Oddbox Reviews 20,269

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and freshness of the produce, often noting it lasts longer than supermarket items and encourages healthier eating habits. Many appreciate the variety and the ability to swap unwanted items, which helps reduce waste and inspires new recipes. The delivery service is frequently highlighted as reliable and convenient, arriving on time and making it easy to receive fresh fruit and vegetables. Reviewers also find the service to be good value for money, supporting growers and helping the environment by rescuing produce. However, some customers also noted issues with the quality of produce, receiving mouldy, damaged, or past-its-best items, particularly during certain seasons. A few other people also felt that the delivery times were not flexible enough for their needs, or experienced problems with missing boxes or incorrect deliveries.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the freshness, variety, and quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the freshness, taste, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its reliability and... See more

Value for money

Reviewers highlight positive aspects of value for money, with many expressing satisfaction with the quantity... See more

Subscription

Reviewers mention positive feedback about their subscription, with many expressing excitement and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been customers for years. Always love the range and quality of the produce. It's nice to be getting seasonal fruit and veg and also knowing that you're helping the environment and fruit and veg... See more

Rated 5 out of 5 stars

We have loved discovering oddbox...the fruit and veg is just brilliant. It is useful that we can change some items that we don't want...for example we have a family member who absolutely hates sweet... See more

Rated 5 out of 5 stars

Odd box gives a good selection of fruit and veg that are wonderfully tasty and make me feel better that I'm helping the environment by rescuing them. I prefer the odd shapes and sizes as they look lik... See more

Rated 5 out of 5 stars

Oddbox is a great concept - rescued fruit and veg supporting growers, straight to your door. Been using it for years. Quality is excellent and lasts longer than product from the supermarket. Any issue... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great fresh good quality product

Great fresh good quality product. Great you have the choice of size of box and the swaps are good.
Great delivery every time where they deliver as requested.
Would recommend 100%

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing produce

All vegetables are so fresh. They last quite well in the fridge. Using Odd Box got me trying different vegetables, like artichokes or chards.

5 May 2026
Unprompted review
Rated 2 out of 5 stars

Dip in quality since we first subscribed.

When we first starting getting the boxes they were great. But over the winter there was a definite dip in quality with soft apples and root vegetables being delivered. My plan had been to continue again for the summer and then cancel for a few months in the winter to avoid this problem (I’m assuming there’s less fresh produce and that’s why we we’re getting old veg). But over the last month we’ve continued to receive poor quality veg and often frankly mouldy fruit. Think we’ll give it a couple more weeks but it’s really disappointing to open the box to obviously mouldy, damaged and unusable items.

7 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi there,

Thank you for taking the time to share your feedback with us. We are so sorry to hear that you have experienced a dip in the quality of your produce over the last few months.

While we may love wonky and surplus produce, it should still be just as fresh and high quality as what you can find elsewhere. We take quality issues very seriously, and it is disappointing to hear that we have missed the mark for you.

We are grower-led, which means our boxes depend on what is in need of a home at the time. However, this should never come at the cost of compromising our standards for freshness. If you ever receive any substandard items, our Customer Happiness Team is always on hand to investigate and ensure you are properly compensated.

We would love to learn more about your experience to help put things right for you, so we have sent an information request via Trustpilot to get in touch directly.

Best,
The Oddbox Team

Rated 5 out of 5 stars

Value and variety

We find it great value, with lots of variety, quantity and quality in the box. The kids love opening the delivery and seeing what's there. Having the option of swaps is brilliant to avoid own our oversupply situation! Thanks Oddbox!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great idea and service

Great idea and service. I have used Oddbox for years and love it. Fantastic customer service when my box was stolen from my front door. They refunded the cost before I even had a chance to ask. Excellent all round.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality fresh products

Good quality fresh products. Subscription is very easy to manage with plenty of options i.e. swap size of the box, swap fruit or veg or skip delivery, and everything without extra charges.
Also their customer service is second to none. My emails were answered within hours and problem solved promptly. Ellie and Erin are fantastic at their job!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Odd Box!

Love Odd Box!
I wait with anticipation to see what is in my box each time. Never disappointed. Always a good variety and always good quality.
Also get the opportunity to add some bits if I need something specific.
Great idea. Keep 'em coming. :)

10 May 2026
Unprompted review
Rated 5 out of 5 stars

The different types of vegetables each…

The different types of vegetables each fortnight (in my case but you can have weekly deliveries). Finding recipes to finish up the more unusual vegetables to us is easy as they have an almost encyclopedia cook book. I have tried other similar boxes but came back to Odd Box. Well worth the money.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products and service

Really enjoying the odd box, a good variety of products, easy to swap things, love the included and online recipes. Customer service is also very good and delivery great. It’s nice to know I’m saving fruit and veg and I LOVE proper shaped carrots!!

15 December 2025
Unprompted review

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