Oddbox Reviews 20,269

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and freshness of the produce, often noting it lasts longer than supermarket items and encourages healthier eating habits. Many appreciate the variety and the ability to swap unwanted items, which helps reduce waste and inspires new recipes. The delivery service is frequently highlighted as reliable and convenient, arriving on time and making it easy to receive fresh fruit and vegetables. Reviewers also find the service to be good value for money, supporting growers and helping the environment by rescuing produce. However, some customers also noted issues with the quality of produce, receiving mouldy, damaged, or past-its-best items, particularly during certain seasons. A few other people also felt that the delivery times were not flexible enough for their needs, or experienced problems with missing boxes or incorrect deliveries.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the freshness, variety, and quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the freshness, taste, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its reliability and... See more

Value for money

Reviewers highlight positive aspects of value for money, with many expressing satisfaction with the quantity... See more

Subscription

Reviewers mention positive feedback about their subscription, with many expressing excitement and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been customers for years. Always love the range and quality of the produce. It's nice to be getting seasonal fruit and veg and also knowing that you're helping the environment and fruit and veg... See more

Rated 5 out of 5 stars

We have loved discovering oddbox...the fruit and veg is just brilliant. It is useful that we can change some items that we don't want...for example we have a family member who absolutely hates sweet... See more

Rated 5 out of 5 stars

Odd box gives a good selection of fruit and veg that are wonderfully tasty and make me feel better that I'm helping the environment by rescuing them. I prefer the odd shapes and sizes as they look lik... See more

Rated 5 out of 5 stars

Oddbox is a great concept - rescued fruit and veg supporting growers, straight to your door. Been using it for years. Quality is excellent and lasts longer than product from the supermarket. Any issue... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Not good value for money

Not good value for money. Subs were everything my disabled children could not eat. Not a great experience I have paid £18 for a bag of Spinach, Mixed Leaf Salad and 5 mid sized potatoes.

I like the concept just a shame as we eat all leafy greens, peppers, garlic and onions. I would avoid not a good experience and during a cost of living crisis its a bit insulting.

6 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Olitk,

Thank you for sharing your feedback. We are sorry to hear that your experience was so disappointing.

We never want our customers to feel that their box doesn't hit the mark. While our variety depends on what needs rescuing each week, your box should always arrive full and provide great value. It sounds like we fell short this time, and we apologise for the frustration caused.

Regarding the unwanted items, we offer an exclusions feature that allows you to select items you’d prefer not to receive when we have to make any last minute changes.

We would like to investigate why your box felt under-packed and make things right. We have sent an information request via Trustpilot so we can get in touch with you directly to help.

Best wishes,
The Oddbox Team

Rated 5 out of 5 stars

I always look forward to my odd box

Always look forward to my odd box arriving! Odd box keep us informed of what we will be receiving in our boxes in plenty of time. If there’s anything we don’t like, we can swap. They provide recipes and details of where the produce has come from. It is delivered to a safe place at our request! I can’t fault it at all!

5 May 2026
Unprompted review
Rated 3 out of 5 stars

No pineapple which was on my list

No pineapple which was on my list, all looked very tired, i dont think i will be ordering again.

5 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Ian,

Thank you for taking the time to share your feedback with us. While we are glad you gave Oddbox a try, we are truly sorry to hear that your first experience was so disappointing.

We never want you to receive produce that looks tired or past its best. While the fruit and veg we rescue may be wonky or surplus, it should always arrive at your door farm-fresh and delicious. Additionally, it is a real shame to hear that you missed out on your pineapple. We always aim for our boxes to be full and to include the varieties promised, so we’ve clearly missed the mark for you this time.

If you ever find that produce is missing or not up to our usual high standards, our Customer Happiness Team is eager to help. We would love the opportunity to investigate any packing errors and ensure you're compensated for any issues.

To help us put things right, we have sent you an information request via Trustpilot so we can get in touch directly. We hope to hear from you soon.

Best Wishes,

The Oddbox Team

Rated 5 out of 5 stars

I look forward to receiving my…

I always look forward to receiving my Oddbox vegetables and fruits. A box is delivered in timely manner, protected with foil on those rainy days. There is usually a good amount of quality products in the box and they are beautiful and fresh. Excellent service and great Customer Care! I highly recommend this Company.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Inspiring!

Receiving the Oddboxes inspires my cooking. I enjoy it more, spend longer on meals, and make every effort to avoid any waste. Very happy supporting your company. Thank you.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Got empty box delivered

Got empty box delivered. Got called a lier and they wanted nothing to do with it and closed the conversation.
Do not order from them. Awful service.

2 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Kate,

We are incredibly sorry to hear about this experience. Receiving an empty box is completely unacceptable, and being made to feel like you aren't being heard is even worse.

This is absolutely not the level of service we aim to provide, and we sincerely apologise for how your previous conversation was handled. We take reports like this very seriously. We would never want a customer to be left out of pocket or without their produce, and it is our policy to compensate you in full if a box does not arrive as intended.

We are eager to investigate what went wrong with our packing and delivery processes to ensure this doesn't happen again.

To help us put things right immediately, we have sent you an information request via Trustpilot. Please respond so we can find your account, look into the previous support interaction, and provide a full resolution.

Best,
The Oddbox Team

Rated 1 out of 5 stars

Only Received an Empty Box

Great idea but when you receive an empty sealed box, and then be told by customer services that it’s not their problem, it was seal so the contents must have been in there.
They call themselves a B Corp business, how when they could not care about their customers!
They can produce no evidence that the box left filled and are not prepared to investigate their delivery service - DO NOT USE THIS COMPANY!

2 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Mark,

Thank you for sharing this feedback. We are incredibly sorry to hear about this experience. Receiving an empty box is unacceptable, this is certainly not the level of service we aim to provide and I regret that this has been your recent experience.

We also want to sincerely apologise for the response you received from our team. This does not reflect the helpful and supportive service we pride ourselves on providing. As a B Corp, we hold ourselves to high standards regarding our social and environmental impact, and that includes how we treat our community.

We take issues like this very seriously and would never want a customer to be left out of pocket. We are eager to investigate what went wrong with both your packing and delivery to ensure this is resolved. To help us put things right, we have sent you an information request via Trustpilot so we can get your details and assist you directly.

We hope to hear from you soon so we can provide a full resolution.

Best,
The Oddbox Team

Rated 5 out of 5 stars

The fruit and veg very good generally…

The fruit and veg very good generally really good quality and you often get a decent amount for your money. We are very pleased, and happy to continue. Although we do get the odd bad piece of fruit or veg, I just email odd box, and they deduct money off of our next order without any issues. The staff are brilliant, friendly, and get on top of every query or complaint.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

We are relatively new to Oddbox having…

We are relatively new to Oddbox having been recommended the company by our daughter who in turn was recommended to Oddbox by a friend. The quality is excellent and the delivery is just great!
We really look forward to our order and the suggested recipes therein. Thank you!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

excellent

I love my oddbox, I have it delivered every fortnight and really look forward to it. it's easy to order and easy to make my swaps

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Such a great thing to be part of - highly recommend

Every fortnight we receive a large box of vegetables from oddbox. There is always a good variety and these are of good quality. There is always the opportunity earlier in the week to swap any items that we definitely wouldn't use for something we enjoy. The communication from oddbox is great, the process of swapping or skipping an order if you're away is really easy. We love being part of saving items going to waste and using a good variety of veg in our daily meals. Highly recommend.

2 May 2026
Unprompted review

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