would highly recommend Ocean to anybody thinking of selling
Norman Munns

15 May 2026
Rated 4 out of 5 stars

Lulu was wonderful

Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.

5 May 2026
Rated 5 out of 5 stars

Selling your home can be extremely…

Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean

11 May 2026
Rated 5 out of 5 stars

Very efficient and reliable

Very efficient and reliable.

Great communication.

There were some difficulties with our sale and purchase that they handled professionally and it was an all round great experience.

23 April 2026
Rated 5 out of 5 stars

Ocean - Charlie

Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie has been super helpful…

Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

An on the ball superb Estate Agent

An on the ball superb Estate Agent. From start to finish with the sale of our property last Friday, Jenny, Tom, Claire and the whole team were excellent.
Would definitely work with Ocean again and would recommend this company. Thank you.

8 May 2026

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